My iPhone 15 Pro charger port got clogged with random junk & it wasn't fitting securely. And the…read moreman managed to fix it within 10 minutes and my phone was completely fine! Very professional customer service & a friendly person. Definitely will recommend my friends to come here as well if they ever need any repairs on their phones. Thanks a ton!!

Easy to schedule and staff is very helpful for a quick repair on iPhone screen. Will use againread more

I always come here for phone repairs because the service is fast, professional, and reliable. Nick…read moreis friendly, respects my time, and fixes my phone quickly. I highly recommend this shop for any phone issues.

I am writing to follow up on the recent repair of my phone. As shown in the attached report, there…read morewas a clear display issue after the service was completed. I decided to trade in the device rather than continue addressing the defect. However, the display problem significantly degraded the trade-in value I received ($195 down to $75).

They have great customer service, fast and the lowest prices in Walnut Creek. They fix Water damage…read morephones, back glass screen and iPads as well.

Exceptional Service This Is the Place to Go for iPhone…read moreRepairs I've now been to iPhone Repair in Walnut Creek more than five times, and every single experience has been nothing short of exceptional. At this point, I don't even think twice about where I'm going when I need my phone repaired I already know exactly who I can trust. From the moment you walk in, the entire experience feels professional, organized, welcoming, and genuinely customer-focused. The communication is excellent, the technicians are knowledgeable, and the quality of the work consistently speaks for itself. Every time I've brought my phone in for a screen replacement or other service, the process has been straightforward, hassle-free, and handled with care. The technicians are top tier, and the customer service is equally impressive. They demonstrate professionalism, integrity, courtesy, patience, and genuine appreciation for their customers. Those qualities matter, especially when you're handing someone an expensive device that you depend on every day. I've had the opportunity to experience their service over five different times, and I can honestly say I've been completely satisfied every single time. That consistency is what separates a good repair shop from an outstanding one. If you're looking for a place in Walnut Creek where you can bring your iPhone and feel confident that you're going to receive quality workmanship, honest communication, excellent customer service, and respect for your time and property, I highly recommend this place. Five stars doesn't really capture how consistently positive my experiences have been. These guys have earned my trust, and whenever I need a repair, this is the first place I think of. Thank you to the entire team for continuing to provide such an outstanding level of service. Keep doing what you're doing you've built something worth recognizing.

ALEX WAS AMAZING!…read more he picked up my iPhone 12 Pro Max at Kaiser since I just into a car accident and my phone got smashed in it. And he somehow fixed it! It is amazing! And gave me a 1 year warranty and had my phone for maybe 3 hours and then drove it to my apartment and gave it to me. For 278! Amazing deal. Thank you He is super sweet personality! Such a lovely guy to interact with. If I ever need help again I would always choose Alex. Also for some reason. I feel like he made my screen look better even though I know it's not oem apple. It looks better than the 12 pro max screen I had before. Also I also appreciate the screen protector he gave me! The value is great! And service was amazing thank you Alex! I wish you the best

Had a rough experience at first, but they made it right and fixed the issue. Appreciate their help…read moreand good customer service.

Tony is a real gentleman, replaced a screen that failed 11.5 months after he installed it, for…read morefree! Surprising, and such a pleasant person, fully deserves a 5 star review.

This a long overdue review for Tony aka The Phone Whisperer…read more I reached out to him to inquire about repair for 3 gadgets: macbook air with water and milk damage (y'know, kids!) ipad 6 mini with a broken charger port and ipad 2 with a severely broken lcd. We were so close to getting slivers from it! He responded quickly, and was able to pick up the gadgets from our home, the day after. His pricing is fair and also is honest to say that if the gadget is too old, it may be cheaper to just get it replaced than have it repaired. He needed to order some parts but was able to fix my hopeless ipad air and my son's ipad's charger port, in no time. He also added a screen protector for free. My son was ecstatic! He is also able to pick up anywhere in the bay area! So don't hesitate to reach out to him!

We needed to quickly change the password on my elderly father's Mac laptop ASAP. As a PC/Windows…read moreuser and didn't know how to navigate the Mac toolbar to do this. I tried to schedule an appointment at the Apple genius bar but they had no availability. The Apple website listed Mobile Kangaroo as an alternate source of support. I walked into the Pleasanton Mobile Kangaroo location with my father and his Mac laptop and asked the employee at the front counter if he could tell me how to change the password on a Mac computer. Rather than answering my simple question the employee rudely told me I needed to pay him $65 before he would tell me anything. I again asked if he could just point me to the right screen icon to navigate to the change password feature and he again rudely refused to tell me without a $65 payment. Then, another customer walked in and the employee dismissed me and began assisting the other customer. My father and I left the store and while sitting on a nearly sidewalk bench I figured it out on my own in just a few minutes by googling for the instructions. Had the employee been helpful we might have purchased a service agreement because the store location was convenient, but given the service they get this review instead. I do no recommend them because of the employee's attitude.

This is a terrible Apple repair shop. The staff were very rude and didn't fix my problem. My Mac…read morewas still under warranty, yet they charged me a repair fee. They couldn't fix the problem and refused to give me a refund. Later, I contacted Apple, and they said I shouldn't have been charged. It's so disappointing. I will never go to this shop again. Everyone should be careful.

I brought in my brother's iPhone believing the USB-C port was damaged and needed to be replaced…read more However, the staff member who assisted me inspected the device and discovered the port was simply dirty. He kindly cleaned out the buildup inside the port and fixed the issue free of charge. Thank you for your honesty, professionalism, and outstanding customer service. Greatly appreciated!

Brian is awesome! He's the engineer on site that I worked with. I just needed a resistor for an amp…read morerepair I'm doing and was happy to pay for them or trade other components, but he was happy to just give them to me. He's an expert in his field and is more than worth the respect and compensation for his time and effort.

Service was fast. Took only 25 mins for the screen repair! I was offed multiple price options that…read moregave me a choice of what to spend. I went with the new oled option and pricing was great! I will now be taking all my phone repairs to this location.

This place is amazing!!!!! and so reasonably priced! It is convenient and only takes a few…read moreminutes. They have phone supplies. You have to try them!!

Vin was responsive, polite, and prices very reasonable. I dropped my laptop off on a Sunday and…read morescreen was replaced within an hour. Thanks Vin!

Fixed my laptop's broken keyboard by the next day. Vin even cleaned my fans, which I had not…read morerealized were so clogged, that one wasn't functioning at all. Affordable, up front with pricing and very fast. Will definitely use his services again. Highly recommend him to others.

I am so happy I found Pleasanton Computer Repair! I have an Acer laptop, and it was not charging…read more The computer is only a year old, so of course I was disappointed. I went to another repair shop who mentioned they don't work on Acers and there are very few shops that do. They did tell me to check with Pleasanton Computer Repair though. Thank goodness I did! They were able to repair my computer for a lot less than I anticipated and finished the project quickly. My computer is working great, and Gabe even sent me a follow up email 2 weeks after he fixed my computer to check in and see if everything was working well. I highly recommend Pleasanton Computer Repair! They have great customer service, repaired my computer quickly, explained clearly what they were going to do, and provided a really great price.

He stated my screen was not affected by water damage when I had just spilled tea on it. And the…read morewarranty was only 3 months. I took it to Apple and it was water damage.