As much as I've babied my MSI since the day I got it the plastic housing on the laptop screen began…read moreto separate at the hinges due to the fasteners weakening after years of use. Bob sent me the link to purchase a new housing, and once it was in, I dropped it off and he had it repaired the same day. I worked in I.T. and telecommunications in the military and he is very knowledgeable and easy to talk with. He too is a veteran. The best part is he is my neighborhood and less than a mile away.

Bob was going to give me a cheaper Wi-Fi adapter for my laptop for free. I paid him $10. A name…read morebrand would have cost me $30. A+

Overall: 6 Stars from me!…read more ________________________________________________ Visit: 2026: 6 Stars from me! Location: Gilbert (1st Time) My mentors PC had a secure boot fail on an all in one. After trying to do it myself and not succeeding, dropped it off to let the pros do it. Dropped it off at 5pm and it was ready the next day. Was only charged for 1hour of service Fantastic service, communication, speed and quality. ________________________________________________ Visit: 2025: 6 Stars from me! Location: Phoenix Was getting my pc ready for BF6 when I ran into an issue with my HD and secure boot. They were able to quickly find out the issue (loose connection with my HD. Just as quick they were able to repair it and get it back to me same day as I dropped it. OUTSTANDING service, care, and treat you with respect and honesty. ________________________________________________ Visit: 2024: 6 Stars from me! Location: Phoenix Need a repair for a strange sound from my pc. They helped to figure it out via email. Then on the visit to have it fixed, I was treated with respect and never felt like I was being talked down to. Trogdon, Drew and Chris were some of the nicest folks I have ever met. Time flew by as I relaxed and played some forza and watched rick and morty on tv! You will not regret it. ________________________________________________ Visit: 2023: 6 Stars from me! Location: Phoenix They fixed an bad shipped PC that I got from another company. If you are looking for a great place for support, replacements and pc shopping, then look no further than META PCs. They treated me fair and with respect, and I know nothing about the insides of pcs. Check them out online and in person here in Phoenix. Will be back there for my next upgrade. ________________________________________________

My experience didn't start off great. There were shipping delays, and when my PC arrived, I ran…read moreinto an issue that prevented me from enjoying it right away. I was understandably frustrated. That said, I want to give credit where it's due. The MetaPC team took ownership of the situation, stayed in communication, and made things right. They worked with me to resolve the issues, followed through on their commitments, and showed they genuinely cared about making sure I was taken care of. Problems can happen with any company, what matters is how they're handled. MetaPC earned my respect by standing behind their product and their customer. I'm happy with the resolution and appreciate the effort the team put into turning a frustrating experience into a positive one. Thank you to everyone at MetaPC for making it right.

Excellent service, friendly, and did an amazing job getting my laptop running better than new,…read moredefinitely recommend

These folks were great. I had a complicated issue with a new AMD build, (bent socket pins.) I had a…read morecouple of other guys look at it and none were able to repair the board. I did a YELP search and Desert Computer came up towards the top of the list. I'm glad I reached out. A short time of it in their shop, I now have a screamer of a PC up and running! I've built many pc's but this one with the damaged board was beyond me. Thanks for making this one rock! Tawn

Travis is local , friendly and super helpful in all his services. Keep up the good workread more

Please don't risk it. The one-star reviews are legit…read more My (well-documented) experience: In April, before I gave Travis my computer to fix, I made it clear I'm a teacher making my living with that computer. He seemed to really empathize. When he invoiced me (he said to cover new parts), I paid the same day. Then I tried to be patient because I trusted he was doing his best. After all, he did have so many five-star reviews. Then this bizarre saga began. Travis strung me along for a while via text then completely ghosted me for longer. I went to his door and found his residence evacuated. Alarmed, I disputed the credit card charge and filed a police report for theft. Only when he became aware of that was it worth his time to answer me. By this time, I had seen all the negative reviews that had rolled in since our transaction. I felt doomed, but I genuinely needed and still need that particular computer back. Travis pseudo-apologized and declared, "I want to put this nightmare behind us as much as you do" like we were on the same team in this tomfoolery. Travis offered to mail me the computer as soon as I dropped the dispute with the credit card company (which would pay him in full again) and provided proof that I had closed the police report, requiring me to make a false statement saying we had already resolved the matter between us. Obviously, I knew that if I complied, I'd still be out of a computer, so I refused. Then Travis said he hadn't finished the repair (which was weird because he had told me it was packaged and ready to mail). I told him I didn't mind taking it elsewhere to be fixed, and I'd still gladly close the police report if I just got the computer back. He got defensive, saying he had already put too much into it. So I offered in writing to bring cash in hand to pay for any work he had already done and any parts he had purchased or even to pay for the entire service in cash (if he was willing finish the work right away) then immediately close the police report. But like any sane person, I'd do all of this only if I got my computer back. Travis wrote, "At the end of the day, I've done nothing wrong" and went on painting himself as my victim. He never took accountability for anything. He just listed all the problems I was causing him. Then Travis pretended he didn't trust me not to reopen the police report and falsely claim I hadn't received the computer. He refused to reveal his whereabouts or meet in person and did not respond to my request that he mail the computer to someone else who could give it to me, a meeting which could have been recorded as proof that I had received it (if my willingness to put it in writing wasn't enough). Travis sent me his "policy" (that had not been posted anywhere) stating that any property not picked up after a certain time was his to keep. Then, he told me he could and should charge me storage fees because he had stored my computer for me for too long when per his policy he isn't obligated to do so. He portrayed himself as the good Samaritan who was being persecuted. I'm not sure if it was gaslighting or delusion. My final email (also unanswered) was a very polite request for a simple pic of the serial just to confirm he still even had my computer. To me, no response was a clear no. Game over.

So I am WAY overdo submitting this review!! The manager at…read moreGentech, Dalton is AMAZING!! I called with laptop issues a few weeks on a holiday, had to call the emergency # on the recording! He helped me get it going again over the phone plus I took it on the next day so he can clear out some issues! Sooo HELPFUL & KNOWLEDGEABLE!! And the cost was very reasonable for their expertise!! THEN in the last two weeks, I've had to take my iPhone in that is only about six months old because it was really acting up! And of course he fixed that too! I cannot say enough about Dalton and all the staff at GenTech!! I highly recommend that you try them first even before your service provider! I know he saved me a lot of time! Thanks GENTECH!! So glad you are in my neighborhood! There are other companies nearby and I'm glad I chose GenTech!!

While walking to another store in North Phoenix I saw Gen Tech. I had just bought a new laptop and…read moreneeded programs and apps installed. I tried this myself in the past but as a senior citizen it was a nightmare. Not only did Gen Tech have it up and running in less than an hour they also checked my older lap top for any malware. These are tech professionals who know what they are doing and very pleasant to deal with. The price was very fair and they saved me an awful lot of grief. Very much recommend them. What made it even better there was no upselling or trying to tie me into one of those "service contracts." This place is a real hidden gem.

Dominic was absolutely professional in every aspect of the Install very reasonably priced highly…read morerecommend this young man

Had an overheating issue. Due to failing thermal paste. Dominic was able to quickly repaste my…read morelaptop and get me back to enjoying my computer again.

For many years Joe has helped me with installing new software, computers and printers while I lived…read moreat three different addresses. Most recently he was needed after I downloaded the Word 365 revision, and he was able to fix all the problems from his office while I remained in Tempe...just like magic we were inside my computer together...and soon it was fixed!!! I trust him as a professional who can be given access for a needed time, take care of the problem quickly, and get rid of my problem and the associated stress. And he charges a very fair fee. You can trust him, too!!

Thomas Barton is a rare breed. I called and left a message about my family member's laptop running…read moreterribly slow. He called back very soon and, at no charge, Facetimed to see how the computer was running. (He could have diagnosed through remote access but the computer was too slow for that). Mr. Barton figured out the crux of the problem at lightening speed. He explained that the problem wasn't something worth paying for repair. Not only did his honesty not earn him any money, but he gladly recommend some excellent laptops and even sent us the links on Amazon! By the way, we have taken that laptop previously to two local repair shops. We were totally ripped off at the first one and the second one installed upgraded parts but had no solution for the speed problem. So you can imagine how thrilled I am to have found RELIABILIT - IT Services & Computer Repair on Yelp!

Thomas Barton is very trustworthy, reliable, informative, and top notch young man when it comes to…read moreknowing his PC's and service repairs. He made himself available at a moments notice, as well as agreed upon time and place. He is prompt in his correspondence as well as courteous and friendly. He was very helpful as well as generous in his dealings with our PC gaming computer issues we were experiencing and solved them expeditiously as well as low cost and made recommendations on what to get on Amazon with several choice PC Gaming monitors. He was extremely helpful and reasonable in his recommendations as well as service repairs. His business name says it all RELIABILITY only spelled ReliabillT. Quite a genius and catchy name for a business. I highly recommend his repair or consult services for anyone experiencing difficulties with their gaming PC Computers. Thank you Thomas!!