1. Phil Lewis Repairs

0

Boise, ID

Phil Lewis Repairs

5.0 (7 reviews)
Closed • 9:00 am - 5:00 pm

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Services - Phil Lewis Repairs

Engine customization

Auto exhaust customization

Phil Lewis Repairs Photos

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Safelite

Safelite

(26 reviews)

Requested a quote for the full replacement of the windshield on my vehicle and price seemed…read moreacceptable, when I went to schedule there was an added $40 fee for "disposal" of the windshield. When asked if it could be removed (I was willing to dispose of it) customer service on the website refused, acting as if it was some sort of environmental threat to leave the windshield in my possession, its just glass. If the fee is mandatory it needs to be included in the quote for service.

If I could leave 0 stars, I would but I'm forced to leave one…read more My rearview mirror fell out of the windshield while I was driving, which is obviously a huge safety hazard. This happened on Saturday, and I was told the warranty department was closed until Monday. That meant I had to go two days without being able to safely drive my car. When I called on Monday, the representative explained that the warranty is "lifetime" as long as you own the car and that it covers things like rain damage, faulty glass, and installation errors, etc. Based on that conversation, it sounded like the issue would likely be covered. However, they couldn't send someone out until Tuesday leaving me without my car for four days. When the technicians finally came out on Tuesday, they took photos and said their manager would review everything and call me back. I was still left with a vehicle I couldn't safely drive. A few hours later the manager called and claimed the issue was caused by "external damage," even though no external damage occurred. As a mom with kids who need to get to school and activities, being left without a safe vehicle for days was extremely stressful and inconvenient. I used to highly recommend Safelite to my friends and family, but after this experience I absolutely will not be doing that anymore. Being left without a drivable vehicle for days and then having a legitimate issue dismissed like this is extremely frustrating. Extremely disappointed with how this situation was handled.

Phil Lewis Repairs - autocustomization - Updated October 2026

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