Just like any other car dealership, we tried to haggle with the price a little to match what my loan would allow for. They claimed that the lady who was selling it refused to lower the price, because she was desperate for money and was not selling the car by choice. He also outright said he doesn't care how much I buy the car for, because they aren't making that much profit off of it. Ok, fine...the deal was still pretty good.
So we purchased the additional used car warranty that says we can bring it back in 3 days if theres something wrong. When I signed for this, Mo specifically said '3 days after you drive it off the lot'. Now, I just moved to California from Virginia, and at 21 Ive never owned a credit card. They had to send everything to Virginia to have my parents cosign for it. Obviously this took a few days, even though my parents sent the paperwork the same day they received it via overnight mail.
Suddenly they told us that as soon as they received the paperwork, I had to drive the car off the lot that day or they would put the car back on the lot for sale, because my 3 day warranty was up. When did this warranty suddenly turn into a storage fee instead of insurance? They acted as if they didnt know this sale would take a few extra days. When I asked for my money back for the warranty because it was useless and contrary to what was promised, the owner refused, stating that the money was given to the car seller because the payment took longer. What??? If this lady is so desperate for money, why does a few days matter when its a guaranteed sale? All of the paperwork was signed and I had already paid them $1000. Isnt that enough for a few extra days on the lot? What kind of place would risk putting the car back for an indefinite period of time over a 4 day period? Wow, way to be thankful that I purchased a car from you.
This was about 3 months ago, and I just received a bill from the DMV for registration, which they were supposed to take car of. Also, they have not sent the necessary paperwork for collateralized loans to my bank. This place obviously isn't thankful to received business. I don't expect a red carpet with a shower of confetti for making a purchase, but I do expect them to keep their agreement for things I paid extra for. Good thing I didn't purchase any other warranties from them. read more