This is my go to UPS store. I feel like there's never any hassle here and the staff are all helpful and attentive - especially Abdul!

These guys try to charge you for shipping Amazon returns, when it's free!!! They are rude and condescending. They ask the you the same question or say the same thing over and over again. ----------------------------------- Responding to your response: You're wrong in charging customers for Amazon returns. I was told by Amazon that regardless of not having the original package. You have to take it. Now on to how I was treated, you and your staff are condescending and down right rude. Dare I say, that you and your employees are racist. You guys repeat yourselves like it's going to change anything. You guys pushed me to use the language I used by treating myself as if I'm an idiot. I speak as I find and call out BS. Don't treat your customers like trash, idiots and or children. My behaviour wasn't bad, I am a two nation veteran and I demand much better service and treatment. So, you can shove your store where the sun doesn't shine (even though you think it does in you) and I will never grace your doorstep again. Sure, you have audio and video, I'm not afraid of that, but you're committing fraud and theft because of your charging customers for things that are free. I notice from other reviews that you nickel and dime other people too. If you went out of business tomorrow, I would not be said. read more

Great customer service from start to finish. The team here truly values their customers and goes above and beyond to make every visit smooth and efficient. They're friendly, quick, and always willing to help with any shipping or printing needs. Highly recommend this location for reliable, high-quality service every time. read more

The UPS Store - Front story - Shipping Centers Near Me - Richardson, Texas

Abdul was an absolute help, I came it to print some papers out and he guided me every step of the way I appreciate him I'll be using this store more often Really good experience I was there a short time read more

Absolutely the worst customer service. The woman working with me told me to "f-off". I left with my package and money and used USPS and received excellent service. read more

Fantastic Customer Service! I came in on Saturday to ship a picture to my son who lives out of state. I was greeted by a young man who had exceptional customer service. He was handling the front counter and had multiple people he was helping at the same time and none of us felt neglected or less than important, something difficult for even the most seasoned customer service professional. I did not have the expertise to pack a framed picture with a glass cover and they handled it for me. He consulted me on how it would be packed, showed me the box and shipping packing to make certain I was comfortable with the direction they were going on it and once I was he had me re-verify the address to make certain, rang me up and then I was on my way! I am a very happy customer and will definitely be back! In a very short time I was in and out of the store. read more

The UPS Store - Goodbye Gene, enjoy your new home! - Shipping Centers Near Me - Richardson, Texas

Excellent service and follow-up in my time of need. I had to get something out quickly. They heard me on the phone as I was walking in and started processing my package while I was wrapping up the call. And then followed up with a call the next day to tell me my package had made the plane headed to the destination. Y'all rock! read more

I dealt with a tall, olive skinned, closely cropped black hair male on 3 separate occasions in your store at 101 S Coit Rd, Ste 36 in Richardson, TX. He scanned a free return qr code on 10/30/24 and told me it had to be packaged. I returned home and came back the next day with it packaged. He scanned the same code and said it was invalid. I checked with the company w/whom I bought the items, and they are showing that the shipper created a label but hadn't received the package. The employee did NOT create a label for me and SAID he cancelled the order. He did not b/c the company is showing that the returned package is in transit, which it is NOT. I have the package. I contacted the company and asked for another FREE return qr code, and they will not give it to me b/c they are showing that the package is in transit and the code was already used. You only get 1 free return code. I went back to the same store and dealt with the same employee for the third time on 11/4/24 and showed him the company's address and them saying there was a $7.99 fee to create the label and return it to their address. The employee REFUSED to correct HIS mistake and said I would have to pay the $7.99. This is the WORST customer service I've received in YEARS. read more

customer service through the phone needs enhancement in kindness when picking up the phone.

STORE OWNER IS A COMPLETE A-HOLE - I will never step foot in that POS store again. He was rude and tried to charge me $2 because apparently my amazon return was not taped up appropriately. POS. read more

I've used this location about three times in the last couple months. The staff is quick to offer help and answer questions, transparent with pricing for shipping / packaging, and I've gotten consistent follow up on time lines for shipping. Thanks team, and I'll see y'all next time. read more

I moved to the area six months ago and with a new home I have purchased many items online, Sandwich needed to be returned on Amazon. In addition, with holiday gifts and shipments to my children at college this store has been amazing! They added an additional counter check in for holiday shipping which was great at minimizing the lines. The staff has always been well trained and attentive. It may be under new management because the recent atmosphere has been even more attentive. I even called the store manager one day to just thank them for making the busy holiday season such a pleasant experience. Great job UPS store staff! read more

The owner is so rude (to put nicely) I am shocked they are still in business! UPS that franchise needs a different owner. He is ruing the reputation of kindness UPS had in my eyes. The guys that drive always offer them water and a snack. This store is not kind or customer service oriented. That guy needs to understand kindness is FREE and UNLIMITED!!! read more

Fast and friendly service! Offered to gather packages from the car, provided expected delivery dates as well!

Horrible experience. The guy working just now lectured me about packaging for an Amazon return and then proceeded to charge me to use another customers Amazon box they left behind. He looked through the birthday cards to find something to ring up and then ended up just charging me for tape. LIKE WHO DOES THAT?! Mind you, this was someone else's box that they left behind. LOL, what a Karen. I highly suggest going elsewhere. If you go to this location, you might just get charged for unnecessary items. read more

The UPS Store - Shipping Centers Near Me - Richardson, Texas

Horrible! Never had this issue before, with UPS. My tracking email says shipped Wed morning; although there is no indication that anything has been scanned anywhere. I tried calling them 3 times, but the automated system told me I could not talk to a representative. Bad service. I will try to avoid them in the future!! - Brenda read more

I went there on 10-29-2020 and only 1 employee out of 3 wore a mask. The computer I wanted to use was filthy and one of the employees did not log out of their gmail account from the computer intended for customers and it also started shutting down. It took over 10 min for the employee to log out, after which I was still not able to use it to access my gmail. I went to a different location on Arapaho and was able to complete my task in less than 2 min in a very clean and efficient location. read more

I brought in a bunch of Amazon returns and the store owner, Cliff, was an absolute jerk.

As a previous reviewer (Rukmini V.) posted, I also went in to ship an item where the top of the box I had was untaped and was asked to pay a dollar to tape a side that was the length of a shoe box. Much like the previous reviewer it was not that the owner asked for a dollar (which by the way, a dollar is overkill for a small piece of tape) but it was the rude way he demanded it. In all my time going to UPS stores I've never encountered anyone this rude before. And as the other reviewer confirmed it's the owner of all people. His lack of customer service and professionalism is only outmatched by his protruding gut (so you'll know him when you see him). Hopefully you don't run into this person or better yet just go to any other UPS location. read more

My experience at this location was quite bizarre and I'm still hopeful that they cared enough to send my package in a timely manner. The customer service was non-existent. I wasn't greeted, the cashier was all about up selling items and told me the wrong pricing for the things I was purchasing. The staff seemed more interested in personal conversations than creating customer repertoire...I paid and walked out with no "thank you" or anything of that nature. I really hope my package makes it :( Sent a complaint and was told I would hear back by the end of the day but that didn't happen. Find me at FedEx. read more

A splendid place to send a package from. The owner CLIFF, is very helpful and is eager to see you get your package sent safely and swiftly. This is a great place to have a PO Box and the location is convenient, and the store is very clean. It is always well stocked. For copying, or business card needs this is the place to go. read more

The perfect place to send your packages from. I always use them for my Christmas shipper they are so fast and accurate and thats a must during such a busy time of year. I showed up there a week ago with a couple of bottles of wine, not knowing you can't ship wine unless the shipper has a liquor permit, Cliff the owner came to my rescue and offered to take my delivery himself and only let me pay what UPS charges would have been. I couldn't believe I could still get that level of customer service, local owned small business is what keeps are economy growing and they are doing their part. This location also has PO Boxes if you need a place for your mail to go during a move or just need a secure place to get your mail. #TheBest read more

Friendly, helpful staff. Everything you need for signing official documents, and mailing them - notary services and shipping services can both be found here. You can bring up packages boxed or unboxed, and buy the level of service you need. You can even email documents to them for printing, or bring in your thumb drive. I haven't had a printing job that they couldn't do yet! read more

I had to drop off an amazon return package at this location and found the manager's behavior quite rude. Im not sure if he is a racist but his behavior surely came across that way especially when he asked me to place my package on the scale and then tapped on it kinda loud with his finger nail as if i didnt understand english. I decided to call the store to speak to the manager but that turned out to be him so the call was pointless. Instead of apologizing or saying that he wasnt trying to be rude he literally said 'I was on the phone i shouldve had you wait' extremely disappointed! read more

I was greeted by a young man that tried to help me he asked the owner fret for his advice. I don't know if this man is going through a divorce and bankruptcy or whatever but his attitude just sucked I will never be back there again. read more

Last Friday afternoon, my husband and I along with another couple went into the UPS #1773 store to have some notary work done. The store was fairly busy even though we went at what we thought would be a slow time of day. The man who was helping everyone, Joe, was an absolute rock star. He called the customers by name, worked quickly and efficiently to get things done, and he had business taken care of in no time. It was all done with a big smile and very friendly attitude. Then it was our turn. We were made to feel like such special people. He joked with our little crowd of four and he quickly but clearly walked us through everything that needed to be signed before he could notarize our documents. He knew the rules and abided by the laws governing Notary Publics (I used to be one which I did not share). Our experience was extraordinary!! Thank you to Joe and the UPS store! read more

Super quick in and out. They knew exactly what to do with my direct tv box return. Chaz was super kind and he even ran my Ray Ban sunglasses to my car that I left in the store! It's nice that people are still courteous, helpful and honest in today's world! read more

Traffic in the store was pretty consistent for 6:15p, two guys working there were quick and efficient. Customer service was good!

I do a lot of online shopping which means I go to the UPS store a lot to return stuff with prepaid envelope. And sometimes I go to the UPS store without taping my box and they usually just take care of me. I recently started going to this UPS store since its closer to my work and I always got great service. But yesterday I went at a different time than usual so may be that's why the guy who always helped me wasn't there but instead his boss the owner of the place was there. I walked in and I told him I have a box to ship but can you tape it for me. He took the box and he was like that's going to be 2 dollars... I am like are you joking??? and he is like no its going to be 2 dollars, I was very confused so i asked him again and he gave me the same answer and said something about them not being responsible for my personal stuff. So I asked him why I wasn't charged that fees last week. He asked me who it was that helped me before and when I told him, he made a smart remark by saying "I guess I will have to fire him then". If they really did charge for that service, I would have been fine about it if he told me that nicely but he had the wrong attitude and very unprofessional. Aren't owners supposed to give better service than the employees??? I went to a lot of different UPS stores before but never got this kind of service. I took my box to a different UPS store and the difference in service was night and day. They were super happy to help and taped my box for no charge. So needless to say never going to this store again! read more

I did not get great customer service when I wanted to send the package, the UPS employee wanted to get it done ASAP and did not care about if my package will get to destination right time/date/etc. He just wanted to get the job done and he treated me poorly with not much respect. He got the address and info wrong many times and had to print the receipt many times. They dropped the package off of a wrong address and when I send a survey after going back and forth with emails they said they cannot do anything for this bizarre n horrible experience. I go here all the time and so does my husband but save the money n go somewhere else. They never do their job right n I'm fed up with it I did contact ups for dropping off my package at the wrong location but before they looked at it and took so long that my friend found the package at the neighbor's. I do not care if the manager keeps saying "sorry" and because he cannot find email for lost package...I do care to write this review and tell people about not wasting their time and money n use other postal services than ups. read more

What surly and unpleasant staff. After two visits, I'll go out of my way to another UPS and get better service. Shame on you UPS read more

Not only did they save me from naughty porch pirates, I met lots of new friends. Every single person who works at my UPS store is friendly and upbeat. I always look forward to picking up packages or returning shoes! I'm still mad at porch pirates though. read more

I live very close but have never gone to this UPS. I have a printed picture that is very sentimental and wanted to enlarge it as big as possible for a Christmas present. The young guy at the counter was super helpful and eager to help especially around this time of year, retail workers seem to be burnt out and so done with holiday hours. He made multiple copies of my picture until it was perfect. The print looked amazing and the price was way cheaper than I expected. I now have the perfect Christmas gift and have UPS to thank for it! read more

Terrible customer service. Older man with white hair is absolutely rude. Don't work somewhere that you don't enjoy, is my advice.

i donno' charging me $32 for a cardboard box to ship a guitar in... something fishy about these guys, read more

Great service. I had a few large samples from work to pack in a box so I could check it on an airplane and he cut the box down so I would have less to handle. I only give this 4 stars because it was $12 for a box. But you pay for the service! read more

I really had a great expierence here. The guy at the counter, Salim, helped me tape my box and also tape the label on there. The transaction was swift and not very complicated. read more

Cliff, the manager, was great to me. Added some cushioning to one item & told me exactly how he was going to package a priceless picture. He stood his ground politely when a woman wanted to cut in front of me. read more

I usually use the UPS in Allen, where the people are friendly and helpful and I've never had a bad experience. However, this location was closer to me so I used them recently to ship a package. They have some of the worst customer service I've ever experienced. The employee at the desk behaved as though I was interrupting his work by trying to ship my box. Will not be returning. read more

The is probably the best UPS store I have been to in Dallas. They treat their Amazon customers like kings and make us feel welcomed and brighten our day!!! read more