When Everest took over the consolidation company the reception has been real bad, black outs have…read morehappened more often, Chanel selection have been messed up, turning it one Chanel to another the program sticks on the channel you want to switch from, it has been one head ache after another,

It's nice to have some competition for Time Warner. They have helped reduce our cable bill to a…read morepretty reasonable level. I say this as someone who currently has Time Warner Cable. The problem with Everest is the cable functionality. Everything from the Guide to DVR menu looks cheap and only has basic functionality. The DVR doesn't actually record shows that it should be recording. So we frequently were missing episodes of such great shows as "The Soup" and "My Fair Brady". We'll eventually switch back to Everest when we get mad at Time Warner's service again (we're close). But, Everest just gives us a whole new set of problems. Although they have better HD service than Time Warner.

This is still Spectrum, but it is no longer the retail store. There are signs posted all over the…read moreplace indicating as much. So basically,...reroute to 6921 W 119th St.

A truly exhausting and tedious experience. Service while we had it was fine but when we moved to a…read morenew house and found Spectrum had weak coverage at our new home we tried to cancel. Rather than cancel our service they transfered service back to our old home and did not inform us for 2 months. After calling in again to cancel they added cancelation charges without informing us. Save yourself the headache and avoid Spectrum.

Mounting Maddess LLC is affiliated with A&T, and operates as its own entity, hence the name its…read moreproper title. This man above or below me is lying. His records don't exist in our system, nothing he says sounds familiar, and his reactionary tantrums would have been funny if not over produced by compete hacks. This guy is insane, obsessed, angry, and crazy. He should be commuted to ensuring smart devices and computers can be developed to hunt these at first and turn them into something productive like like the calf

****ORIGINALLY POSTED THIS ON TUE 12/22 BUT REPOSTING NOW BECAUSE JASON DELETED HIS FIRST YELP…read morePROFILE**** Is zero stars an option? Jason did a job for me a few weeks ago. Even though he cancelled my first appointment and used a clearly false excuse, he ended up rescheduling and making it out to complete the job (was very late though). We were content with his work and asked him to come back for another job which he was also late for. This time he was installing a floating entertainment center for us which he did a poor job on but we didnt realize how bad it was until after we already paid him and he left. We asked for him to come back and alter it (we even offered to pay for the inconvenience) and he gave us a new appointment for FRI 12/18. Once that day arrived, he text us saying he would be late and we said that is no problem. Then once we got closer to our new appointment time, he text again saying he would be late again. So we then rescheduled for today TUE 12/22 at noon and even received a text confirmation. It is now 2:45PM and we have been trying to reach Jason all day. He has not replied to our messages or returned any of our phone calls. Do not use this miserable excuse of a business. If you do, I promise you you will deal with the same unprofessionalism that we have. ****ORIGINALLY POSTED THIS ON TUE 12/22 BUT REPOSTING NOW BECAUSE JASON DELETED HIS FIRST YELP PROFILE**** All actions have consequences. You completely screwed us over right before Christmas and the fact that you cannot hold yourself accountable for your actions is truly pathetic. You are not fit to work in this industry and your excuses make me cringe. Again, if anyone else attempts to use this joke of a business, I cannot wait to say "I told you so" when you have an awful experience. ****ORIGINALLY POSTED THIS ON TUE 12/22 BUT REPOSTING NOW BECAUSE JASON DELETED HIS FIRST YELP PROFILE****

Spectrum wireless and cable company retail location. This is a new retail location selling…read moreInternet, phone (landline and wireless), cable TV, local stations, etc. Business customers are served through sales people you must contact through the spectrum web site. This location comes staffed with folks ready to calm you down when you are angry, and willing to help you. Priceless. They efficiently handle folks that come in, register on a tablet, and get their issues, sales, questions, and whatnot resolved. I came in, because I am a business customer and was routed here by both my sales rep and the install tech support. When my new services was installed, I received an unwanted "free" spectrum WiFi set of devices that allows customers of Spectrum to connect to the Spectrum network. What do I need that for in my office? I was told to return it to a retail location. If you have ever received equipment from a cable company, you know that even if you don't use it, you are responsible for it at an unreasonable replacement cost, when the time comes to turn it back in. Well, needless to say, I don't want to remember that this equipment is sitting in a drawer some day, so I spent some time trying to figure out how to get it turned in. After several unsuccessful calls to installation and tech support, I was told by my sales rep to drop it at a retail store. Because I'd already been bounced around a bit, including jumping from the old location to this one, and a number of other mishaps unrelated to Spectrum in getting my new office established, I came in somewhat hot. I was immediately told by a sales associate that the equipment shouldn't be returned there. Ok. Only one thing registered in my brain; that you probably can't turn the equipment in by throwing it at someone's head. The dude could clearly see I was a tad off my rocker, and immediately started to tell me my options. He could absolutely accept the equipment and give me a receipt, but could not change my account to remove a service because he didn't have access to business accounts. Well, wait. That's what I need. I didn't want any changes to my account, and I wanted to turn in this worthless $600 pile of shrink wrapped equipment left in my office. So, yeah! Let's do "that!" He scanned a couple bar codes, gave me a receipt, and let me go my merry way with a smile. In all, I spent very little time there and left satisfied. So yeah. Spectrum... it's nice doing business with you :-)

Horrible customer interaction. No help on activation, usage, uploading data, poor attitude. I got…read moreso frustrated I gave the phone back and was told I would be charged 50.00 for restocking. I was in the store in front of your rep Aaron. Manager Jose never came to me even though I requested to speak him. Store 6016 in Overland Park Kansas! I never have bad support on spectrum cable or internet. You've always been helpful. Aaron said they were taking care of the problem but couldn't guarantee that the restocking fee would be deleted. Said the system was down. He also threatened me to remove me from the store because I told him to keep the phone after his poor customer lack of support. I request that someone from spectrum mobile contact me 8434124961 Lisa Mack

If I could give no stars I would. Spectrum has not once but twice upped my prices without proper…read morenotification. The incompetent workers they provide do not know what they are talking about or cannot speak proper English to notify you. My bill was increased from $60-$80 with no notification. When you call to cancel they take you through hell and back. Then proceeded to charge me $80 for 5 days of internet. I have already got 5 of my friends to discontinue service and will continue to make it my mission to run away business. I would NEVER recommend spectrum to anyone. Did I also mention they have constant outages? We were out of internet for a week with no change in monthly bill because remember they DO NOT prorate or refund. I will happily spend the same amount at any other place

Our business in Merriam KS continues to suffer from poor service - equipment goes down almost every…read moreother month. How is a business to function without internet (credit card), phone, wifi, security cameras, etc? They say the system is working - got a call at 6am and we go to the store and it's' not working. We were not told. Yesterday their recording said it would be fixed at 3pm, then it became 4 and then 5 and then it told us it's taking longer than expected. Hello. And today the same thing....first 1pm and now they say they can't tell us. This service sucks. We talked to leadership today and they said they have a cell based backup system but we have to pay to get it installed and pay a monthly fee. Why? We are already paying for a reliable system which spectrum is not providing. If Spectrum and their Leadership dept would realize their products and service are poor, then they would provide a business like ours this service. Again, that's what we originally signed up for. I guess it's time to look at Google Fiber and say goodbye to this unreliable service.

This is a very hard company to rate. My best advice for the consumer is to just go into the local…read morebranch next to Chuck-E-Cheese near Independence Center. Phone calls will usually get you nowhere. My wife has literally broken down in tears of frustration talking to Comcast reps on the phone. I'd rate Comcast's phone support half of a star. But if you go into the physical location it's a different story. They can easily find promotions that not even the Customer Retention department on the phone is willing to give out. Comcast's customer retention department is more than happy to turn off my service over the phone without an ounce of effort trying to keep me as a customer. But, every rep I've talked to in person in the Independence branch has been friendly and more than willing to help me get a good deal.

I did talk to a very nice young lady, but she couldn't do nothing for me it said I didn't have a…read morephone the one I was talking to her on, I've never in my life seen anything thing like this, someone is getting my money from Xfinity app got wifi to and it stays on but according to them I don't have a phone, that's just amazing,wish we had better choices in Independence so we can make our own mind if we want to deal with

NO waiting to be helped, unlike other local Spectrum stores. Traded in a phone for my occasionally…read moreexasperating husband, and received exceptional help from the very patient and very knowledgable Aryonna.

Said they couldn't cancel my internet at the store so he gave me a phone number. Phone number…read moredidn't work so I looked up the correct one online. I called and they said that he COULD cancel in the store the guy just didn't want to. He also gave me that bad number. Luckily I had time today so I could do everything at the store even though the guy was bu llshitting me. All these companies are so scammy. Att, spectrum, etc all nasty. UPDATE: Be careful! I handed my all of my equipment to the male individual at this store and asked if he needed me to do anything else. He said no and I left. He told spectrum that I only handed in some of my equipment not all of it. Not only are they incapable of doing their jobs they are also thieves.

Do not use this company. Multiple issues and they were constant. We couldn't even last a year with…read morethem. There's too many other companies to choose from so don't go with this company.

Absolutely shit service. Internet goes out once a week. I have had 5 tickets in the month of…read moreDecember alone. Garbage, garbage, garbage..... I was supposed to have someone out two tickets ago to get new equipment and still no one. If I could give no stars I would. If my apartment complex didn't make me have them for internet I wouldn't. They gave me a month free credit but it's for NEXT month.