I called to inquire about thermal throttling of my gaming laptop. Lem, the owner was able to…read moreidentify it right away that it's likely because of the dirtiness of the internal and the thermal paste being old. I asked him for the price and the price he gave me was 2/3 of the other shops around the area that I called and inquire. I came in a little late but he was able to rush my service for me as I was leaving the town the next day and I was able to pick it up within the hour. Thermal paste replacement service that I requested was done professionally and he even add extra thermal paste around the needed area on the board. Deep cleaning service was excellent. I notice the cleanliness right away and it boosts my experience with games and work programs by a major 2.5x speed. I went from 45 FPS to 120 FPS in just less than an hour. Lem hospitality was also very amazing. Very nice guy to talk to. Professional yet personal. Just as advertised, "You break it, he fix it!" Very fast at that.

Dismissive, obnoxious, doesn't have parts, treats customers with disrespect as though their time…read moreisn't valuable too. I was excited to have my work done as fast as they promised, until I learned their promises are as reliable as the Federal government. FWIW, I had 9 company systems needing cleaning, updates, repair. We don't have internal IT, and the person who was doing our IT has retired. We had been told Supertech was the place to turn. We were told wrong, and that was clear in the first minutes of conversation. NO ONE. NO ONE likes being hanged up on mid-sentence. I was asking a question and the person who answered the phone hanged up on me after telling me they didn't have the RAM I was seeking. I also needed SSD's for all 9 computers. Perhaps the owner could have *listened* and perhaps asked a question before blowing off another business that spends steep on hardware for our work in the survey and drone industry. We *try* to buy local and access local services, but with this sort of dismissal, we'll go out of our way to avoid them. Shortly after I left this review, the business tracked me down and began harassing me over text (They had my number from Caller ID) Definitely a place to avoid. Passive aggressive reeks from this place. NO ONE. NO ONE likes being hanged up on mid-sentence. Under any circumstances. Another dealer in Henderson was thorough, asking all the right questions, and although they don't take tradeins on RAM (We have 300GB of RAM to trade-in towards 600GB of RAM) they helped us find a place who does buy RAM, and they have ordered the 9 sets of Crucial 64GB. Trading in 1900.00 towards $4500.00 was good for them.

Traveling for leisure with laptop in hand to get work done on the downtime. Unbeknownst to us,…read moreMicrosoft decides to push a software update unsuccessfully and locks up the laptop. "Grrr!" It renders us stalled - very stressful. Panic ensues. Who'ya gonna call? Computer Doctor BG! A quick jaunt to the shop. An amazingly quick analysis and resolution. We are back in business! (Note: we did pay for the priority rush service because time is money and we have places to go and people to see! It was well worth the extra cost.) Thank you, Computer Doctor BG, for helping solve our problem and removing the stress and worry from our vacation.

Excellent customer service. I got my iPhone screen replaced while I waited...!!…read moreAnd I got to buy some super cute handmade bracelets, that the owners daughter makes..!!! Highly recommend this business!! Parking is tricky but worth it!!

Good guys. Diagnostic team was awesome and didn't charge me. I tipped them out for their honestyread more

My baby broken the screen on my laptop. So I search for a location. They very helpful and replace…read morethe screen. It was priced. But the quality of work was good. Thank you for your service.

I used ICU computer solutions to fix the broken screen of a pretty old Alienware gaming laptop,…read more turns out they don't even make that screen anymore so the team had to outsource a different one and the first company sent the wrong one so it took some time but I've got my laptop back in working order so it was worth the slight wait especially with my strange circumstances. My battery turned out to be completely broken so they also replaced that! Pricing was very fair especially compared to other places in the area!

These guys fixed my laptop and got it fully functioning to what I needed! I work for a company out…read moreof the country so I have no tech support and they did a great and quick job to do what I needed. Communication was spot on and I felt the price was fair for what they did. I highly recommend them for any tech support

I thought my data was lost forever. I actually got service immediately and the quality was great…read morevalue. It was great and the guys there have a good personality. I have a few more things that I need done. I think I'm gonna go back to them next week.

Great service. I needed to upgrade the boot SSD on my Windows PC from 256 MB to 1 TB. They worked…read morearound all the issues associated with that and GOT THE JOB DONE. They spent a little more time to get it right, but the job was completed WITHIN the budgeted quote. When booted up, everything was completed as I requested. It all worked and I had no problems. I give them five (5) stars and highly recommend them. A happy customer

Smart Fix LV 3355 Spring Mountain Rd…read more We had an excellent experience at Smart Fix LV. The service Sergio provided was efficient, reliable, and truly professional. He took great care of us, explained everything clearly, and delivered fast, quality service. We genuinely appreciate the attention and care we received. Because of this experience, we will absolutely be loyal customers. Also great value & customer service support. Thank you, Sergio, and thank you Smart Fix LV!

Helped by Sergio. Was a really helpful and fixed my phone screen very fast for reasonable price…read more Will come back again for any phone repairs.

We had an excellent experience working with Moe. He responded quickly and efficiently, helping us…read morewith all 5 of our store locations as well as our office. He installed the new camera app, fixed multiple cameras, and made sure everything was working properly. He is very professional, patient, and friendly. He took time to answer our questions and explained everything clearly. On top of that, his pricing was very fair for the amount of work completed. We highly recommend his services!

Wife and I work from home and we needed to expand our hard wired locations and improve WiFi signal…read more Joe was on time, did a quick diagnostic, and made recommendations that made sense. Felt like he was looking out for me as a customer and took time to talk through the high level details of what he was doing. Everything works great! Highly recommend.

Excellent Work This…read morewas for my 3 year old grand daughter Right on time Will recommend them

I never write reviews, but this was by far the worst experience I've had with a repair shop. Poor…read morecommunication, deceptive information to avoid compensating me for their mistake, and a serious waste of my time and money. Yelp has a set character count so here is a shortened version of my review: I brought my PC in with a clear issue: apps crashing, and a Windows reinstall that kept failing partway through. Before bringing it in, I spent 8 hours troubleshooting on my own and narrowed it down to two likely causes -- a corrupted Windows install or a bad CPU. I explained all of this on the phone and again in person when I dropped it off, and was told I'd get a diagnosis the same day. That didn't happen. I had to call an hour before closing just to get an update, and was told to wait until the next day. When they finally called, they flip-flopped on the diagnosis multiple times within a few hours -- first confirming a corrupted Windows install, then claiming it was fixed, then reversing again to say it was still corrupted. They quoted me $90 for a data transfer and $110 for a Windows reinstall. Since I had my own install media, I said I only needed the transfer -- and the price for that alone jumped to $180, with the excuse that it was only "discounted" when bundled with their install. I paid it anyway to protect my files. When I picked up the PC, they assured me -- twice, after I directly asked -- that reinstalling Windows myself at home would work fine. It didn't. I hit the exact same crash I'd described to them from day one. When I called back, they admitted they'd never actually tested the CPU, despite me flagging it as a likely cause from the start. When I asked why I'd paid $180 for a data transfer I didn't need, they gave excuses and contradicted themselves -- first offering free CPU installation (which takes minutes and isn't a real concession), then claiming the transfer would've been necessary regardless, which wasn't true since I could have accessed my files for free from the other drive. When I brought the PC back in, I watched the tech Google my exact problem before telling me they'd "seen this before." The CPU warranty process was its own headache: days of unanswered messages, a lie that it had already been shipped when it hadn't, and them dodging my calls entirely. I called twice in ten minutes and got voicemail both times; a friend called the same number seconds later and got through immediately. The one good part of this experience was an employee named Charlie, who was consistently kind and professional, even helping carry my PC from the car. Everyone else I dealt with was dismissive and dishonest. End result: I paid $180 for work I didn't need, got no refund or compensation for their misdiagnosis, wasted well over a week, and felt completely scammed. I won't be returning.