The last 2 times I have been there Laura has help me and I was treated with much respect and courtesy. Today Mario was so patient and kind even though I could not figure out how to do a return on Amazon on my iphone. He waited and waited for me to figure it out and I finally gave him my phone and he took it and quickly showed me how to complete the return. What a gracious man who is an asset to Staples. read more

We all know Staples is an office supply chain, but my latest venture into this place tells me that they are looking to diversify their offerings, and the focus on office supplies is getting murky. Upon pulling up to this location, you see a large banner on the side of the building touting a collaboration between Staples and the defunct Party City. This is a partnership that brings in balloons, helium and other event items. This could be a smart move by Staples to integrate special event items. "Oh, Debbie from Accounting is celebrating her 10 year anniversary with the company?" You can pick up a balloon bouquet and streamers while you're picking up some toner. It's not a bad pivot, it's just that first and foremost, I think the selection in their office supplies is narrowed to make room for stuff like this and some ginormous bargain bins I'll go into momentarily. Problem is I think Staples prices are steep, and it's not like you are getting exceptional service or an immaculate atmosphere to make up for it. I only find myself at Staples as a last resort. On this occasion, I had come for some packing supplies. I begrudgingly paid the ridiculously high prices because I needed the supplies, but time and time again, I find Staples is not synonymous with value, or the breadth of selection I would expect in 2026. While I was making my way from the furthest reaches of the store (which is where they keep the shipping supplies) to checkout, I was temporarily distracted by some curiously large bins that held some of the most random things. Things you would not expect to find at a Staples. Things like nose strips, multipacks of paprika (yes, the spice), romance novels...basically junk. This stuff gets put out once a week and each successive day, the price of the items in the bins gets reduced. It's like troughs of crud. I'd much rather them focus on bringing in the best assortment of office supplies instead of diverting to bargain basement tactics. Instead, I'd like to see more selection of office supplies at better prices. It's really that simple. read more

Staples - Nasal strips from the bargain bin - Printing Services Near Me - Dallas, Texas

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Staples Store # 1251 16817 Coit Road Dallas, Texas 75248 Subject: Incorrect TSA Procedures and Horribly Rude Employee, "Laura" Date: March 18, 2026 Time: 10:40 AM Staples Employee: Laura · Arrived at store in time for our 10:40 appointment to complete TSA PreCheck process for my wife, Carol Alman. · The bulk of the TSA PreCheck information had already been submitted online utilizing CLEAR Application ID M4BW-45CP and she already has a passport. · Laura was already helping someone else, who we found out had a 10:50 appointment, so the had in fact jumped ahead of us. · Laura rudely told us to, "Sit over there!", apparently away for the CLEAR kiosk, which we did. · When she was finished with previous client, Laura told us that we had missed our appointment, even though we had arrived on time, no one else was waiting and not even bothering to look at appointment schedule. · Website clearly states" Walkins Welcome". · Once she did look at the appointment list and without even bothering to pull up our partially completed online application, she stated that my wife had to have her birth certificate, her previous marriage license (husband died ~28 years ago), and her current marriage license, even though we have been married for nearly 26 years and have resided in the same house since 2003. · THE ABOVE IS A CLEAR AND INCORRECT REGULATIONS ERROR, AS THIS INFO IS GATHERED WHEN APPLYING FOR A US PASSPORT, WHICH SHE ALREADY HAS! · I, admittedly, was getting upset with Laura, as we had driven 0ver 40 miles, had arrived at the correct appointment time, and she was CLEARLY mistaken in her statements to us as to the required documents needed. · I asked Laura to please pull up my wife's application on CLEAR and, if more paperwork is required, we will correct and come back. · All correct paperwork was brought to Staples and previously submitted online via CLEAR. See below: * After Laura stalked off and made us wait an additional five minutes, "In case her next scheduled applicant arrives", which they didn't, she grudgingly escorted my wife to the CLEAR kiosk. * Upon walking to the kiosk I was met with a disturbing attitude from Laura. She was very dismissive and rude. While wearing a mask and speaking in a low voice I had to ask her to repeat herself several times. I mentioned I was hard of hearing, and after recently having cataract surgery the fine print was hard to read. This obviously annoyed her and I was made to feel stupid for my requests . She was adamant that I needed to show proof of a prior marriage name change, as well as a birth certificate to show my name at birth. The website did not say these documents were required so I came prepared to show my passport and ID as required. She was very defiant and rude throughout the whole process. I worked in retail management for over 40 years, I understand how hard it is to work with the public. Which is why I try to conduct myself in a calm and respectful manner. This employee, Laura, needs a refresher course on such. When the process was finished, I apologized for the above confusion. Her response was terse, and hateful replying that there was no confusion, implying that we were the problem. I hope this complaint does not go on deaf ears. This was seriously the worst customer service experience I've ever had. Now, I don't anticipate any corrective action will be administered to this said employee, as Laura has complaints online going back well over a year on Google and YELP. My concern and main complaint is twofold: * How many people has she sent packing with incorrect info that came to Staples in good faith needing a passport and/or TSA PreCheck? * How many people has she sent packing never to give Staples another thought and taking their business elsewhere, i.e., Amazon, Walmart, or Best Buy? It's no wonder that Staples (under the ownership of Sycamore partners) is failing as a company. read more

Formal Complaint: Discriminatory Treatment and Procedural Mishandling of TSA PreCheck Appointment I am writing to formally report a highly unprofessional experience at your Coit Rd. branch regarding my TSA PreCheck appointment on 4/15/2026. The service I received was characterized by poor communication, procedural irregularities, and what appeared to be discriminatory treatment. Key Issues: * Lack of Communication: My initial appointment was canceled due to a system outage without any prior notification, despite TSA confirming that Staples is responsible for client alerts. * Unprofessional Conduct: Upon arrival for my rescheduled appointment, I was ignored by staff at the service desk for several minutes. Once acknowledged, I was directed to an unstaffed station. * Mishandling of Sensitive Documents: The employee processing my application took my passport, driver's license, and debit card and walked away to a different part of the store. When I was asked to sit away from the desk, my personal documents and financial information were kept out of my sight for an extended period without explanation. * Biased Treatment: I found the employee's line of questioning regarding my place of birth to be inappropriate and exclusionary. Furthermore, the lack of transparency regarding the "flag" on my passport--despite it being my personal legal information--created an environment of suspicion rather than professional assistance. Because of this experience, I have closed my Staples business account and transitioned my company's needs to a competitor. I am sharing this feedback to ensure that management addresses the lack of customer service standards and ensures all applicants are treated with equal respect regardless of their background. read more

I have not been happy with a printer I bought a few months ago and came in to Staples looking to upgrade my printer situation without also over killing it with my upgrade. While I liked the way they displayed their printers and features, I was a bit disappointed that no one ever asked if I needed assistance, throughout the 10 minutes or so I spent in the printer aisles. I felt like it was pretty much self-service. Review #2033 read more

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From the person at the front desk to the person unable to help me, I can't remember the last time I felt more unwelcome in a retail storefront. I would like to congratulate staples on pushing me towards just doing business with Amazon, which I am trying to do less of. Not to mention that the prices are about the same as what one would find on Amazon so there's not much value add here. When I actually drive to your store and walk in and try to buy something I shouldn't be met with grumpy people who have no time or interest in assisting with simple questions. Bravo. read more

Staples - Printing Services Near Me - Dallas, Texas

The staff is very unfriendly and unhelpful. I think they could benefit from some customer service training. Would not recommend this location read more

Came here for TSA Precheck There is no signs , i asked the customer service representative for assistance, she made me wait in line like if i was purchasing an item to just tell me to walk all the way to the back. She could have easily just told me to walk to the back of the store instead of making me wait in line. if you are coming to complete your TSA Precheck just walk all the way to the back of the store there will be a lady with a tablet that will get your photo and finger prints. read more

The prices charged do not match the prices on the shelves and the folks working there could care less.

The staff is less than enthusiastic to offer any help. Everyone can have a bad day, but the entire store? I definitely would recommend some form customer service training. The store was dirty and chaotic. Pretty unbelievable for Staples. 0/5 stars. read more

I print documents often with self service. All of these printers at this location are printing very low quality (like they are running out of ink). The employee in the printing department did not care when I showed the faded quality of my $50 print job. I would pass this location and head to the next Staples (or Office Max / Office Depot) location to get a print that does not look faded. read more

Staff really makes the difference at this Staples located in the NW quadrant of Coit & Campbell. Laura was so helpful in walking me through downloading the new Staples Rewards app. She saved me $10 which was awesome. Matt & Alex helped me solve an issue with my old Staples account and Jordan was just a pleasant soul to help me in the store. The store is clean and well stocked. As you already know from this post, the staff is pleasant, patient, knowledgeable and ready to help. I'll definitely be back to this location for future in person and online orders. read more

Staples - Printing Services Near Me - Dallas, Texas

I made a bunch of copies for a volunteer group that I work with. The two guys working in the printing area were cordial and helpful when I needed help, i asked a question about how to program the machine for two-sided copies and also needed more paper loaded into the copier machine. It was very easy to use their copier and the paper has a nice weight and feel to it. When you start your copy job you have to swipe in with a credit card. After you finish making all of your copies, it is very easy to complete payment. You can select to print your receipt or email or both. read more

Staples - Copy machine has a nice work surface nearby to organize your copies. - Printing Services Near Me - Dallas, Texas

Went in today as our router was down and we had no connection in the house. I was looking for a new router which priced between $400-600. Nick came and asked if I needed help and I explained what my situation was. Although other office equipment were plugged into the power strip and working, he suggested changing out the strip first before buying a new router. Thanks Nick the outlet on the power-strip was the problem. $$$ saved read more

Very courteous, knowledgeable and prompt. Was able to get color gloss posters and heavy paper. The work was extremely professional. Thanks

Had a tricky print order, just small. Lady behind counter was extremely helpful and polite and did a wonderful job today 8-2-24

This Staples is horrible!!! The manager and the lady at the front desk are rude! I understand they were about to close but the attitude!! I just wanted to return a few things and they were extremely rude about it. Then the manager locks the door on my 10 year old daughter and proceeds to look at her and role his eyes!! Do not come here!! read more

I went here for my TSA pre check and walked out. These people are rude and definitely need training on how to talk to people and customers. Avoid avoid avoid read more

I almost never stop by anywhere to use a computer and now I remember why. OMG. Lessons in frustration. For a "tech" support company, their internet is slower than Christmas, the computer spit out four unintelligible copies of 4 different documents and it kept getting hung up, all the while charging my credit card. The print manager did his best to help facilitate a refund, but since I didn't receive a receipt from the computer, they had to hack the system. Then transaction didn't show. So, a 5-10 minute stop to print out 3 documents for a meeting cost me 30 minutes and still nothing for the meeting. Only gave 2 stars because print Mgr was so nice. Store and equipment deserve 0. read more

This store closes at 8pm. Even during the first week of school when every kid in 5 square miles needs supplies. Guess we will go someplace else. read more

Printers were down, Understandable. I was only wanting to ask a question. The older woman there ignored us didn't offer to help, so I went to the older man at the counter. I get that he was busy and stated I just wanted to ask a question about my job I sent online. He was unreasonably rude, said he had no time to help me and if I needed my question answered I'd have to wait like 30 minutes til he was done with whatever he was doing (which was basically until they closed). Didn't say "oh sorry gimme a second", didn't offer to get anyone else to help until I just said I need to cancel my order. He didn't have time to answer one simple question, so I didn't want to have my job printed at this store. The only reason I gave a 2nd star was because the Manager on duty was Actually Nice and Helpful. Drove to the one in Addison which had 10x better customer service. Normally don't review places but that man really ruined any chances of me going back. read more

Kylie, the manager of Print Marketing Services went the extra mile for us twice in the past four days. This is a great Staples store because of her and for other reasons too, such as their inventory and the helpfulness of other employees. read more

Customer service is fantastic here. Placed an order online and quickly received an email that it was ready for pick up. Went inside and needed something additional and the people working there were kind and happy to help me. I've never had a bad experience here. read more

I'm pretty impressed with my item purchased I must say. They have a productive staff that greets you with a warm hello upon arrival and merchandise in hand pretty much. I highly recommend using them for any print needs. read more

For the area this location is in I was very surprised by the look of the store inside. Everything just seemed super cluttered with no real welcome feeling. I was looking for a couple different items and each one's section was scantily stocked with alot of empty slots as well. I have been to numerous Staples around the Metro-Plex and this one was SUPER SAD looking. No advertisements for anything, nothing catching your eyes at all. Just a plain boring void of nothingness. Reminded me of walking into an Office Depot. I don't live in the area so doubt i'll ever be back to this location. Hope this place steps it up for it's customers. I am a fan of Staples overall, this place was just lacking. Do I need to write more on here so I can submit the review? Why isn't the submit button appearing yet? O it's way at the bottom of the screen, my bad. read more

I drove across town to buy rubber bands here, only to end up being hounded at the door by two representatives from some animal foundation. Good grief. read more

Checked in to pickup a chair and William ,store manager was very helpful.Entire billing process was really quick and had help to get the chair into the car. Team xplained all options and get things rolling. Store is clean with lot of options.There's a chair sale going on if you are looking for nice work chairs. Loved the place and will keep visiting more. read more

I don't know why I continue to torture myself with Staples printing services. I have never been helped in under 20 minutes and I have never received anything that is the right size and right color saturation. Just awful. One employee even said I might want to double check the size of my photos because he "eyeballed it with the cutting board." Stick to office supplies. read more

Two super helpful employees made my day! Kylie & Kaitlyn were gracious & happy to assist me with my printing needs. They deserve a raise!

This store (and all Staples) constantly have big signs of deals they are having, yet the fine print that either isn't posted or is too small to read, states there is a mail in rebate, or some other catch. They also send coupons in the mail with a mile long exclusions list that is unclear, making the coupon unusable. read more

This staples hours are ridiculous. They don't open until 10 am on Saturdays. With a motto like "Get more done" you would think they would open earlier to help their busy customers get more done! I counted 10 people walk up to their door between 9:45 and 10 pm and walk back to their car to wait. No one opened the door until 10:02 even with a line of people standing at the door waiting. Ridiculous. read more

The staff at this Staples is amazing! I called 2 minutes before their closing time - the moment my daughter alerted me that we needed printer ink that night for her to complete her homework... I live 10 minutes away. The gentleman who answered my call was very courteous and understanding of my desperate situation, he checked with his manager to see if they could keep the doors open for me, double checked on the specific ink cartridge(s) that I needed and said they would have it waiting for me. When I arrived he had the ink at the register so I did not need to go through the store to find it, I checked out quickly. The clerk was friendly and sympathetic, empathetic to the need for ink for homework! I am very impressed with the customer service at this location. read more

Because they all about that business. Bout that business. They don't get no treble. They all bout that business bout that business no treble.Oh yah it's pretty clear. They got the money in the bank. And they can shake it shake it like they always do read more

I cant leave zero stars but I would if I could. Non-existent service. Rare to see such disinterest given to customers who actually want to make a purchase. read more

This Staples could use an update. Location seems a bit run down and overcrowded by the merchandise offered. Office furniture seems shoved and jammed together in the back of the store. Not sure this would be the employees fault because the store just seems too small. read more

Staples are like the super amazing office depot replacements, By this I mean that they are my first choice even if I'm not in the neighborhood type of deal. Staples carry anything from simple office supplies, school supplies to tablets, computers, ink toners, Post it notes, Printers and even acessories for any personal use!! I love all of the Staples locations because they always have abundant amounts of specials varities of choices from your personal selections. read more

The first reviewer echoes my thoughts. Two employees saved the day: Nicole and Ethan but the rest were disinterested and unknowledgeable. Too bad because they have better product that the competitors. read more

I've been to this Staples more times than I can count. Getting school supplies here is not as chaotic as other stores, where everything is picked over by the time school starts. I've gotten tons of supplies here since my son was in preschool to make teaching aids for my son's teachers - he is a special needs kid now in high school. He is much more independent but needs help keeping track of assignments so I have him organized with a heavy duty plastic pocket file. We've bought office furniture here also. We get all our printer paper here - ink, bubble wrap, packing tape, calendars - everything for our home office. I got beautiful paper here for my resume and a really nice pen for a gift. I got some gigantic plastic colored paper clips here - I always find something I have to have but didn't know I needed. Knowledgeable employees with headset mikes to ask different departments where the things you need are - great service. I don't know if every Staples is this good but I highly recommend this location. read more

Seems I have a stocking problem. Been to the store twice in three months to get ink for my printer. Totally out of stock both times. Employees not very helpful directed me to look behind the display, if not there they're out. "Try another store". read more

A great place if you want to look at stuff, but do not expect them to actually have it in stock (especially if it's a chair). If you can find someone, they won't act like they care to help you, and mostly offer to act as a middleman to the website. read more