This Taco Bell is situated in one of the busiest parts of Gallatin Pike, sitting next to Cookout and BK on the corner of Conference and Gallatin...and for the most part is your standard Taco Bell location. I have swung through this location a couple of times and each without issue, delay or problem. Dine-In was solid with no delay, and "fresh" food within a few moments. Sweet Tea was a bit off, but TB isn't really known for their tea, so I let it slide. Drive thru was a bit more of a wait, even with just a few cars. Nothing major, but a noticeable difference. Service was fine both inside and out. Nothing spectacular, but decent for a Taco Bell. Overall, wouldn't mind swinging back through when that craving for the Bell hits! read more

Service was awful, food missing from order, food came out looking awful. Definitely made a mistake stopping here and don't plan on going back. I get it hard workers are hard to come by but don't just throw a body in a workplace it will get you multiple bad reviews! read more

Terrible and slow service. Everyone in line was asked to pull over and wait for their food. While parked I noticed two employees outside taking a break. One larger built male and a small sized but taller looking female smoking, and what smelled like an illegal substance. Food was delivered to us after 15 minutes. Once home, our order was incomplete and missing several items. read more

Taco Bell - Terrible food and service! Soggy - Fast Food Near Me - Madison, Tennessee

this was once my favorite Taco Bell ,then the food got bad so I went to the Goodlettsville one. after a while I went back to try again and different staff and food was a lot better. now it never has anybody in line so I went through drive through and ordered several meals and asked for a little extra sauce and the woman said sure. when I got home it had 2 packets in the bag. I'll never go back to this one. thanks Latressa F cashier you lost another customer. I'll go back to the Goodlettsville store in future. food is better store seems cleaner read more

This is the best Taco Bell ever. Nice staff, good food and quick service! Would definitely recommend.

Alright, this place has a ton of bad reviews, but I have to say this is the Taco Bell I most commonly visit and I've never once had a bad experience. Any time my order was incorrect it was always corrected with an apology. It's never been disgusting or unclean and they've never been out of any items I was trying to order. Just this past weekend my wife and I visited for a quick meal and they were very understaffed. We used the kiosk to order and the lady behind the counter apologized for the wait and thanked us for our patience and even gave us a free drink for our wait. Sure, a fast food place is going to get a lot of flack, but I haven't ever experienced that at this location. read more

This location needs to replace whoever does their inventory checks and food shipments. Almost every time I go here, they've run out of multiple key ingredients. The customer-facing staff have always been nice but they're dealing with a substandard environment. read more

Taco Bell often gets a bad reputation. However this has been one of the best Taco Bell's I've been to. I go a few times a month and have never had a bad experience and the staff is very friendly. read more

Beyond disappointed. I waited 20 minutes on my already only thirty minute lunch break. To only receive a cold chicken quesadilla that was only half filled with chicken. Mostly cheese. And no sauce at all. Never eating at this location again. read more

Wow....just wow. So, I work third shift and sometimes I don't eat literally for an entire day because of sleeping. Anyway it was one of those days and I was starving so I went to this taco bell for sustanance within a good 20 minutes of still getting to work on time at 11pm. Drove up to the drive through menue where someone was in front of me. After 10 minutes at the drive through menue I finally pull up to the speaker box to place my order. Only to be informed that they are currently out of chicken and beef! WHAT! I mean, seriously? Then he tells me the drink machine is on maintenance as well. What does that even mean? Why are you even open? Why are you having people wait only to inform them you are "out" of the main items on your menu! Ridiculous and totally unacceptable. Won't be back. read more

Zero Stars! We arrived 20 minutes before closing. All lights were on, as well as the menu board. Nobody asked to take our order. We asked if they were open and no one responded. There is no excuse for no service before closing time. read more

Be careful when you walk in, the floor is always greasy and you slip when you walk. In the women's restroom the back half of the toilet is missing and it feels like it's gonna break the whole time. The people always look so angry too. read more

Just had an amazing breakfast experience here! The man who took my order was so pleasant. I have never ordered breakfast from taco bell and was looking for something different. I have the steak crunch wrap. Super delicious and was fresh. They weren't busy so my order was extremely speedy. :) read more

Nice and fast even though it was busy with a lot of Christmas shoppers in the area. I order the new boss nacho, which is amazing. Just a couple of tacos for my girls, since they don't like to try new things sometimes read more

Taco Bell - Waiting for our order - Fast Food Near Me - Madison, Tennessee

Stopped in for lunch and had a great experience. Order was completed in a reasonable amount of time, food was fresh and order was correct. Skylar K was my cashier and while my food was coming along she was shouting encouragement to fellow employees and praising their work. The whole crew was kind and seemed like a good lot. I waited about six minutes, which was pretty good considering how busy they were. Are people really leaving negative reviews about waiting 10 minutes for food?? Really people, this is your major problem in life??? Four stars because the store was a bit dingy and the front glass was in need of a good cleaning. read more

One more reason why this concept needs to go bankrupt. 2:45 and the close at 3:30and were told sorry we're closed I'm the only one here. Who runs these corporate? If we can't give you our money then we will someone else. Maybe look to hire new people and serve people and spot focusing on new items since your never able to serve them. This is cool out next door, guess there happy taking your customers read more

Taco Bell - Fast Food Near Me - Madison, Tennessee

Really good customer service. I believe it was the manager that took my order very friendly. One of the employees held the door open for me. Recommend this location. read more

This place was beyond dirty! We went in ordered our food paid for it then realized how disgusting every surface was. The floors, tables, drink area, everything was filthy. Took a look back where they were making our meals and it was just as filthy as the rest of the place. We left didn't even get our money back and certainly would not have eaten any food made there! Buyer beware! read more

Waited 30m total at the drive thru the other day, almost 15 of which was spent at the window waiting for them to make my order. They completely burned my quesadilla and forgot to include one item of my order. I'm not sure what I expected, though, with the quality of workers Taco Bell hires. read more

Slowest service in history of fast food. My 3 yr olds could get people through faster.

I would actually give this place 0 stars. Their posted hours say they open at 7AM and they are never open. This morning I gave up on the drive thru and thought I would try walking in (at 7:48AM btw) and the Manager said they were not open because they had no staff. Will NEVER waist my time on them again. BTW, Burger King next door thanks you for your business! read more

I'll be honest this is quite possibly one of the most bad experiences that I have had with Taco Bell. A lot of taco bells are slow but I've never found one that is had me this dumbfounded before. I requested a power burrito and a water and then some food for my daughter. They input it into the system as a power bowl and water and then ask me what else I wanted. I corrected them and saying that I needed a power burrito not a power bowl. The lady then proceeded to ask me " so you wanted a bowl, right?" Then I turned around and corrected her again that I wanted a power burrito. She then could not get the menu thing to work to go past the power burrito and after 2 minutes of nothing I heard hi there how are you doing today? Can I take your order? I replied that I was still waiting to finish the first order and she said oh yeah so you wanted a power bowl correct? I immediately replied and said no I wanted a power burrito which is actually what it says on the screen. She said okay. So I completed the rest of my order and when she read it back to me yet again she said power bowl and when I corrected her yet again she said oh yeah Power burrito. The line moved ridiculously slow and I got up to the front paid for my meal and started to pull off so that the next person that had been waiting forever could get their food as well. And lo and behold I give my daughter her food and reach in the bag for mine and what do I pull out? A power bowl. Yes. After reiterating myself several times, I still somehow managed to get a power bowl. I drove around and went back into the drive thru and said that I needed to get my power burrito instead of the power bowl that I was given and the lady immediately resumed the shenanigans of saying oh you got a burrito and you wanted a bowl correct? I immediately said no I received a power bowl and I wanted a power burrito and it said a power Burrito on your screen. This same back and forth misunderstanding that somehow she was not getting the fact I did not want a bowl continued on for another 30 seconds or so. She then instructed me to go into the store and which case I was not going to do because I had to get my child out of the car to go in. I pulled up and she told me to pull around to the front and someone would bring it out but to get out of the drive-through because I was screwing their time up. No offense but if you're that worried about your time then maybe you should actually speed up just a little bit because the normal time that it took me from the outdoor kiosk to the drive-thru window was approximately 15 minutes. Once pulled around instead of bringing me the Powerball that I requested an unprecedented amount of times, she perceived to ask me for my receipt to prove it. Sadly I was never given a receipt so I simply reminded her that I had said power burrito 18 or 19 different times and told her that I had to drive over an hour and a half to where I was going and there was no reason for me to ever order a power Bowl. It took them nearly another 10 minutes to make the power burrito and I will say they did a remarkably great job making it once they got it right other than the fact there was an ingredient or two not typically found in the power burrito. All together the time I wasted on this Escapade I could have just gone to Red Lobster because I would have been out faster. read more

Maybe their speaker doesn't work because they always mess up order. Little slow also. Their lucky it's on the way home and I keep going back. read more

Dear Taco Bell, why are you ALWAYS struggling and slow?? We have been sitting in the drive through for over 20 minutes. This is ridiculous. How are you still in business? This is not the first, but multiple times we have been here and the service is awful. From locking your doors 15 minutes early to not hearing what customers repeatedly order... I don't understand. read more

Worst service ever! Fuck this place! Too busy outside hot boxing their car. Instead of serving the long drive thru line.. Hours before it closes read more

Literally downloaded Yelp, signed up and wrote this while in line. This Taco Bell was once great. Several months ago it turned into the slowest fast food place I've ever experienced, line moves at a complete crawl, they can never hear my order, and takes forever to actually get your food. Came tonight cause wife wanted it and I can say I will not be back for a long time, which is sad because it's the closest restaurant to my house. This place ruined taco bells breakfast for me, and now I have no reason to come here for their food ever. Whoever manages it officially has the slowest drive thru line in middle Tennessee. Congrats. read more

Painful. 15 min wait in drive thru. And that was with one car ahead of us. This restaurant is notorious for slow service in general. Do not go to the drive-through if you were in a hurry. read more

This place is getting worse and worse, and Taco Bell is my favorite fast food place! The past couple times we've been, the food comes out cold or burnt and the tomatoes are outside the gordita. I've learned it's also too much to ask for someone to take your order even when there's no line and there's an employee standing at the register- obviously completing their text conversation is more important first. Customer service comes last. Additionally, one of the employees brought her younger daughter behind the counter and into the kitchen-I'm sure that's not against the rules. read more

I've been here several times and I've always had to wait about 15 minutes in the drive thru. I can look past the wait, but what I can't ignore is the fact that they dropped my quesadilla on the floor and didn't think I saw! They tried to serve it to me, and I told them I saw them drop it and the boy who dropped it did not deny it. They made me another one, but what was really annoying was the manager was in the kitchen and didn't correct him when it happened. Disgusting, will never be back to this location. read more

Slowest service. I've been sitting in the drive thru for 15 minutes with no end in sight. I can see the employees through the front window of the store, and two of them are standing around while one works. I'd avoid this Taco Bell like the plague if possible. read more

Just had the best service I have ever received from this location! Tiffany C. was so upbeat and friendly. The drive through was wrapped around the building and even though I waited for quite some time for my food, it was worth it! A+ customer service!!! read more

Normally, I wouldn' t start off reviewing a fast food restaurant because, we all know what the food tastes like. BUT, I feel the need to warn people in the Rivergate area who are hankering for a cheap burrito to stay away from this Taco Bell. I have been three different times, on three different days, three different weeks. And I pulled out of the drive in line after waiting at least 11 minutes. Each time. And I hadn't even gotten up to the window to order. All I wanted was a drink! read more