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Ann's Upholstery

4.7 (13 reviews)
Closed 10:00 am - 5:00 pm
Updated 3 weeks ago

Services - Ann's Upholstery

Furniture reupholstering

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Kat E.

I couldn't be more happy with the way my chairs turned out. Thank you so much for the exceptional work!

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3 years ago

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2 years ago

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4 years ago

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3 years ago

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6 years ago

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5 years ago

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4 years ago

I am a designer and have worked with Ann's Upholstery for over 20 years. They are the best! Belinda's Style Interior Design

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6 years ago

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9 years ago

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13 years ago

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8 years ago

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12 years ago

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10 years ago

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Ask the Community - Ann's Upholstery

Hello, we have a two seat electrical recliner sofa and the leather type upholstery seems to be peeling off in the wear areas. Do you work on that type of furniture? Thank you

Hi We do not work on those recliners. The peeling can not be repair. Those kind of recliners also normally cost more to reupholster than buy new. Thank you for considering us

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Review Highlights - Ann's Upholstery

I suggested to Chi to spread out his talent by partnering up with large furniture corporation.

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Rutherford's Design-Fabrics-Gifts - Welcome to our showroom.

Rutherford's Design-Fabrics-Gifts

(7 reviews)

$$$

I had such a negative experience with the customer service from Rutherford's! It was disheartening…read morethat I had to sleep on it before writing my review. I have been shopping at Rutherford's for almost 25 years. I myself have owned my own business & consider myself a very understanding, positive person in almost every situation life brings upon us. That being said...I also believe the heart of our lives is our Home. More so today than ever before. Home is our safe place to be & recharge. I also entertain at home & many of my friends say I have the gift of hospitality. I am not the least bit pretentious. That saying treat the janitor the same as the CEO is exactly how I've been raised. Thank you, please & a friendly tone go a long way. Excellent Customer Service is so important in business. The human connection can truly save any situation, turn a negative into a positive. We all have that favorite server at our favorite restaurant that we feel are like much loved family. When we make a human connection with others, when they get us we should continue to share with them. In all my business encounters when I find a person who is passionate about their job & executes it with knowledge, friendliness & communication...that's customer service. I want to encourage that relationship by asking for their service, be it my restaurant server, the person I purchase a car, furniture or the person I choose for home decor. This past year I had a lampshade blinged up by Pamela, couldn't have been happier. She had perfect insight & suggestions on how to make my lamp enhance my home. She took into account my colors & my taste. Even though it was a small lamp & a tiny sale, Pamela treated my purchase with the same respect as if it was a million dollar sale. Returning to Rutherford's on Monday to have 3 lampshades blinged I was going to set up an appointment with Pamela. Against my better judgement I let an acquaintance talk me out of it. Should have gone with my gut instinct. Upon entering the store I pretty much had an idea what I wanted, but always love the designers insight cause they are the professionals. I made the choices for 2 out of 3 of my lamps completely by myself. The 3rd shade was more difficult to find a match. Finally I settled on a it will do choice, do I like it, yes...not in love with it. After an hour my brain was cooked. Pamela would have had it completed more timely, she & I were connected on the same color wheel. Ok, so I'm paying for my lampshade jewerly & this employee tells me Wednesday morning pickup. She will call me when my shades are ready. That's a longer turn around than I've ever had but I'm good. Happy to know Rutherford's is busy during this Pandemic. Wednesday morning works, my dinner guests were coming Wednesday night to taste test some new recipes for my future cookbook. Wednesday rolls around & it's 1:00, no phone call, so I call just to touch base. This employee is with another customer, no worries, I ask the person who answered the phone about my shades. She says they have no shades that she is aware of being done, ready for pickup. I leave a message for the employee who helped me, to call when she's available, no panic necessary. 2 1/2 hours later I have had no return phone call, so at 3:30 I call. She tells me she hasn't started my shades yet. No apologizes, no concern. Flat tone, she will have them done by 2:00 on Thursday. I never had tone, I was truly speechless. Ok, I feel like I've been kicked in the stomach, ouch! I'm so very disappointed. My naked lamps for my company to see the minute they enter my home. If I had known it was going to take over 3 days I would have done them myself. BTW, we all tasted some yummy food & we had some interesting dinner conversation. Thursday I never received a phone call either. Do you see the zero Customer Service??! Well, my Thursday was crazy, my Hubby & I raced to Rutherford's knowing they close at 5:30. There's also tons of construction on Lovers. We get there with 3 minutes to spare but the door is already locked. Employees are still inside so I'm about to ring them on my phone when dear Pamela sees us & comes to the door. She recognizes me, she's says your shades look beautiful, you made some excellent choices. We enter the store to pickup my shades & I want to give them a look over. The employee who waited on me...no acknowledgement of me at all! No hope you like your shades, no apologize, not even a hello!!!! NO CUSTOMER SERVICE!!!!!!! The whole time Pamela is waiting on me. It's difficult for me to be critical, but I share with Pamela I'm disappointed that the ribbon on my entry shade is done incorrectly. On the top ribbon it was supposed to be half the size & it's crooked. Pamela offers to fix it but I'm concerned the fabric glue will show. I'll just live with it. Thank You Pamela, you were wonderful, can't say the same for the other woman who gave me zero Customer Service!

Totally loved the place. Needed tassles for tying back curtains. Not exactly an every day request…read more Luckily I have friends who know this stuff. So off we went to Rutherfords. They let us check out a few - interesting what you can do with mismatched tassles, but I digress. While there I saw some reading glasses with built in LEDs so that the light shines onto whatever you are looking at. Added a whole new meaning to high beams.... Anyhow, we found the tassles we wanted, returned the samples and have ordered them. Very nice people in the store and an array of beautiful things.

Crayola Experience - Crayola Experience Plano COMING SOON! GET READY! GET SET! GET COLORFUL!

Crayola Experience

(231 reviews)

$$

I would recommend getting the annual pass. The general admission is about $27 verses annual pass…read moreabout $45/person. It's an easy activity for the children and there's lots to do inside. It does get quite busy on the weekends. As you enter, you receive two coins - customize a crayon or get playdoh from the vending machine in the middle of the facility. The crayons make a cute gift for all ages. I made one for my husband and a friend and they absolutely love it. The activities we have today is nothing compared to how we grew up! The staff were patient, kind, and helpful. Thank you for making the experience great! One of the things I didn't like were the playgrounds. I went with a four year old so naturally we went on the playground suitable for her age. I saw bigger children on this one and children not supervised by their parents. I didn't like how it was monitored.

Yelp 100 Challenge - # 28…read more Located in the Shops of Willow Bend, the Crayola experience is a nice indoor area for a kid that enjoys coloring. This location offers single day tickets or annual passes. In my opinion, if you purchase the annual passes. It is equivalent to purchasing two single visit tickets. With each visit you receive two coins to be used throughout and a clear bar to hold all or your items. You can create a ring or race car crayon. You can create melted crayon splatter art. There is a coloring station, chalk area, watercolor painting, and a small indoor play area. It is a nice indoor area to take kiddos to beat the outdoor elements and still have fun. Snacks for purchase with surprise crayon visits for photos.

Ann's Upholstery - reupholstery - Updated May 2026

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