I do not recommend this computer repair place, unethical and unprofessional. I took my laptop in to have them repair a small crack on my screen. They replaced the screen but there were issues with the new screen. #1 the WIFI didn't work. I brought it back and they fixed the WIFI. A few weeks later I noticed #2 the webcam didn't work (I rarely need to use the webcam but when I did I noticed it was not working). When I brought my laptop back in, initially the owner's son kept trying to attribute the issue to something other than the new screen he put in. Then as I'm there the owner's son tells me he sees defects related to the screen he put in and that he would order a new one. I asked if this was all covered under warranty, and he assured me it was. Several weeks go by with no call from them (as I have read other reviews who shared the same concern with this business). On Monday, 13 November, after waiting more than several weeks, I called to ask if the new screen had arrived. I was told by the owner it had arrived on 1 Nov. I said, "Okay, I'm on my way" and asked if they could please fix this because I needed it that day. When I get there the owner tells me he made a mistake and that the screen is not there. Then the owner's son tells me they ordered the screen but that he needed Apple to give him the 'approval' for the screen. His response for the reason the screen has not arrived "it's not me man, that's all Apple". I kindly asked if he could send me the correspondence between him and Apple via email. His demeaner changes at this point. He told me "we don't send anything like that". Then goes on to tell me "I get what you're saying, okay, these conversations are recorded, you keep talking about a screen". Why he mentions that everything I say is being recorded is beyond me but I also recorded the whole conversation which is how I can verbatim type in this review and what he said. (I had a feeling I would run into problems with him by how long this 'process' had been taking and so I hit the record button on my phone prior to going inside - I'm glad I did). His explanation for not letting me see any supposedly correspondence between him and Apple is due to 'Non-Disclosure Agreements' (he really said that). Then he tells me that he's been talking to his 'Attorney' about the screen issue on my laptop (he really said that too). At that point I figured he would not be helping me in any way. Based on him telling me about NDA's and his Attorney, I feel that he has been in many disagreements with customer's in the past, and this is not an isolated incident. The bottom line is, we are the consumer. If they replace a screen and it costs over $300 then all functions should work on that new screen (like the webcam for example). And we, as consumer's, have a voice. We can file a Consumer Complaint with our Attorney General of Texas. We can file a complaint with the Better Business Bureau. We can file a complaint with the Federal Trade Commission with the Bureau of Consumer Protection. And we can write reviews on Google, Yelp, Facebook etc. when we experience unethical and unprofessional servcie. It is our right as consumers. Or you could just avoid this place and go to another business who will actually provide professional and ethical IT repair service. read more
