It looked as if my laptop had viruses or had been hacked or.... whatever. (I'm a complete Luddite…read moreso I haven't a clue!) I stopped in to ask if I needed an appointment and was told I was fine for a walk-in that afternoon. I came back with the laptop and was told it could take anywhere from 1-4 hours depending on the severity of the problem. Well, they got it resolved in about an hour, patiently answered a number of my very clueless questions, and charged me the minimum price they'd quoted - and they gave me the senior discount that I'd forgotten to ask about! Not being a techie sort of person, I was really dreading having to deal with this and kind of worried about being made to feel stupid! Well, Tim and Jacky were both quite lovely and I was delighted to see they didn't just have the technical skills but also great customer service skills. All told, a very positive experience.

They repaired my iPad screen that was lifting, quickly and carefully. The work looks clean, the…read morescreen feels solid again, and the whole process was stress-free. I'd definitely recommend their service.

I had a couple small problems with a RED camera (Epic Dragon). One problem with my monitor, another…read morewith a loose battery bracket on the back of the camera. I called up RED customer service and they told me the monitor isn't serviceable, I'd have to buy a new one (for $2800), and I'd have to ship the camera to California to get the camera evaluated and repaired for the bracket. I've done repairs through RED several times before and was guessing it would mean my camera was gone for more than a week, and would probably have been billed between $350-500. I'm local to Brooklyn, so instead I brought the camera to Shocked. My first time going there. They got to me right away, diagnosed the monitor problem for free, and showed me it was a problem not with the monitor, but with the monitor cable. And they told me they'd fix the battery bracket for under $100 and in an hour. An hour later they called me and it was done. A+, would go there again.

I accidentally dropped by Cannon 16-35mm lens and the trim/focus ring snapped off of the glass…read more Upon inspection, the technician was able to fix it immediately. Great service.

Amazing service. No bs. No bait and switch. Fixed my Galaxy same day. Who could ask for more.read more

Great job!!!! Love them!!! They were so quick and timely. It…read morewas such an easy process!

Jude picked up and dropped off my 25 year old Creek 5350SE Amplifier and did a great job…read morealleviating the amp of the crackling on both the input selector and the volume control, which is typical of this amp after a few years. He came and tested the input impedence of my speakers and made sure the cabling back to my speakers was working and waited until we could confirm everything was working as close to spec as possible. Now I can just listen to the music!

Jude did a fantastic job on my NAD amplifier. He picked up, dropped it off, and even helped me set…read moreit up with my stereo. Very fair pricing also. Highly recommended - Jude is an absolute pro.

I contacted Bit Repair for keyboard cleaning - for $50 they removed every key and deep cleaned the…read moreentire keyboard. Shipping the keyboard to them, and overall communication, was a smooth, excellent process. 10/10 I would recommend this shop.

Went to Bit Repair to fix the broken back glass ($90) and back-facing camera ($100) for my iPhone…read more12 Pro Max. Be patient as they're pretty busy. But they're communicative about price and the wait time (I waited 3 hrs). 10/10!

TLDR: High Quality Service…read moreFast Turnaround (within the HOUR!!) No Games High Quality (non-OEM) Parts - you'd pay a TON more and wait a few days at the Apple Store to get this fixed. Flawless Repair, Great workmanship. The Backstory: Welp.. it finally happened.. after more than a decade of using several generations of iPhones, my current iPhone 15 Pro Max (ensconced in a usually VERY protective double-layered hard rubber case) managed to find its way to a hard tile floor quite energetically, causing the front screen to crack and spiderweb. Argh! All this after a zillion other falls, I suppose the stress finally caught up to that GorillaGlass. I searched high and low via Yelp, and Fix and Go NY seemed to always bubble up to the top of the list in terms of good feedback. So, I texted these guys, and they gave me a solid quote within 3 minutes of my initial inquiry. I asked a few more questions that they answered over the following hour, and before ya know it, I was on the subway over to their store to drop my phone off. While I was there, I also decided to have them replace the original battery with a new one, as my original just wanted to quickly drain. Lastly, for an extra ten bucks, they put on a protective glass screen over my new OLED screen. They expertly applied that protective screen with NO bubbles. Not easy for the mortal man! I was back up and running within the time window promised.. I had errands to run, so I came back about 2 hours later and my phone was all set for pickup. Zero delay. Courteous attentive honest service. Epilogue: I am pretty picky, but I did not notice any degradation in display quality whatsoever. Great workmanship on the repair. The new battery holds its charge way longer than my 2yo original battery. The only thing to be aware of is that the iPhone's hardware configuration status under Settings -Battery will gently report that you have non OEM parts in your iPhone. Not a big deal to me, except maybe at trade-in time, but what can ya do.. I need my phone! lol. All said, my iPhone now works better (longer lasting battery and scratch free display) than it did a week ago even before its nasty fall. PRO TIP: Be aware they do tack on an extra 3% surcharge to your quote if you are using a credit card, but I get that. No problem. PRO TIP 2: If you have an iPhone 17 Pro, they warn that you should get AppleCare if you still can, as the iPhone 17 screens are PRICEY and shatter easily compared to my "old" iPhone15 Pro Max.

Super attention on your needs. You feel like a person, not a…read morenumber. They go the extra mile to make you feel safe about the fix on your device. Not a mere flat quote, but a actual proposal.

Jeovanny was a life saver. My PC died out of the blue and he was able to resolve all issues,…read morerecover all my data. He had great recommendations on what new stuff to get for my PC. Pretty much resolved all issues! He spent a few days to fix the issue as it was a big problem to resolve. He was very attentive at all times. I cannot recommend him more to get your PC issues resolved. Not to mention all at a very reasonable price. Highly suggest going to him if you have any tech issues!

I have been waiting since July to have my device fixed by Jeovanny. DO NOT GO HERE. He does not…read morerespond to calls or emails. When you go to the physical location he is not there. My device is either gone, stolen or sitting in the back room. Complete waste of my time. Filing a complaint with the city as this is not how you run a business.

I brought in my 13" Green Translucent Zenith TV to get repaired after buying a unit that would not…read morepower on from a private seller, and Hi Tech assured me that it could be fixed. The owner and the gentleman up front were very knowledgeable and assured me while walking through my every concern. They charged a reasonable price to have my set fixed, and its been working great! I would highly recommend this shop to anyone who is concerned with keeping their retro technology alive today in good health and working as it should!

I love using analog recording equipment. And had this Tascam 4 track recorder for sometime. Was…read moreworking fine until recently the play button wouldn't release. So I took back cover off and noticed the play belt slipped off the cam. This Tascam Porta 2 was serviced few years back by licensed Tascam company. Inside was clean as a whistle. So now I had no time to repair belt. Looked for repair shop and this store came up. Took unit to store and filled out on work order: Play belt slipped off cam. (See pic) Simple repair you think? Well let me tell you this place will pad the bill as high as possible. With frivolous work charges. When I went to pick up unit. I got a bill for $185 for 1 play belt. Ohh they charged me for Replaced Belts, Rebuilt Motor which was a lie etc. There was nothing wrong with anything except the play belt. On top of that they never called me to say this work needs to be done. Or provide any photos to show what they did. That's what I mean by padding the bill. So I show up to pick up unit and bring my own Tascam OEM power supply, that was original to unit. Plug it in and all is ok. Just wanted to pay and leave. There is one thing I learned in life. Never argue with a fool. Because that makes two fools. So low and behold I take unit to my job and less than an hour later the Tascam unit fails. All this work that was supposed done and it breaks done before I even get it home. Yea right! So now I take it back. And it takes another day. Funny thing is the guy working the counter is like. Hey bring that Tascam oem power supply back and he will trade it for a $3 Chinese power supply. I was born at nite. But it wasn't last nite. What a moron bad enough he is ripping me off for unapproved work. Now he wants me to trade a $30 Tascam oem power supply for a $3 one. What an idiot. Check it out if you enter this store. Enter at your own risk. And be specific about any repairs with the caveat if work goes beyond scope of original quote. That you need to approve it. And ask for proof like photos etc. And as of July 4 th after only using tape deck for two hours. Tape deck failed with same error as when taken into this shop for repair. Useless idiots who have no clue what they are doing.

Michael was really wonderful. Our samsung plasma TV stopped turning on. He came to our apartment…read moreto take a look and when he couldn't fix it on-site, he took it back to his shop to fix it, and then returned it to us. There was no charge to come out and look at the TV - there was a charge to take the TV back to his shop, but he applied that charge to the final cost of the repair. And the total cost of the repair was significantly less than replacing the TV. He was an incredibly good sport about the difficulty of finding parking in our area, and the fact that we failed to actually connect the first time he tried to return the TV. I recommend him highly, and would use him again in a second if the need ever arose. (hopefully not!)

I think we all get very nervous if we have to repair anything because all of us had not a very good…read moreexperience one time or another. But after dealing with Michael, you get to know a true professional with honesty .

After my move I noticed my old turntable not working properly. Repairing a 30+ year old vintage…read morewas not my forte so I looked to Yelp! for some repair options. I spoke to Jerry over Yelp's messaging system and within a few days, his suggestions ultimately fixed my issue. Apparently, during the move, the speed and size sensors were forced out of alignment, and once I realigned them the turntable was restored back to its former glory. Thanks so much Jerry!!

Brought my EVH5150 III 50w guitar amp to Jerry for a tube replacement and biasing, and he got it…read moredone with an extremely fast turnaround at a great rate. Communication through Yelp messaging was clear and regular, and he even did a bit of extra research to make sure he got the bias setting right. The amp sounds great, and I'll definitely be back the next time I need this work done.