Had 2 stays at this location with the first for 2 days and then returned after 5 days for 2 more days. The first stay was on the 5th floor at the end of a corridor. We thought that it was going to be perfect and quiet. It was cold and very noisy. There was an annoying sound that went on for 1/2 hr, and we called downstairs and the staff searched and found it and claimed that it was the ac unit in December! They fixed the noise. The walls were thin and the doors slammed, startling me awake. The room was equipped w/a generous amount of toiletries, rubber and slippers. The corridor leading to our room had fire doors after every room and I have no idea why. Also, our floor in front of the elevator had a coffee/tea station with cookies. Nice touch! Bc we planned to return to the hotel, they graciously held our luggage until we returned. The hotel was located next to a train stop and that was very convenient for commuting. Fortunately, our room was on the other side. When we returned we were given a room (215) on the second floor near the elevator, w/no coffee bar on the floor. Our second room had no toiletries, robe or slippers and no wash clothes. Our fee was the same. As long time Hilton honors guest, it was rather insulting to be given a room that was clearly not the same designation/quality. I noticed when checking in that the young male rep didn't seem as friendly or appreciative of our status/stay. And when we conversed w/ the staff who helped us our first stay, when asked what room we were in, they seemed surprised and assumed we were on the 5th floor again. The hotel is also currently under construction/remodeling. Wish we had known that bc it was noisy. In addition to the fact that it was holiday time and the hotel was hosting private events every single day we were there so there was an influx of non hotel guests always in the lobby area. That was annoying and noisy too. I appreciated that a key card was required to access the room floors. The showers in both rooms were very nice and spacious. However, the location of the faucet was a nuisance and ridiculously located at the opposite end and past the rain shower head. I had to wear a shower cap to turn on the shower. Thankfully, I brought one bc 1 was not provided 1 in our second room. Also, the shower soap should have been easier to reach and located where the shampoo was instead. We were also put in a room on the end where the train station ran. Our profile clearly states that I prefer a quiet room on a high floor away from the elevator. Thankfully, the first night of our second stay, the train was out of service. The location of the hotel was a distance from downtown and w/out the trains running, we incurred addl expenses to uber around. It wasn't as quiet a stay as I would have preferred but the staff was very friendly and helpful. Also, there's only 1 pub close to the hotel and it has lines out the door so we opted to get late night drinks and food at the hotel. Bc the bar is being renovated, it's been temporarily located in the dining room. The food and service wasn't great at all. There was a hair in my husband's food. However, on our last day with an early flight, my husband got the buffet and it looked pretty good. He ate very little so it seemed a waste of money. I don't like buffets so I opted out. They didn't offer an à la carte breakfast menu but the staff graciously offered me a croissant. read more