Awesome people and fast service. Always willing to answer questions and do a great job.read more

I've never had any clothes damaged and they always give prompt service. Great service, great…read moreworkers.

This is THE place I go to get alterations done. I am pretty short, so I need to get a lot of…read moreclothes my altered . The ladies working there always do such a good job! The place is pretty small though. I feel like they charge at a fair rate!

WORST EXPERIENCE EVER. They will leave your clothes smelling horrible and ruin them to the point…read morewhere they themselves are not able to remove the smell and then blame you for not giving them enough time to fix it. They then tell you that other people have the same issue but they were patient enough to wait 3WEEKS to get it done. They will not pay you for the clothes value that they ruined, only the service they charged. After coming here for years and having several issues with them like making holes on some of our items, or even leaving stains on them, they have reached the limit with this. And just FYI they kept my clothes for almost a week to "fix" the issue. After trying to pick them up twice, I decided to just take them as they are and took the money back for the service. But now I need to see to fix the items myself or once again have to buy them. DON'T come here. The owners are rude and will not help when problems like this happen. I laugh about it now, but she went as far as to call me ugly for telling her that this was too much and I find it unfair to not take responsibility for the ruined clothes. Horrible service.

Good value, quick, efficient, and very responsive to questions. Felt taken care of and the…read morecrispness of the clothes was more than worth it.

Conveniece always feels good. Fast service, no issues with alterations, friendly staff. I've been…read morecoming here for years.

Love!!!! It takes a while for alterations, but it's convenient. I've only used the alteration…read moreservices at Hai, and I haven't had any issues so far.

Please stay away from this business at all cost. They have damaged not just one but two of my…read moreexpensive silk blouses when I sent them to Hai for dry cleaning. The buttons were ruined. I went to another tailor who could look at it and she kindly told me to go back to the tailor who damaged my buttons. She was also shocked as how this was possible and she even advised me that a good business practice is to resolve this issue with me. I went to Hai back to have them replace the damaged buttons that they themselves ruined, and to my shock, they refused to repair, claiming that any damage is outside their control and that they would charge me 20 dollars just to replace the buttons. I have made the fatal mistake of supporting this sorry excuse of a business by sending my clothes there for dry cleaning. I have no problem paying given that I am a professional and that my husband is a business owner so 20 dollars is not a big deal for us but their selfishness in not wanting to fix this for a problem that they caused is shocking to say the least. Please support other businesses and stay away from this shady business. Look at the photos for proof!

Needed my military uniforms permanently pressed, and Mrs. Silvia absolutely delivered. I've had…read moreissues with other cleaners not getting it right, but she took care of everything perfectly. Super professional and detail-oriented--10/10, highly recommend!

Overpriced and unreliable. If you plan to pick up your items when they open, it's hit or miss…read morebecause staff often don't arrive on time. This will be the last time I drop my clothes off here

Two starts for the fact that I brought my clothes to the dry cleaner for almost a year before…read morehaving any issue. Otherwise, there would be one star for how the issue was handled. The man was condescending, argued with me about the incredibly vague rules that they had when it came to damage clothing. After a year of using this cleaner, I have decided to find another cleaner because of how they handle problems. They told me that my clothing would not get damaged and then when it did, they told me that "all dry cleaners are like this/do this" and that they would not reimburse me. They also quoted their policies that are on the wall, which also happened to be incredibly vague and could mean just about anything. From the conversation we had, he was making up rules as he went. The only point I attempted to get across is that if they are going to tell me, they are capable of doing something and then they do not do it, and what they did leads to damaging my clothes, they should be able to reimburse me as quoted in their policies. There was no integrity on their end.

Great and affordable dry cleaner. I believe I took 7 garments there and paid $15. Glad I found them.read more

This is not a Dry Clean service, this is just a drop off service. They do not follow instructions,…read morejust do whatever they think/want to do. It is very slow because they need to wait for the truck, and very expensive. Will not come back.

Was informed three weeks ago that one shirt was damaged by Tide and someone would be calling to…read morediscuss a remedy, credit or something similar. After visiting location three times since, on site staff gave me supervisors contact number. No response whatsoever when I left a message. Extremely unhappy.

I've been coming to Family Cleaners for about 10 months now after my previous cleaners lost a brand…read morenew pair of pants. I tried a few in the area and came across Family Cleaners. At Family Cleaners the front counter staff is always nice and polite, knows me by name and greets me accordingly. I had a little issue once and the owner stepped in an made things right immediately no problem. Since then I've been coming and will continue to patronize their family owned business. I often see his children helping out around the store which tells me he's teaching his children how to carry on the family business. I admire that. The store is always clean and free of dust as I often see most private owned cleaners are not well maintained. Thanks Family Cleaners and keep up the good work!

I just got charged $14.00 to have a 2-piece suit dry-cleaned. A complete rip-off! This used to be…read moremy preferred cleaner, but no more.

This is my favorite cleaners, I go here for all my dry cleaning and alterations. They are fast and…read morenot expensive, my whole family has been going here for a long time now and the owners are so sweet. The prices are very reasonable and the location is close to my house. I give them 5 stars because I have never had an issue with any of my clothes, the service is very nice and I can take all my alternations to one place.

First time here when I picked up my clothes smelled like mold came back to ask them to re do it…read morethey agreed to re clean but lied to me the clothes had not been cleaned at all. Will never come back here again. Stay away terrible experience.

Fast and fairly priced. I have been back several times and have always been happy with my…read morealterations.

This is my GO TO tailor the place! The only place I trust in Houston. The item is tailored with…read moresuch care and in such a timely manner that I always get my stuff back in two days maximum. I have tailored dresses and vests here and am very happy with the tailoring till this day!