Cancel

Search

Comet Cleaners

4.1 (102 reviews)
Closed 8:00 am - 6:00 pm

Request pricing & availability

Response time

20 minutes

Response rate

100%

Services - Comet Cleaners

Clothing alterations

Clothing mending and repair

Dry cleaning

3 More Services

Ironing

Laundry wash and fold

Carpet and upholstery stain treatment

Comet Cleaners Photos

You might also consider

Recommended Reviews - Comet Cleaners

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Hole still then, but charged for repair
Chris W.

Have you ever just felt like a business no longer deserves to operate and is betraying the community? If yes, then let me tell you about "Comet Cleaners" located at 11807 Westheimer Rd #500, Houston, TX 77077 in the Westchase District. I will also tell you about the extremely rude employee who can't be left out of the story. On Tuesday. November 28th, 2023 at about 5:45 PM my roommate and I stopped to simply pick up our cleaning and alterations. The week prior we took two pairs of dress pants and a shirt for cleaning and three pairs of shorts to be repaired. Two pairs of the shorts needed a button replaced, while the other pair needed a hole patched. We made sure that the clerk understood the shorts did not need to pressed or cleaned. We were quoted $27.00 total for all items at that time. When we arrived to pick up the items we were told the total was $52.98. WOW what a shock. When I questioned the charge and asked for an itemized receipt this is where the employee gained a high speed and rude attitude. He said "the itemized receipt was stapled to the bag and if I wanted it, then I could get out and get it." It was not until I took a firm stand, that he produced a copy. To my surprise we were charged three times for dry cleaning of the shorts, which we thought the clerk understood we did not want. When I tried to explain this he said "there was nothing he could do and that we might have told he employee the wrong thing." He also said "there might have been a language barrier." The employees that accepted the items appeared to speak perfect English. When asked about a way to contact the Comet Corporate Office, he said "we have no corporate office, we are franchises." Now correct me if I am wrong, but if a company has franchises, they have corporate oversight of some kind, correct? Someone has to issue, control, maintain, and oversee the franchise rights. I then asked about a manager and again was greeted with severe attitude. He said "Jose was the general manager." I was told he could only be sent a message and would look into the matter when he got around to it." I told the employee that I would handle the issue at which point, he said "okay you are done and can leave now!" Now this story takes another twist and turn. When we arrived home last night, we felt like it was a good idea to look over the items we picked up. The items that were dry cleaned, appeared clean, but the press job was not more than mediocre. Now for the two pairs of shorts that were supposed to have buttons replaced, only one pair had a button and as for the pair that needed the hole fixed, the hole was not fixed. Come Wednesday and I have tried numerous times to reach a corporate representative with no luck. I have called multiple numbers and they either go to a voicemail box that is full or they are a non-working number. Before I lost all hope I called the store back and guess who answered the phone? Yes the same rude employee. When I asked to speak to Jose the alleged manager his response was "oh you must be that customer who gave me attitude last night!" I again asked to speak to Jose or a manager and he told me he was the manager and Jose was the owner and out of the country. I confronted his lie about being the manager of to which he had no response. I said "if you are the manager than you can refund the difference including the services not rendered." He said "he could not do that and I then asked you are a manager correct? He response was "I did not say that." He offered a $5.00 discount on the next visit. I declined and hung up the phone. At this time I am turning this over to my bank as fraud based on services not rendered. To answer the question I started with Yes I do.

One of the three dry cleaned drapes on the left.
Julie H.

I am incredibly disappointed in my experience with Comet Cleaners. I took three drapes to them for cleaning. When I got them home and hung them, I was shocked to see that they had shrunk by 6 inches. I brought them back and asked what they could do to rectify the situation, because the manager assured me that it shouldn't have happened. The owner only agreed to refund my $81 payment and sent me $19 extra, which doesn't even BEGIN to cover the cost of replacing the drapes. Do yourself a favor and find another dry cleaner who will own up to their mistakes and compensate customers accordingly.

This guy knows exactly how I want my clothes done. . It's nice to be remembered. He is very efficient!

See all

6 months ago

Awesome people and fast service. Always willing to answer questions and do a great job.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 month ago

I've never had any clothes damaged and they always give prompt service. Great service, great workers.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 months ago

Great customer service. They are always friendly and you get good quality for the price.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sam B.
0
16
2

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Good service and great results on the dry cleaning. Would highly recommend. Goods were delivered as promised

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

My clothes be so fresh and so clean. Ive been going here for some years now. I stay on the southside of town but drive to this location!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Betsy R.
1
187
62

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Erika B.

Erika B.

Helpful 1
Thanks 0
Love this 0
Oh no 1

1 year ago

Very Quick! Very Professional! I honestly thought it was would be a few days but they called within a day

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ace V.
0
13
7

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Fast and Friendly! Best cleaners in town. Always have discounts and the drive up is convenient

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

comet Cleaners always do a wonderful job. The service is always friendly and the employees are great!

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Can get ay dry cleaning the following day. The staff are honest and know their cjients wek

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Erika B.

Erika B.

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of Zach R.
5
59
61

5 years ago

Business owner information

Photo of Erika B.

Erika B.

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Huy H.
52
4
10

3 years ago

I will definitely use this service again. Love how my clothes are clean and wrinkle free

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Excellent service and got what I needed done. Highly recommend this place. Thanks Erika!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Pam P.
128
165
1264

8 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

2 years ago

True same day cleaners! Never found one until now. Great service friendly and quick turnaround. Thanks

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

2 years ago

everyone so friendly and welcoming. clothes always on time and perfect. easy drive through. I recommend to all our neighbors

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Extremely convenient. Drive in and they pick up from your car. Clothes are professionally dry cleaned and maintain their new look.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Brianna B.
332
24
16

4 years ago

Business owner information

Photo of Erika B.

Erika B.

Thanks so much for your review :)

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

I like this place so much they do a great job. I hade used others places and is not the some the people us always friendly and helpful.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 1
Love this 0
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

I had two of my dresses dry cleaned and the service and quality was exceptional! I will be using for all my dry cleaning purposes!

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Erika B.

Erika B.

Helpful 5
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Great service. The staff it's always friendly and happy to help! I recommend this location. Thank you!

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Have been a customer of Comet Cleaners for almost 7 years. Reliable, fast and always amazing!

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

I hardly ever get dry cleaning done but my few expensive items always go to Comet Cleaners! I love the press and trustworthy people.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Wesley W.
30
12
18

5 years ago

My favorite dry cleaning place. The lady staff is very friendly and they always do a great cleaning job with my cashmere sweaters.

Business owner information

Photo of Erika B.

Erika B.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Erika B.

Erika B.

Thank you so much for your review! You also are an awesome customer :)

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Super friendly and helpful staff! Happy I've found a cleaners that does a good job close to home!

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Erika B.

Erika B.

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 3

Comet Cleaners Reviews in Other Languages

Ask the Community - Comet Cleaners

Thank you Erika ! So i have to ask for "Cowboy starch" and it will have my clothes nice and stiff? I've tried multiple cleaners and asked for heavy starch but most jeans aren't stiff after a few hours .?

Dear customer thank you for contacting us! A lot of people ask us for heavy starch. However of you… Read more

Don’t See Your Question? Ask Away!

Review Highlights - Comet Cleaners

Doris messaged me personally from the get-go, let me know when my dress was ready, and she did an INCREDIBLE job!!

Mentioned in 9 reviews

Read more highlights

You might also consider

Comet Cleaners - sewingalterations - Updated May 2026

Loading...
Loading...
Loading...