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Houston, TX

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Stars Cleaners

3.9 (15 reviews)
Closed • 7:00 am - 7:00 pm
Updated over 3 months ago

Services - Stars Cleaners

Ironing

Stain treatment

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Pam P.

This was once my go to dry cleaners. I started going here instead of comet cleaners because it was conveniently located to my home. I felt comfortable being my husband's shirts here because they do all dry cleansing and pressing on site. You never have to worry about your clothes getting damaged etc. My husband only wears Ralph Lauren polo dress shirts. I typically take in 10-14 shirts at a time for press only. I launder them at home but I don't want to press them all so I drop them off and pay for them to be pressed. I have been the cleaners in the past suck as west oaks cleaners where they would carelessly crack or break his collar buttons during pressing them want to charge me a dollar to put on a new button. Needless to say I stopped using West Oaks cleaners. Like Comet cleaners, StR Cleanees took better care of my husband's shirts and didn't break his buttons. The reason I am giving them three stars is because of the way they handle one incident. They misplaced, lost or mistakenly gave away one of my husband's Ralph Lauren shirts. After waiting about a week or more for Carlito, the counter guy to look for the shirt, I finally went in to fill out a claim form. He remembered the white shirt. He told me he separated it from my other clothes because it needed to be dry cleaned instead of just pressing because he saw a stain. I don't have a problem with that but I never saw the shirt again. This shirt was special because it had snap on pearlized marble like button. That is a special and rare feature on some Ralph Lauren dress shirts. So, to make along story short. They lost, misplaced or mistakenly gave away the most expensive and irreplaceable shirt he owned. This shirt was over $145 with relax new. Depreciation value might have been $100. But the way dry cleaners lost claim policy is set up, you only can get ten times the dry cleaning amount.i called each week to see if Carlito had time to find my shirt because I preferred getting the shirt back instead of a measly lost claim check. No shirt was ever found. Because they do everything on site, my guess is they gave the shirt to another customer. Lucky person who was not honest enough to bring it back. We received a check in the mail for $25 for his expensive shirt. That was sort of a slap in the face but they also lost a loyal repeat customer. I could no longer patronize a business who could not at least try to come close to the value of the dress shirt they admittedly remember. I would have been happier with $80-$100 to help replace the shirt. Instead I was insulted. You can barely buy Ralph Lauren underwear with $25.

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10 years ago

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2 years ago

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2 years ago

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2 years ago

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5 years ago

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6 years ago

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8 years ago

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6 years ago

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4 years ago

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6 years ago

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7 years ago

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12 years ago

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8 years ago

I've been there a few times to have my clothes dry-cleaned the price is good service is fast and the clothes came out perfect.

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11 years ago

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Review Highlights - Stars Cleaners

“And they offer same day service which is great.”

Mentioned in 2 reviews

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Stars Cleaners - dryclean - Updated October 2026

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