Food and service is good. Food is prepared and cooked correctly. Happy that they added crinkle fries to the menu.

We tried this place for the first time and were very happy with the hamburgers, grilled onions is the way to go. Our mom enjoys their shakes! Service was excellent, everything was super tasty, quick and easy. read more

Steak ’n Shake - Chocolate shake, yummm - Fast Food Near Me - Madison, Tennessee

This is California's version of In and out or at least as close as it get. Covid change everything. It use to be that the server would come to your table but now.... You order on a kiosk machines when you come in. I had a little trouble but Arline helped me out. (I know I spelled her name wrong) but she was friendly and helpful. Overall The restaurant is very clean inside and out even in the bathroom and it's much better than the one in Hendersonville. read more

Steak ’n Shake - Double w/fries combo - Fast Food Near Me - Madison, Tennessee

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Work nearby and never been to any location. Got a burger and onion rings.....price is reasonable, the meat was good but the bun tasted super cheap, onion rings were somehow greasy on the inside of the batter? Idk but it was not very good. Overall I likely wont return, but the woman in the drive thru was a delight read more

Food and service was amazing! Clean tables and nice music while I ate. Rita was awesome and super friendly!

I have been enjoying lunch at this location nearly every day for over a month now, and i must say that since the introduction of the keyosk ordering system, the stores overall performance and quality have leadoff far beyond it's past. The employees go put of their way to make it right as best they can, afterall, you can't please everyone, but you can please the ones that are willing to be pleased by their intentional efforts to serve it right. Thank you for making my lunches just the way i i like it. read more

Steak ’n Shake - a plate of fries and ketchup - Fast Food Near Me - Madison, Tennessee

Came here on my trip back to Nashville to kill some time waiting for our flight back home and definitely the area and city/town is a terrible area but that's not their fault. here is where I tried their Nutella Shake which I fell in love with and I ordered their plan cheese steak burger with fries and my bread was extremely hard and the steak was rather very thin and kinda burnt. The service was great though they was very sweet and respectful. read more

Fries cold and hard and milk shake looked like something you get after left out in the sun for 20 minutes. Would never go back.

Will NEVER be back. You have to order from a kiosk, wash your own table off because every table is dirty, you receive no service, and pay a high price for the food. Then did not get the order correct, plus there is trash everywhere. read more

Steak ’n Shake - Trash - Fast Food Near Me - Madison, Tennessee

I understand you want good time in the drive through but pulling people forward every single time is just bad service. They really need a better management team here read more

Check your Oder and ask for a receipt with your total amount on it. I asked for one and got this I think they changed me for 3 meals and I only ordered 1 with 2 burgers no combo and a 5 way chili mac read more

Steak ’n Shake - a receipt for a burger - Fast Food Near Me - Madison, Tennessee

I think people just crap on fast food places. And most I can understand why. But for 5 bucks and you get a quality double cheeseburger and fries. I would do a blind taste testing against most of these 10 and 12 dollar burgers and they wouldn't beat steak n shake. Think I am crazy. Go see. read more

The service was awful. Came through the drive through at 9:30. Got about half way home to realize the food was wrong. Called instantly and told them what had happened, they said they would remake it if I got there before 10PM. Got there 9:56 she realized why we were there and told her the customizations. No problem with one car ahead right? Sat in the drive through 20 minutes, the guy in front of us didn't move at all due to him paying and not receiving his food. He got his shortly after10:20. (2 bags, which I believe one was ours since the told us to come back). Sat another 10 minutes, after he pulled away. They took the food away from us, the wrong items, and shut and locked the window. But, not before acting quite upset they messed it up. When we got to the speaker the lady said a bunch of profanity. But still let us pull around and offered a remake to only after 30+ minutes to be greeted so unprofessionally and rude. So they took our money, and the wrong food. Never going back here again. The restaurant needs way better management training. DO NOT GO HERE LATE NIGHT. DO BETTER. read more

Food is tasty but the wait for the food is generally long. They'll have you pull forward to wait and have given my food to the wrong car on two occasions. Walk in for better experience. read more

My fries were terribly soggy and my milkshake tasted like it had soured milk in it. The burger was good.

AMAZING. Awesome, clean, professional staff. Tables and bathrooms were all clean and neat. The milkshakes were INSANELY GOOD. Food was awesome and fresh too. Nice work y'all! read more

Steak ’n Shake - Milkshakes - Fast Food Near Me - Madison, Tennessee

Either I'm insanely lucky or the reviews of this place are over-critical. I never have a bad experience here, there's always a hostess by the door, the wait staff is friendly and attentive, and the food comes out quick and fresh. I mean yeah.. it's a Steak n' Shake, the meals are $5. I'm not expecting Ruth's Chris when I come here, but it's a solid place to come to for a cheap meal. read more

Stopped by the drive through at 10:30pm on a Monday night (April 17th) I ordered, and was quickly met with piping hot fries, a burger, and chili cheese fries. My order was 100% accurate down to the toppings on my burger (which I specified). I parked, ready to eat, and ended up I needing an extra fork, so I asked an employee who was walking other drive-thru orders out to customers. She promptly went inside to bring me one, even though they were still open inside and I could've easily gone to get for one myself (I realized after the fact). I even went back around the drive through because they left out my drink, and they happily gave me a large and comically pointed out how I didn't want to leave. Hahah Point being, both employees I interacted with during this visit were exemplary and sported joyous and helpful attitudes, even during a late night shift. I was impressed by the service, as well as the food. Give these ladies a raise! read more

It was dirty and we went inside and asked for a milkshake and they said that it just got fixed and that we can't order it inside but you had to go thru the drive thru and order it b it some lady with no pant only in her underwear came in and got a birthday cake milk shake and did not give any of us or other customers milkshakes read more

This shit trash had me and others waiting for over an hour talking about they training people like I had the time for that

Gave my mother food poisoning via tainted vegetables. Avoid this place like the plague.

Probably one of the worst experiences I've had at this location. Lets start from the beginning. Slow, nobody really there, we got seated and waited about 5 minutes for our waiter. Fine, whatever. Order our food and drinks and about 8 minutes roll by and we get our drinks. My sisters drink had something floating in it so the drink wasn't touched. I order the triple with a LG fry and and a side of onion rings, hers same no onion rings. Once he brought our food I was given a tiny plate with fries and my onion rings on the side of my burger. Charged me for a large as well and I got a small. Cut my burger in half and ate 1 half, once I was getting ready to eat my other half I noticed a huge hair hanging out of the burger, hence I already ate 1 half. Waiter no where in sight. I didnt finish my burger. Waiter finally showed back up as we were getting up to leave. Never coming back. read more

Went inside to get our orders to go, the employees are more confused than I've ever seen because the register person had no idea what they were doing. No reciept and orders were very, very wrong. Takes their sweet time to help you, probably because of frustration and stress from lack of staff communication. read more

Food is always good, but they are always super slow...especially the drive thru. But everybody I've encountered there are always friendly.

Ordered combo meal.... Order number called. No drink provided....stood at counter being ignored for 15 minutes by the employees. One employee took food out front for curbside I guess. I stood in front so he could not continue to ignore me. Offered to make my drink ....I requested and received refund for the drink. I realize it's fast food..... it's the bottom of fast food service unfortunately. Ketchup behind the counter...... not offered to customer. I will no longer eat at Steak n Shake..... read more

Terrible experience! I don't think they believe in air conditioning because it was HOT in there! They also don't seem to believe in staffing. There was one solitary wait person working with 2 people busing tables. The fellow waiting was hustling! He said he had been working in the back, but they "thew [him] out" into the dining room because all the wait staff had left! There were gnats flying around my table and at the register where the cookie display is. If I could give this restaurant negative stars I would. However, that being said, the young man who was doing the waiting was hustling to meet all the demands of the customers and man the register. I gave him a 50% tip. read more

Wish I could put -stars I ate a regular burger fries and a chocolate milk shake around 11 o'clock last night 11 o'clock this morning I've been having horrible diarrhea almost like water and violent throw up. more then 4 times now. this place used to be so good. No wonder why I didn't eat here anymore read more

This location will not allow mobile app orders to be picked up in the drive-thru, and they never give me a receipt unless I ask for one. The last time I went there, I asked the lady for a receipt and she said it was in the bag. When I got home to scan into the app, it actually was not the receipt with the code, so no way to get credit for the purchase in the app for rewards. read more

Just came back from the drive thru at this location picking up food for a family member. When I received the food it was ice cold. I went into the facility and they attempted to tell me that they have a no cash back company policy and that they would remake the food. That food went in the garbage. I know for a fact that when you have a no cash back policy it needs to be posted and written on the receipts. I used to work at Burlington Coat Factory back in the day as a cashier. Even the shake sucked. read more

I expected a bad experience based on the reviews, I was wrong. We were seated quickly, our server was pleasant, food came out very fast, and the place was clean. The bad reviews are very misleading. read more

Debra our waitress was so lovely and sweet and very attentive. Will definitely come back again but this time with my daughters. read more

Steak ’n Shake - Yum - Fast Food Near Me - Madison, Tennessee

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Steak 'n Shake has become our favorite fast-food burger joint. Though pricier than the big burger chains, their burgers are much better. My favorite is the pepperjack melt. Their french fries are cut very thin, so they cook up nice and crispy. But for a real treat, try the chili-cheese fries. They are delicious. And my vegetarian daughter loves their grilled cheese sandwiches. Don't forget to get a shake. Unlike the typical burger joints who have one flavor in three different colors, these shakes really taste great. They have a lot of different flavors, and even more combinations. They also serve breakfast, and my favorite is the bacon, egg, and cheese biscuit. read more

Went there for an easy order, double burger and 5 way chilli. The drive thru person opened the window took our money and pointed and i took a stab and asked do you want me to pull up? she nodded yes. So we pull up... fast forward to 20 minutes later. My wife suggests i call. I did.. no answer.. after the 10th car got their order we decided to go through the drive thru (since their lobby isn't open). So thankfully there were only a couple of people in line at this time. so the same person comes on the speaker and tells us to look at the menu and she'll be back... so after 5 minutes we just pull up to the window... and granted this is going on about 30 minutes... if i hadn't paid already i would have just left. anyway, she opens the window and i tell her what we ordered and how long we've been waiting and so she closes the window, with no apology. then she comes back out and has the nerve to ask me to pull up again, this time she actually talked, and i told her that i'd rather not because i've already waited 30 minutes and there's no guarantee that they'll remember us. She then proceeds to slam the door... let me take a moment here to say that I could have been a real d-head, but i always give people the benefit of the doubt (bad day, boss is being a dbag, whatever), anyway finally get our order, she says nothing, again no apology whatsoever. Just slams the door. needless to say i won't be back. and i hope the drive thru person learns to grow up... read more

I've gone to this location since I moved out to Madison, and have had decent service. Here recently, it's been horrible! The food has been good, but the service has been slow. I went in with a friend to catch breakfast, and no one seated us.The worker we did come across was flippant and dismissive, therefore we seated ourselves. Several staff members walked by without so much as a glance. It took 20min just to receive drinks. It took another 30min to receive our order. It then took another 15-20min to receive the check, and pay! My friend and I could've easily walked out of the building without anyone noticing we'd gone! The worker that cashed us out got visibly upset and confused when we left visibly upset and unamused. read more

Could not get seated. Guess they dont want to wait on big tippers. Manager looked right at us as did 2 out of the 3 servers that were working. read more

Always, always a good place to stop--regardless of where you are in the country. Well, I should say that out of all of my experiences with Steak and Shake I have yet to be disappointed. And this location continued that level of "excellence" during our late night fry and burger run. Hot food and thirst quenching drinks! read more

The customer service is awesome, especially the lady named Michelle. Coming back soon.

Horrible service! Waited in Drive thru for 20 min, people weren't friendly! Skip it if you can

This was my first ever visit to a Steak 'n Shake, and it will likely be my last. I've never even written a review before, but I had to share my experience. I went through the drive thru, and ordered a burger and fries. I started in on the fries - which actually weren't too bad - when I noticed something foul. Stuck to the inside of the fry box, in a fat and greasy blob, was a dead fly. Now, this fly did not happen to die and fall into my fries, this fly died in the fry oil and wound up on my plate. How do I know this? Well, first of all...the fly was greasy. Its legs were stuck together. Hell...it was actually stuck to the side of the fry box in a little greasy blob. I have a strong stomach, and I'm not much of a complainer. I've eaten fast food for a good 25 years. I have occasionally found hair - which happens - and I'm able to brush it off. I've gotten wrong orders, or half filled fries...it goes with the territory. You're not eating at the Ritz Carlton. But I have never found deep fried bug. I retched. I spit out out my chewed up fries (several hours later, I am *still* spitting and feeling gross). I walked back in, and spoke to the manager (at least, I assume it was the manager...he had a tie). I told him I went through the drive thru and showed him the box, complete with fat, greasy french fly. He shrugged like "It happens. No biggie." I wasn't expecting horrified gasps by any means, but when a manager looks nonchalantly at a fly that has *clearly* been floating in the deep fryer - your restaurant has bigger issues. I asked for a refund, because at this point I wasn't going to be eating any of the food - it was going straight into the trash. To his credit, he did try to make it right - he brought back a new box of fries. He then told me "You can keep the old ones if you want." I stared at him. "Uh...no. No, that's okay." He looked at me like I was crazy. I don't know if they were having an off day or what, but I'd imagine there bigger issues at play in this location. I'm deeply revolted. read more

My friends and I from my school go to this restaurant multiple times a month when we are hungry. Every time that we go, it's a lady by the name of Angela that always is by herself. I applaud her for doing the best that she can. We love when she is our waiter! She is friendly and just outstanding! I can't wait to go back and see her again! read more