Worst customer service I have seen! Employees were not educated on the products, short staff, and…read morethey had no clue what they were doing. I saw customers literally waiting 30 mins to get serviced while the associates had a casual conversation like they were in the break room. Do yourself a favor and avoid this location.

Friendly customer service representatives. I received the white glove treatment from start to…read morefinish. I highly recommend this location.

My dude over here was super helpful and was doing his best to save me money. He was willing to do a…read morecustom print job, but he let me know that the self-service would save me a few bucks. For that alone, I would return here. The only ding is for the terrible roadwork around this building. I had to take a lap around the block to get to it.

Thank you Gloria for all your help! She helped me resize my flyers, recommended types of paper, and…read moreheld my hand through the process as a new costumer! She also suggested I create an account so I don't have to reshare files whenever I want to print more flyers for my tutoring business! I really appreciate the kind and informative service!

We have been trying to get our church copier repaired since February of this year. It is now July…read moreand we yet have been able to use our copier. In spite of repeated phone calls and letter, nothing has happened. They have received our money ( $1200 plus) for the repairs but it is still inoperable. We are a small congregation and $1200 is a lot of money to us even though it might mean peanuts to this company. I would not advise anyone or any small congregation or small business to use this company as they are NOT trustworthy and reliable.

Total office equipment has been servicing my restaurant for over 10 years with prompt and excellent…read moreservice. I would highly recommend this company, they offer lower prices and same day service.

Rubber bands! Yes…read morethey had them. Big ones,little ones. Large packs small pack. So they get 5 Stars for having a selection of a simple item I needed for an important project.

While the employees are nice people, the customer service was absolutely terrible. Don't recommend…read moregoing to this location unless you want to spend hours of your life that you can't get back.

I was looking for replacement base and wheels for a styling stool. Ricco went above and beyond to…read moreget me fixed up. Jennifer was very pleasant also!

I really need an office chair and found their ad online. They had exactly what I wanted, yay! The…read morewebsite said the store was open until 2:00 on Saturdays and the ad mentioned it as well. Drove 30 minutes and arrived at 1:05. They were closed. Hmmm. Maybe they're working on eastern time.

We all know Staples is an office supply chain, but my latest venture into this place tells me that…read morethey are looking to diversify their offerings, and the focus on office supplies is getting murky. Upon pulling up to this location, you see a large banner on the side of the building touting a collaboration between Staples and the defunct Party City. This is a partnership that brings in balloons, helium and other event items. This could be a smart move by Staples to integrate special event items. "Oh, Debbie from Accounting is celebrating her 10 year anniversary with the company?" You can pick up a balloon bouquet and streamers while you're picking up some toner. It's not a bad pivot, it's just that first and foremost, I think the selection in their office supplies is narrowed to make room for stuff like this and some ginormous bargain bins I'll go into momentarily. Problem is I think Staples prices are steep, and it's not like you are getting exceptional service or an immaculate atmosphere to make up for it. I only find myself at Staples as a last resort. On this occasion, I had come for some packing supplies. I begrudgingly paid the ridiculously high prices because I needed the supplies, but time and time again, I find Staples is not synonymous with value, or the breadth of selection I would expect in 2026. While I was making my way from the furthest reaches of the store (which is where they keep the shipping supplies) to checkout, I was temporarily distracted by some curiously large bins that held some of the most random things. Things you would not expect to find at a Staples. Things like nose strips, multipacks of paprika (yes, the spice), romance novels...basically junk. This stuff gets put out once a week and each successive day, the price of the items in the bins gets reduced. It's like troughs of crud. I'd much rather them focus on bringing in the best assortment of office supplies instead of diverting to bargain basement tactics. Instead, I'd like to see more selection of office supplies at better prices. It's really that simple.

Staples Store # 1251 16817 Coit Road…read moreDallas, Texas 75248 Subject: Incorrect TSA Procedures and Horribly Rude Employee, "Laura" Date: March 18, 2026 Time: 10:40 AM Staples Employee: Laura · Arrived at store in time for our 10:40 appointment to complete TSA PreCheck process for my wife, Carol Alman. · The bulk of the TSA PreCheck information had already been submitted online utilizing CLEAR Application ID M4BW-45CP and she already has a passport. · Laura was already helping someone else, who we found out had a 10:50 appointment, so the had in fact jumped ahead of us. · Laura rudely told us to, "Sit over there!", apparently away for the CLEAR kiosk, which we did. · When she was finished with previous client, Laura told us that we had missed our appointment, even though we had arrived on time, no one else was waiting and not even bothering to look at appointment schedule. · Website clearly states" Walkins Welcome". · Once she did look at the appointment list and without even bothering to pull up our partially completed online application, she stated that my wife had to have her birth certificate, her previous marriage license (husband died ~28 years ago), and her current marriage license, even though we have been married for nearly 26 years and have resided in the same house since 2003. · THE ABOVE IS A CLEAR AND INCORRECT REGULATIONS ERROR, AS THIS INFO IS GATHERED WHEN APPLYING FOR A US PASSPORT, WHICH SHE ALREADY HAS! · I, admittedly, was getting upset with Laura, as we had driven 0ver 40 miles, had arrived at the correct appointment time, and she was CLEARLY mistaken in her statements to us as to the required documents needed. · I asked Laura to please pull up my wife's application on CLEAR and, if more paperwork is required, we will correct and come back. · All correct paperwork was brought to Staples and previously submitted online via CLEAR. See below: * After Laura stalked off and made us wait an additional five minutes, "In case her next scheduled applicant arrives", which they didn't, she grudgingly escorted my wife to the CLEAR kiosk. * Upon walking to the kiosk I was met with a disturbing attitude from Laura. She was very dismissive and rude. While wearing a mask and speaking in a low voice I had to ask her to repeat herself several times. I mentioned I was hard of hearing, and after recently having cataract surgery the fine print was hard to read. This obviously annoyed her and I was made to feel stupid for my requests . She was adamant that I needed to show proof of a prior marriage name change, as well as a birth certificate to show my name at birth. The website did not say these documents were required so I came prepared to show my passport and ID as required. She was very defiant and rude throughout the whole process. I worked in retail management for over 40 years, I understand how hard it is to work with the public. Which is why I try to conduct myself in a calm and respectful manner. This employee, Laura, needs a refresher course on such. When the process was finished, I apologized for the above confusion. Her response was terse, and hateful replying that there was no confusion, implying that we were the problem. I hope this complaint does not go on deaf ears. This was seriously the worst customer service experience I've ever had. Now, I don't anticipate any corrective action will be administered to this said employee, as Laura has complaints online going back well over a year on Google and YELP. My concern and main complaint is twofold: * How many people has she sent packing with incorrect info that came to Staples in good faith needing a passport and/or TSA PreCheck? * How many people has she sent packing never to give Staples another thought and taking their business elsewhere, i.e., Amazon, Walmart, or Best Buy? It's no wonder that Staples (under the ownership of Sycamore partners) is failing as a company.

It's easy to see why OfficeMax is closing stores. The lighting is horrible and the layout of the…read morestore is confusing. The service was also horrible. I waited in line for 10-15 mins before one of the employees called another employee over to check me out. The employee who ended up ringing my items up was 15-20 feet away talking to another employee at the printing center. He clearly saw me but didn't want to assist me until he was eventually forced.

For top of the line office furniture this is the place to go. Not only are they the largest HON…read moredealer in Texas, they can offer you just about anything from your office stationary and stamps to your office furniture needs. They have a huge catalog that is updated yearly to offer anything and everything for your office and break room as well as small items that are needed in offices that most don't think about; coffee filters, soap, kleenex, ect. Literally ANYTHING you need for an office they have it. They also offer quick delivery on all items as well install for office furniture. A women named Shae that works the front desk and answers the phone is extremely knowledgable and helpful. They also have a small section of furniture this is for cash and carry only, otherwise all items must be ordered. I would highly recommend buying from them if you are looking to set up an office.

My company was looking for cubicles and went to Plano office supply, Tom was very helpful and gave…read moreme good info. I went up the next couple of days because I was in the area and was inquiring about used furniture, the lady up front said she didn't have time to take me over to the showroom (two doors over) because the public is not welcome? Needless to say not sure what other job she was working on other than selling their furniture? Rest assured my company's cubicle and new office furniture purchase will be elsewhere.

CREDIT CARD FRAUD ALERT. This company , through Pen Mountain, ripped me off for $35.35. I ordered…read moreshades of blue Prism colored pencils and they charged my credit card and after contacting them 3 times -- Penmountain.com and CG@GRAYENTERPRISE.COM they would not send me my pencils.