Another great experience! I had a check engine light come on regarding MAP sensor and the fuel…read moremixture being unbalanced. Vaelton got my car back up and running with great customer service he showed me the origin of my problem and fixed it all same day! Installed new air injection pump and the check engine light is gone. Thank you again for another job well done.

My husband brought my 2019 Subaru Forester Sport in on Monday to have the tires switched. What…read moreshould have been a routine service turned into an extremely disappointing and costly experience. When the work was completed, we were initially told that two lug nut studs had cross threaded. After inspecting the vehicle ourselves, it became clear that every lug stud had been cross threaded. Rather than taking responsibility for the damage that occurred during the service, the staff repeatedly insisted that they were not at fault. Ironically, throughout every conversation, they continually emphasized that Subaru lug studs are well known for being easy to cross thread. If they are aware of this common issue, then they should also be aware of the proper procedures required to prevent it. Lug nuts should be started by hand for several turns before any tools are used, and the final torque specification for this vehicle is 89 ft-lbs. These precautions exist for a reason. Failing to follow them can easily result in damaged studs. I first spoke with David, who repeatedly gave the same explanation without addressing any of my concerns. I then spoke with Micah in person and requested to review the security footage so I could see how my vehicle had been handled. Instead of taking my request seriously, he chuckled , answered the phone to help another customer, then returned and asked if I wanted to schedule an appointment to have the damage repaired. I found that response incredibly dismissive and unprofessional. To make matters worse, I was quoted approximately $90 per stud to repair damage that occurred while my vehicle was in their care, bringing the estimated repair cost to nearly $1,800 for every lug nut stud . Fortunately, I have the knowledge and ability to replace the studs myself, so I am only spending around $100 on parts. Most customers would not be in that position and would be forced to pay an enormous repair bill for something they did not cause. I have documented everything, including photographs of the damaged studs and records of my conversations with the staff. What is most upsetting is not simply that the damage occurred, mistakes can happen in any business. What is unacceptable is the complete refusal to acknowledge the possibility that it happened during their service, the dismissive treatment I received when I asked reasonable questions, and the expectation that I should pay to correct the damage. I have never experienced such poor customer service. A reputable business stands behind its work, accepts responsibility when mistakes are made, and works toward a fair resolution. Instead, I was met with denial, repeated excuses, and a complete lack of accountability. Because of this experience, I cannot recommend this shop to anyone, especially Subaru owners. I will be sharing my experience anywhere I can in the hope that other customers do not find themselves facing the same unnecessary expense and frustration.

Dan is an honest mechanic who stands behind his work. Support Star Tire & Automotive!read more

I really wanted to like this place. I think it has been in Star a long time and is generally well…read morereviewed. Unfortunately, my experience was disappointing. Found a nail in my wife's driver side rear tire this morning around 9, a slow leak at 26 psi for a 32 psi tire. Called around and found a few places that could do the repair today. Two were in Star, and one of them wouldn't be able to repair the tire until 3 or 4 pm. The guy at Star Tire said I could bring the car over right away and they could take care of me. We dropped the car before 10 am. The gentleman said the car should be ready around 11:30 am. That was fine with us, as we had the other car. We were told that we would be called when the car was ready. We had not received a call by 2 pm and we were out doing an errand so we dropped by. The same gentleman told me that they had tried two prior repairs of the tire, but leaking persisted. They were on their third try. I've never had a flat take three attempts to repair. We were told the car would be ready shortly. We decided to wait in the car. The repair was completed within about 10 minutes, we paid, and were preparing to leave. Dan, who I believe is the owner, told us to check and make sure that the key was in the car. It wasn't. Went back in and had to wait another 5 minutes because they didn't know where the key was. It was eventually found and we were on our way. 3 hours after we were told the car would be ready. I appreciate that they were able to take care of my car today. Everyone is nice here, and they seem to do a good business. As I said, they are well reviewed. We just moved to Star in June and I am looking for an auto shop to take care of the maintenance and repair of both our vehicles. Unfortunately, after this experience with ST&A, I'll be looking elsewhere.

Went off roading in my Bronco and got a slow leak in right front tire. Spoke with Sidney on the…read morephone, who said to bring it in (no appt), should take no more than 20 minute. She was absolutely correct. They did a great job, speedy and polite. The REFUSED payment. Even refused a $20 tip. What a fantastic experience!

This location is the best of the Big Os in the Treasure Valley! The staff are awesome, friendly and…read moreprofessional. They know what they're doing and they communicate clearly about what work is required and how long it will take. Also, they are the only location that has nitrogen gas for your tires.

Associate Ryan and his manager Ryan saved our vacation. We got a nail in a rental car within 24…read morehours of picking it up on a holiday weekend and these guys worked with us quickly and efficiently to find a resolution and get us back on the road. I cannot recommend them enough. These guys are amazing!

Above and beyond service from all the staff at Les Schwab Eagle. I got a new set of tires for my…read moredaughter a week before she left for college. I went in early, picked out the tires and set an appointment. Very fast turnaround. Two days later, we learned her transmission was failing. So we acted quickly and found a good used car. Darrin at Les Schwab was great and swapped the tires on the new car--for no cost. Hooray!

You know that uncomfortable feeling when you're about to begin a lengthy drive and your dashboard…read morelights up with an issue? You know, the one where it seems the red light is even redder than usual? I had it, was concerned, and stopped by Superior Tire to get a diagnosis instead of taking a chance. So glad that I did, as the customer service that I received from Brad and Tino was both knowledgeable and outstanding. Tino was able to find a nail that was causing a slow leak, and was able to remove it. He identified the leak's level using a modern tech tool that displayed the amount of air I would lose within my drive. A good guy with a great personality, Tino got it fixed within thirty minutes, and I was able to get on the road much quicker than expected and have a productive day. Pleasant staff, lot of bins, and open on Sunday, thankful for Superior Tires' help and quality of service.

I dropped in to get a tire fixed -- a screw was going through the tread. The repair was completed…read moreon schedule (about a half hour) and on budget. The staff was pleasant.

Been a long time customer, so i came in to order some tires the other day and was treated with…read morenothing but disrespect. Wanted to go up a size from a 35x12.50r20 to a 37x13.50r20 and Kept getting deer in the headlight looks and kept making insinuations that I'm am not knowledgeable of my own truck and what wheel/tires it can fit. I will not be bringing my truck here anymore, the new owner is an asshole. Thanks for the free sticker though.

These guys did an amazing job on installing a 3.5" Rough Country Lift kit on my truck. Also…read morere-torqued it after 500 miles for free. Harrison did a great job on the install. All the guys who work there are very knowledgeable and super friendly and engaging. They moved from their old location to right across the street from my neighborhood. I'm glad they did. They are now my go to tire shop.

Everything customer service is awesome. Everyone that works there did awesome job thank you very…read moreHappy customer

I went to get a tire repair. Learned a lot about how that is done now a days....not happy with the…read morereasoning. My review is based on the fellow (who was training a new guy) and his attitude with me. He was arrogant...like I had new clue, I am a retired mechanic...and condescending. It was clear to me that he just wanted to get $$ out of me. I will not go to this store again. My sons have worked at America's Tire. I have run this stores tires, only, for decades. I am so disappointed in the entire interaction.

2018 Lexus GX460 3" Lift , New Tires & Rims…read more I just has a full kit put in my 2018 Lexus GX460. This was the first time I've done a full kit on anything and also my first experience with Rogers. I was so impressed with the level of attention I received from Chris. He took the time to walk me through the entire process and helped me order what I needed. Their service and pricing is very competitive. Far superior to some of the larger local tire shops. I will for sure bring all my future business back here.

BEWARE!! Scammers they, came in for alignment they racked up the total to 2,057$ said they can't do…read morealignment I need new tie rods and suspension parts, took it to a another shop they said my suspension is fine and tie rods are good and did the alignment no problem! They'll try to sell you crap you don't need these guys are scammers