I have been going to this franchise for over 10 years. Today they put the wrong oil in my Mercedes…read more350 ML but assured me it was OK. They did not check my air pressure. They did not reset my maintenance warning in my vehicle. I will not go back to these guys again. Terrible service, terrible attitude, and a piss poor way of treating a regular customer.

Avoid taking your automobile here, patch up work will be done with out your knowledge. Got oil…read morechanged at this location. In apirl 2023. They installed a "piggy back" drain plug with out my knowledge, and cross threaded the pulg so when i went to get my oil changed again at a different shop they realized the threads came out when they pulled the plug out. I reached out and filed a claim, they said it wasn't them. And took no responsibility. Now I have to replace my oil pan at least $500, something Valvoline doesn't do. The employees that did the job nonlonger work there and no responsibility was taken by the company. Extremely disappointed, and will make sure that family and friends avoid these shops.

I had to get my oil changed so I took my car to the Jiffy Lube on Broadway. I have had excellent…read moreservice everytime I go here, and this experience was no different. I try to go first thing in the morning so there is never a wait for my car to get worked on. The waiting room is clean and comfortable enough to wait for a while, while my car was getting it's oil changed. I feel that the service providers are all friendly and polite. I appreciate that they let me know if my car needs other services such as new wind shield wipers, fluids, filters, etc. But I never feel pressured to purchase these items from them (though I usually end up doing that so it gets done). And the cherry on top of my service visit is that they vacuum out my car which always makes it feel 10x cleaner when I get back in.

guys there super friendly and supportlive. not push at all with sales. I bought an incorrect…read moreprepaid and they did everything they could do adjust for me and honor what I already paid for even though it was wrong. they were quick, nice and helpful- what more could you need out of an oil change

Truly awful experience. Earlier we had had our break lights and blinker lights replaced. It didn't…read morework. We took it to a garage and they found out the bulbs were not replaced. In fact the dirt on the car looked like they'd been there but didn't replace them. Today I needed an oil change. Told them what happened and gave them the benefit of the doubt-- maybe they either got sidetracked. I said make us some allowance and we'd be good. Kid was good about it. Then the "manager" or whatever he is came out and said we'd have to go online and fill out a whole thing about an incident. We got to them just before they'd started. So we left. Went down the street to jiffy lube. Went well. All they had to do is give us a discount. Throw us a bone. Certainly he has THAT little bit of authority. Everyone fouls up. It's how you react that matters. I will NEVER go back. I almost never write yelps. Run away from this place! And, I'd wager, from ANY Valvoline.

Took my car in to have them check out a possible oil leak. They checked out my car and shared with…read moreme that the filter and oil plug were not leaking and that possibly it was leaking from the seals on the engine. All the employees were kind and professional. Plus, there was no charge for the inspection.

"Great experience at Big O Tires on Broadway! I spoke with Alex over the phone about my daughter's…read morebrakes, and he went above and beyond to help when she arrived. He was honest, professional, and resolved the issue quickly. It's rare to find such trustworthy service. We will definitely be back. Thanks again, Alex!" LB

I drive a temperamental 2006 Nissan xterra and these guys have helped me out so much. I appreciate…read morethem so much and they're always so patient. Great honest people, my parents trust them and the work they do. Being a girl out of state and having car issues is a pain in the BUTT but big o tires on broadway takes good care of me haha!

Dowdys is a place that does not honor business agreements. One was struck where they would keep a…read morecar because it could not be paid for. They agreed to this. Then, they sent a bill that was not a part of the agreement. All that was asked for was the license plates be sent to the owner. Dowdys said that this was just too much for them to do. I will not be doing business with them. And I suggest that others not do business with them also. B.usinesses should honor an agreement that was struck. Not pussy foot around for weeks without a word. Just be leary about doing business with Dowdys.

I highly recommend Dowdy's auto repair. They are absolutely wonderful. Communication is superb and…read morethey are fair and honest. Customer service is outstanding!! We always always go back to them.

Was traveling across the country after picking up my vehicle in a repair shop in another state. I…read morenoticed some electrical issues while driving and thought it was a bad battery or alternator. Had mike and his tech look at it when I stopped in Boise real quick in the morning to get a diagnosis. After running some diagnostics they luckily just found it was a bad ground connection! Mike and his tech were super friendly and helpful. Honest shop and work. If your local definitely stop by this place!

My daughter had the Worst experience she took her 2013 Hyundai Sonata on 08/26/23 for a New…read moreRadiator total Cost $784.14 we left it for 2 days for a total inspection and Repair. We picked up on the second day brought home and it was leaking Coolant so we drove it back to get looked at the mechanic said it's just water it took my husband to tell him look again he tightened it and said you should be fine. Here we are 11/28/23 it's leaking again Brandon the Manager says " We are not perfect sometimes we have faulty parts it never was a faulty part it was " Negligence" our Family Trusted Bruneel point S to do the labor correctly. He shrugged his shoulders and says you don't have to come back you can go somewhere else!! He doesn't want to take ownership of a mistake that was done 2 times. Also went in to say "Many customers come back with things like this! I really wish he would of said from the get go we aren't "Very good at what we do" choose somewhere else! I pray to God nobody has to go through what my family has experienced.

These guys were really communicative and did a good job on the services we agreed to have done…read more They did take a long time to diagnose one particular problem and when they attempted to fix it and it didn't work, they didn't charge us for that repair. I really appreciated their communication, not recommending things that didn't need to be done, and for taking good care of my daughter's car who is there in college.

From the owner: Welcome to Downtown Boise’s automotive repair shop! Dowdy's Automotive is a local family-owned…read morebusiness serving the Treasure Valley area since 1984. The mission of Dowdy's Automotive is to uphold an establishment founded on trust. We offer an array of services like engine and transmission services, factory maintenance, brake work, heating and cooling system services, and so much more! We feel every customer should receive respect, honesty, and fair pricing. Customer satisfaction is our priority, and we strive to earn lifelong trust through personalized service and an honest work ethic. For auto repair service you can trust, stop in or give us a call today, we look forward to getting you back on the road!

The absolutely best small business care service. They don't treat customers like numbers, but as if…read morethey truly care about the vehicle and the safety of the owner. They don't push services. Stopped by yesterday and found they're no longer in business, but the mass car dealer bought them out. Sad day for our community.

So incredibly sad that this shop is closed now, they were the absolute best in the community…read more Always fair and professional, never upcharged and always had the car and owner's best interest. Sad to see you guys go!

This place is amazing, I've been coming here since they opened and have been treated with the…read moreupmost respect and kindness. I'm a widow so it's hard for me to trust people when getting repairs done. They explained everything to me and did not push anything on me that wasn't necessary. They always take such good care of me and I will always bring my car to them. Great job guys, you all are amazing and wonderful. Great business.

Update: Came for the second time today. I was able to drive right into a bay and immediately have…read moremy car serviced. Prior to that, as I pulled in to the driveway, a gentleman literally ran out to greet me and give me a menu. I had an oil change, transmission service, engine filter replacement, and cabin filter replacement. I could have done the filters myself, but it is snowing today and, what the heck, these are great guys! Emmett, Leo, and crew took excellent care of me. Service and professionalism is top notch. I'll definitely be back!

My husband and I are so grateful for this location and their crew. We were having problems with our…read moreDiesel Truck on our way from the West Coast to the East Coast. It was a weekend and I was trying to desperately get back to my family and Tim and Austin made it POSSIBLE on a SUNDAY! The crew worked so well with us and our tight schedule, they definitely helped to put our minds at ease. They went above and beyond at an astonishingly fast record and was very helpful to keep us informed throughout the process. I will always recommend this location to others.

Service went well came in for a quick oil change and they got the job done in a timely manner.read more