Avalon is a good neighborhood cleaners. I had an issue the first visit, but they made it right, and…read moreI commend them for the doing so quickly. The owner was very nice and considerate. I will be back!

Worst experience ever! I took a brand new dress in for…read morealterations and cleaning almost a month ago. Initially, they told me it would be ready in two weeks. However, on the day I was supposed to pick it up, they called to inform me that their tailor had been dealing with family issues and hadn't shown up to work in two weeks. They said they had sent his work to other stores to get it done. They asked me to confirm what needed to be done and told me to pick it up the next day (Wednesday). I went on Friday instead, only to be told that the tailor at the other store couldn't do the alterations because there wasn't enough fabric to complete the work. The dress wasn't even at the store, and they told me to return on Monday. When I showed up on Monday, the manager spoke with me directly and explained that the dress had been cleaned, so they removed the tags. However, they hadn't done the alterations, and the dress was still at the other store. After about 20 minutes of taking no responsibility and offering no solutions, we agreed that he would contact George (their tailor, who is great at what he does) and even personally deliver the dress to him if needed. He promised to call me by the end of the day to confirm when I could pick it up. Of course, he never called. So I went back again today. When I arrived, they simply handed me the dress -- no alterations, not cleaned, and with the tags removed. I asked to speak to the manager, who tried to downplay the situation and told me there was nothing they could do. He gave me the contact information for a lady who could do the work and have it ready the next day. However, when I went to her, she tried to charge me three times what they had originally quoted for the alterations. In conclusion: They left me with a dress I can neither wear nor return.

Friendly service and discounts available, which helps a lot!…read moreI've been very pleased with everything I've had cleaned here over the past 10 years!

Prompt and efficient service and great communication regarding the completion of my orderread more

Amazing and fast service for a great price!! I came for an alteration at 4pm and she was done at…read more5:15 with a smile!

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

Extremely poor experience at the grand lakes cleaner. The items I dropped off were not cleaned at…read moreall, yet they charged me $75. When I questioned it, the front desk staff got defensive and confrontational instead of addressing the issue professionally. Completely unacceptable service. This place should be shut down

They ruined my fancy dress and they didn't even tell me. I just won't go back because I'm so mad at…read morethem for making me pay them for ruining my pretty dress. Really bad service!

I highly recommend using pro cleaners. The owner really cares about customer satisfaction. We got…read moreour dry cleaning back the same day and they were even able to get out some stains/markings that were left by the previous dry cleaners we used. Fast and efficient!

Such a fast and friendly service ! I dropped off basically my entire family's dry cleaning after a…read morewedding and was really happy with the service and turn around. Will definitely be returning !

I went to Zesty Cleaners simply by reviews on Katy Flewellen in Katy.. I took a black velvet suit…read morethat was expensive, but had been packed for at least 10 years.....could be almost considered vintage, but gorgeous. The Manager took special attention and even cut the delicate buttons off for safety. I was quoted a price upfront and a time to pick up. Not only was it ready, on time and priced, but the packaging was amazing with a sponge padded hanger and a protective covering over the top plus the plastic protection. This is service I had not experienced for 20 years. Other cleaners have either "lost" or "stolen" my clothes without compensation. And their customer service was non-existent. Have therefore NOT used a cleaners in years for anything that I definitely wanted returned to me. This apparently is family owned.....and the service is 100% top notch. Obviously highly recommended.

The service is great, but unfortunately the quality didn't match. My husband new Peter Millar coat…read morewas over-pressed, and the logo on one of the vests was melted off. Pants also came back with double creases. I really wanted to like this dry cleaner because the staff was friendly but it's disappointing to have to get all of these items redone.

Overall Rating: 1/5 Transparency: 0/5…read moreCustomer Service: 1/5 Professionalism: 1/5 Value for Money: 1/5 Experience: Frustrating and unacceptable Avoid this place if you expect clarity or professionalism. They do not give you actual prices. Instead, they mention a peice count without explaining then they prepare the bill. . I got burnt so this time, When I asked for the actual cost, the lady said their mannequins are large and my medium shirts might get damaged. I explained they have done these shirts before without any issues. She then said the owner is upset because all medium shirts require extra care and might need a surcharge. Then she said she would take the shirts but would not be responsible if they get ripped. That made no sense. Why would I pay premium pricing just to risk having my clothes damaged? That was it for me. I said no thanks and walked out. There are better options in Katy. This is not one of them.

This was the worst experience we have ever had. We had some really expensive shirts that we asked…read moreto have dry cleaned. When we picked them up they were WASHED! The colors faded out and shrunk. They weren't even sorry about it either. We will never, ever go there again.

I came here when my house power was gone! Many other folks were there as well but plenty of…read moremachines to serve everyone at that time! The place is nice and air conditioned, I like that I can purchase my laundry without cash! Definitely like to use if something happens again! Cheers

Very clean and easy to use! Relaxing environment too…read more Came here for the first time to wash my heavy comforter. The bigger washers start at $8.75 for a regular wash and go to $9.55 if you want to add an extra wash. The regular size washers are $6.75, the bigger dryers are $2.10, and the regular dryers are $1.60. You need to load up a laundry card to get the machines to work, but it's super convenient that you don't need quarters. You can pay with Apple Pay/card, EBT, or cash. Note that it's $1 for the card (I think). They also have a bill breaker. I would definitely recommend it here!