I recently was attempting to spin up a new device and line on my Verizon account for my son…read more I started online, and was disappointed when that didn't work out. Although reluctant to make the trip and go through a maze of sales pitches, I made an appointment and swung in to this physical store. Boy, am I glad I did! I arrived a couple minutes early for my appointment, and to my surprise, there was zero wait and an employee honored my reservation and began assisting right away! To be completely honest, it was the most straight-forward, simple, quick mobile phone appointment of my life! We accomplished everything I needed, quite quickly, zero sales pitches. I even got a BETTER mobile plan than the one I was aiming for walking through the door! Needless to say, I was super, super impressed with the experience, and it definitely solidified my loyalty to Verizon! I was in and out in 15 minutes with everything I needed and a better plan than I hoped for!

Negative stars if that were a possibility. I went in to inquire about getting a new phone/upgrading…read moremy existing phone. Was told the absolute best option was to add on another line and keep my old phone. It was explained that this would keep my bill around the same or even cheaper. Here I am with a bill that is more than $100 more a month and they won't do anything about it even though there is no usage on the third line. What a bunch of scammers.

Absolutely slow! The help there seems like zombies, not in any hurry to help. Then they want you to…read morecall people over seas who don't have a clue of what's going on, for help. In no way are they helpful. The product isn't worth the money. In no way did I get service.

I have mixed feelings on this company as a whole. Let's start by saying the internet it self is…read moresuffice. That's pretty much the only compliment I can give out. I live in an area where they only have Xfinity and that is why I use them! I am strongly considering moving just to not have this service. Customer service is okay to say the least. They have an automated system that you can barely get ahold of anyone. When you opt out of receiving text messages they still send them. When I first signed up they had me pick the box up but my internet did not work so they sent out a technician. Come to find out the store actually gave me the wrong box. Later on I see they charged me $100 service fee for the technician coming out to replace the incorrect box. They have multiple internet outages and there is nothing you can do about it but wait. So, good luck if you work from home! My internet would not work properly for almost a week I called in every day! They finally sent someone out to "resolve the issue" and as soon as he left it was the same issue. So they sent a senior tech the very next day. Come to find out cords and the box needed to be replaced after only have it for 5 months! Of course they charged $100 to my account.

Spectrum did a great job installing my internet service using old cable that went up the wall into…read morethe second floor. They even came out and moved it again to a better spot in the downstairs utility room. All for free. The service is the best I've had. Can recommend them enthusiastically!

Internet buffered constantly! Had to call to cancel because they won't let you online. Did this on…read moreAugust 28th. Returned equipment to store, 23 people in line so I took it to UPS. Got another bill on Sept 9, they said I never canceled. Tried to offer me service and got mad when I refused and wanted to just cancel. Supervisor wouldn't get on call. They canceled effective today, I will be very angry if I get another bill. Beware!!!

When shopping for internet in Shawnee KS several years ago, Everfast was one of the cheapest, while…read morestill meeting our needs. They gave us 2 months free on our initial contract, and has been extremely reliable for the duration. I can't speak to their other products (cable TV, etc), just their internet. But their internet has been fast, reliable, and good bang for their buck. The only time's I've seen the internet go down are during major storms when half the city looses power.

Don't fall for that first two months free crap. I just received my first bill after 4 months with…read morelate fees, paper billing fee, and late fee. That $30 a month is actually $52.35. Since they never sent a bill last month they actually think that I am going to pay $105.35. Good luck with that.

Like stated in the previous post, TCC is not interested in customer service. I had a few simple…read morequestions on locked SIM on a Verizon phone. TCC would not spend a few minutes to verify the status of the SIM. I was told to take the phone to the store on 119th. There was nothing TCC could do. Verizon on 119th WAS excellent to work with.

Horrible customer service! Do not bring your business here. Prior rep sold me a BOGO that was never…read moreadded to my acct. These people acknowledge working on commission so therefore they won't even help you despite it being their fault. I was able to get the issue corrected at the corporate level so lesson learned - I will never purchase from a TCC store. They will cheat you to make a s

Our internet line was not properly buried. We had our yard aerated last fall and the line was cut…read more A new line had to be ran, however, CC uses a contractor to do the actual burying of the line so they were not able to bury it same day. It has been over 8 months! The line is still exposed despite calling numerous times (at least 3 times a month). Mowing the yard is a pain! I am about to cancel service. I should not have to pay until this line is buried and buried well! This is terrible customer service even if this is something that is being outsourced to a third party! Hire a better contractor!

Worst business practices ever. Do not use this company if any other solutions are available in your…read morearea. Left us without phone service at a Not for profit for months at a time. We received a letter with approximately 56 days to find new service for our entire company as they were discontinuing our service. CC does not want to spend any funds to update their infrastructure in our area. They then raised our final billing 3x the previous rate. Had to pay the increase to Port our current numbers to our next carrier. Talk about kicking you as you go out the door. What a horrible company. They do not care about their customers at all. Run away from Consolidated Communications!!! I would rate it less than 1 Star if possible.

What could improve? EVERYTHING. I've been a customer for 25+…read moreyears and their service has been getting steadily worse. Cable hasn't worked properly in 3 weeks and it's taken 3 weeks to get an appointment (which is OVER A WEEK AWAY) Their customer service does not care whatsoever about customers, theyre completely useless. And they broke a promise to me to have this repaired today. Would be 0 stars if tha were possible

Their customer service is the definition of crap! The actual service isn't bad but their call…read moreagents aren't useful for solving problems.

Ok, so this is not so much a local business so I'm not really picking on the Overland Park branch…read more However, I did feel the need to post a warning because you may get suckered in by the "cool" factor of internet on-the-go. I'm not usually an early adopter, but the idea of being able to take my notebook into a place that doesn't have internet and be connected is a nerd's dream. As a family, we also like going on road trips, and I had this giddy vision that I when it's not my turn to drive, I could be riding shotgun with my notebook and getting some work done. Well, I should have heeded the red flags that went off when they required you to either by all the equipment up front (which was $200+) or submit to a 2-year contract. Now, I'm sitting here watching a download that I started before I went to bed last night with 6 hours left to go and longing for the days I had comcast (yeesh). Part of me thinks that the speed will get better over time, but the coverage here in KC is about as good as it can get. I think the problem may be the fiber cement siding on my house, but the connection doesn't get better next to the windows. The "mobile" works until you get about 1/2 mile outside of Kansas City and then disappears. It's supposed to switch to the nationwide 3G network if it can't connect to the Clear 4G one, but it has yet to do this. However, the 2nd star for this review is because I can go to a park around town and get internet (should that situation ever arise). Outside of that I pretty much think it's a bust and am counting down the days until July, 2012. If the world hasn't ended by then, I am soooo dumping them.

Worst. Internet. Ever. Actually, CLEAR is one of the worst companies I've ever had to deal with in…read moremy 30 years. I live in Mid-town Kansas City (close to westport) and have found that my connection is on par with dial-ups I've had. (Only it costs $50 per month!) Whenever I call them (over a dozen times) they tell me that they're experiencing high volume and equalizing everyone's bandwidth. Evidently all times (even early morning like 3:00 am Central time) are "high volume". Of course I played with the modem for hours, my signal strength on the modem is always full strength, and the Clear website connection support shows that I'm getting full strength connection. Also, they claim that there are "no contracts" and maybe that's true now, but I got roped into a contract and they're going to charge me a huge fee simply because I'm moving out of the area and into a town with no Clear Internet available. thank god. Basically, if you are considering CLEAR internet, you need to RUN, FLY! get as far as you can from these scam artists!