I want to give a "0" rating but it's not allowed. These people rarely called me back!!! It took FIVE MONTHS to get my purchased carpet installed. I communicated with nearly 100 phone calls and messages. Then after the installation, I found a couple of places where the carpet was crunchy and several stairs were not wrapped tightly. I have now been calling them for 3 months to get them to call back and set up a time to make the simple repairs. Once I took off work just to show up at their office to get some answers. No apologies, no help. They continually made promises that someone would get back to me. Todd continually blew me off, and Raymond has no control over his workers. He also made promises like he was on my side and he was going to "get after the workers". Ryan, the carpet installer also made promises to come on certain days but he never showed up. Three times I set up specific dates with him, but each time he either cancelled a half hour AFTER the appointment, or just never showed up at all. I cannot tell you how irate this company makes me feel. And I haven't even told you the story about how this was the SECOND time they had to install the same carpet. Getting the first installation was an even worse nightmare. But because of the warranty, I was forced to continue with this company to install the replacement carpet. Uugh... read more