Our business in Merriam KS continues to suffer from poor service - equipment goes down almost every other month. How is a business to function without internet (credit card), phone, wifi, security cameras, etc? They say the system is working - got a call at 6am and we go to the store and it's' not working. We were not told. Yesterday their recording said it would be fixed at 3pm, then it became 4 and then 5 and then it told us it's taking longer than expected. Hello. And today the same thing....first 1pm and now they say they can't tell us. This service sucks.
We talked to leadership today and they said they have a cell based backup system but we have to pay to get it installed and pay a monthly fee. Why? We are already paying for a reliable system which spectrum is not providing.
If Spectrum and their Leadership dept would realize their products and service are poor, then they would provide a business like ours this service. Again, that's what we originally signed up for.
I guess it's time to look at Google Fiber and say goodbye to this unreliable service. read more