My iPhone 15 Pro charger port got clogged with random junk & it wasn't fitting securely. And the…read moreman managed to fix it within 10 minutes and my phone was completely fine! Very professional customer service & a friendly person. Definitely will recommend my friends to come here as well if they ever need any repairs on their phones. Thanks a ton!!

I was able to call and get excellent customer service right away. They understood the need and…read morewe're able to help us quickly.

Talk about amazing customer service. Big Thanks to Nick and Shak for fixing my iPhone while I…read morewaited. Extremely professional and efficient. Guaranteed me they would do their best to fix it after my phone had gotten run over by cars and was pretty beat up. They replaced the LCD screen and corrected some bent metal edges and got my phone to work good as new. Thank you Nick for the phone case and a great service! I highly recommend this place. .

I am writing to follow up on the recent repair of my phone. As shown in the attached report, there…read morewas a clear display issue after the service was completed. I decided to trade in the device rather than continue addressing the defect. However, the display problem significantly degraded the trade-in value I received ($195 down to $75).

Terrific place to bring your cracked phones and tablets. I walked in with a shattered iPad screen…read moreand they had it repaired within 30 minutes. Nice guys and excellent, affordable, service. They are in downtown Walnut Creek on the second floor of a small office building. Incredibly, I was able to easily find nearby parking (it was around noon Monday, apparently a good time for parking). I give this place my unconditional recommendation.

While I ended up not using this service, I still want to give them 5 stars for being honest and…read moretrustworthy- they want to do the right thing for you and not just make money. I contacted them for my iPhone 17 pro screen repair and they advised me I would be better off with a genuine repair vs an aftermarket replacement. Thank you, not every business keeps customer first.. you are truly exceptional!

ALEX WAS AMAZING!…read more he picked up my iPhone 12 Pro Max at Kaiser since I just into a car accident and my phone got smashed in it. And he somehow fixed it! It is amazing! And gave me a 1 year warranty and had my phone for maybe 3 hours and then drove it to my apartment and gave it to me. For 278! Amazing deal. Thank you He is super sweet personality! Such a lovely guy to interact with. If I ever need help again I would always choose Alex. Also for some reason. I feel like he made my screen look better even though I know it's not oem apple. It looks better than the 12 pro max screen I had before. Also I also appreciate the screen protector he gave me! The value is great! And service was amazing thank you Alex! I wish you the best

Such a great service he came out same day. It ended up my phone. Didn't even need a repair and he…read moredid not even charge me for coming out to the house. Would use again in a heart.

Tony is a real gentleman, replaced a screen that failed 11.5 months after he installed it, for…read morefree! Surprising, and such a pleasant person, fully deserves a 5 star review.

This a long overdue review for Tony aka The Phone Whisperer…read more I reached out to him to inquire about repair for 3 gadgets: macbook air with water and milk damage (y'know, kids!) ipad 6 mini with a broken charger port and ipad 2 with a severely broken lcd. We were so close to getting slivers from it! He responded quickly, and was able to pick up the gadgets from our home, the day after. His pricing is fair and also is honest to say that if the gadget is too old, it may be cheaper to just get it replaced than have it repaired. He needed to order some parts but was able to fix my hopeless ipad air and my son's ipad's charger port, in no time. He also added a screen protector for free. My son was ecstatic! He is also able to pick up anywhere in the bay area! So don't hesitate to reach out to him!

I had 2 separate issues with 2 MacBooks. My wife used Mobile Kangaroo in SF for service on work…read moreMacBooks, so, i selected Mobile Kangaroo in Pleasanton as a service provider. Appointments were quick and easy. I was able to make next-day appointments with Mobile Kangaroo online. Good follow up and reminders in email and text. Drop off of the MacBooks were easy. Staff was professional, asked good questions to understand the problem, and even knew about extended warranties due to manufacturers issues. One MacBook was ready in 3 days; the other in about a week. Got a text and email to pick them up. Pickup was just as easy as the drop off. Great Apple service provider. If I could give more than 5 stars, I would!

We needed to quickly change the password on my elderly father's Mac laptop ASAP. As a PC/Windows…read moreuser and didn't know how to navigate the Mac toolbar to do this. I tried to schedule an appointment at the Apple genius bar but they had no availability. The Apple website listed Mobile Kangaroo as an alternate source of support. I walked into the Pleasanton Mobile Kangaroo location with my father and his Mac laptop and asked the employee at the front counter if he could tell me how to change the password on a Mac computer. Rather than answering my simple question the employee rudely told me I needed to pay him $65 before he would tell me anything. I again asked if he could just point me to the right screen icon to navigate to the change password feature and he again rudely refused to tell me without a $65 payment. Then, another customer walked in and the employee dismissed me and began assisting the other customer. My father and I left the store and while sitting on a nearly sidewalk bench I figured it out on my own in just a few minutes by googling for the instructions. Had the employee been helpful we might have purchased a service agreement because the store location was convenient, but given the service they get this review instead. I do no recommend them because of the employee's attitude.

Top rated I came in at the same time has a few others and…read moreThe gentleman quickly and quickly served all of us. The gentleman that dealt with me quick and professional.

My daughter dropped her iPad and it cracked the screen really badly-- I almost didn't even want to…read moreattempt to fix it. It was literally shattered. I brought it here and they worked their magic-- also informing me that because it was shattered so badly that there's a possibility that the finger print would no longer work. They were able to fix the screen and the fingerprint still works! The only downfall was that it took a bit longer than they quoted us. But worth it to get it fixed!

This place is amazing!!!!! and so reasonably priced! It is convenient and only takes a few…read moreminutes. They have phone supplies. You have to try them!!

Brought iPhone in for back glass replacement, phone was fixed and I was able to trade in phone for…read morefull trade-in value with cell phone provider. Great service and cheaper than the mall.

I took Vin's help to upgrade the OS on my old MacBook pro. He did a fantastic job. Nice to have…read moresuch people around when you need one.

Vin did a full repair on my keyboard on my mac and I got it back fixed within a week! I'm so happy…read moreI chose to go to him instead of the other repair places nearby who tried to upsell me. His pricing is fair, and the quality of his work surpasses the value of the repair cost. He was honest about the process and communicated to the end to ensure I wasn't stressed. Great repair tech! If I have any technical problems i'm seeking him before a big corporation.

Just want to give Nicholas recognition for his knowledge and outstanding customer service ! He…read morefixed my phone really fast and found out what the cause was . He was very knowledgeable and professional. Verizon is lucky to have such an outstanding employee!

They take forever, poor customer service. There is only one dude you was awesome ( I forgot his…read morename ) all the others suck !! They can't answer even basic questions and have to call the central team .