I was very happy with my stay here at the Conrad. I used the digital check-in before arriving, so actually getting to my room was really quick and they even upgraded me to a better room for free. Overall the hotel was quiet and peaceful except at times during the day when it sounded like some renovations on the floor above (seventh floor) were going on. Standard Wi-Fi is complimentary and they do offer a Premium service, but that may come at a charge. The room and bathroom were both spacious and very clean, and all the staff were friendly. Every time I ordered room service it was delivered within half an hour or less! But I dropped one star because it seemed like there were some miscommunications and misunderstandings on the staff's part. I requested some snacks to be ready for me when I arrived which I did not receive, but that didn't bother me very much because I wasn't charged for them either. Later during my stay I ordered room service for lunch and asked if the tray from my breakfast room service could be collected at the same time. Whoever took my order seemed to think that I was ordering a service tray, so my lunch was delivered on an entire trolley even though it was only one plate of food. I felt bad for the gent who had to lug it up to the sixth floor and for the housekeeping staff who offered to take it away before I had a chance to call down and have it collected. These weren't really big drawbacks and I understand confusion can happen especially during busy hours, but I thought a five star hotel would be a bit more efficient. I would definitely recommend this hotel to others and plan on staying again myself. read more