I had a very disappointing experience with this location. I specifically requested a callback to…read morediscuss the pricing of all my items before any work was done. I never received that call, so I called the store myself and was told someone would get back to me. Instead, the next day I received a text saying my items were ready for pickup, even though I had never approved the pricing. When I called to ask about it, the employee apologized and admitted I had been charged for an item at a price I never agreed to. She assured me she would apply a discount to make up for the mistake, but when I picked up my order, there was no discount. It got even worse. One of my items wasn't fully cleaned and a piece of the flowers were removed/fell off but I was never told. I brought it back to have it redone. When I got it back the second time, it had been burned. The lack of communication, failure to honor what was promised, and damage to my item made this a terrible experience. I definitely won't be returning, and I can't recommend this business.

Avalon is a good neighborhood cleaners. I had an issue the first visit, but they made it right, and…read moreI commend them for the doing so quickly. The owner was very nice and considerate. I will be back!

Fast, great customer service and reasonable prices!…read more I do not bring business shirts or items similar to that so I cannot comment on those prices. I brought business suits, suede dresses, and pantsuits embellished with metal. All items were cleaned and looked great.

I will give Comet Cleaners 2 stars because the price they charge was astronomically expensive. A…read morepair of jeans hemmed and laundered $37. I notice the newest review I found was 11 months ago. I will say the work was nice but not that nice!

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

I asked for some alterations of an intricately embroidered dress. I needed it by the following day…read moreand they did it beautifully and quick!

Extremely poor experience at the grand lakes cleaner. The items I dropped off were not cleaned at…read moreall, yet they charged me $75. When I questioned it, the front desk staff got defensive and confrontational instead of addressing the issue professionally. Completely unacceptable service. This place should be shut down

They ruined my fancy dress and they didn't even tell me. I just won't go back because I'm so mad at…read morethem for making me pay them for ruining my pretty dress. Really bad service!

I highly recommend using pro cleaners. The owner really cares about customer satisfaction. We got…read moreour dry cleaning back the same day and they were even able to get out some stains/markings that were left by the previous dry cleaners we used. Fast and efficient!

Such a fast and friendly service ! I dropped off basically my entire family's dry cleaning after a…read morewedding and was really happy with the service and turn around. Will definitely be returning !

The service is great, but unfortunately the quality didn't match. My husband new Peter Millar coat…read morewas over-pressed, and the logo on one of the vests was melted off. Pants also came back with double creases. I really wanted to like this dry cleaner because the staff was friendly but it's disappointing to have to get all of these items redone.

Great service. Always happy with their work! They do a really good job with white pants or shirts…read morethat need stain removal.

Overall Rating: 1/5 Transparency: 0/5…read moreCustomer Service: 1/5 Professionalism: 1/5 Value for Money: 1/5 Experience: Frustrating and unacceptable Avoid this place if you expect clarity or professionalism. They do not give you actual prices. Instead, they mention a peice count without explaining then they prepare the bill. . I got burnt so this time, When I asked for the actual cost, the lady said their mannequins are large and my medium shirts might get damaged. I explained they have done these shirts before without any issues. She then said the owner is upset because all medium shirts require extra care and might need a surcharge. Then she said she would take the shirts but would not be responsible if they get ripped. That made no sense. Why would I pay premium pricing just to risk having my clothes damaged? That was it for me. I said no thanks and walked out. There are better options in Katy. This is not one of them.

This was the worst experience we have ever had. We had some really expensive shirts that we asked…read moreto have dry cleaned. When we picked them up they were WASHED! The colors faded out and shrunk. They weren't even sorry about it either. We will never, ever go there again.

To the gentleman that decided to yell and scream at my mother because she charged tax. Please feel…read morefree to come back when I am there and do the same. Context- wanted a resole job and on the ticket slip wrote $120 + tx cash or check. Comes in with $120 and yells and screams that you are not suppose to charge tax when paying cash. Then proceeds to threaten my mother and belittling her. PLEASE PLEASE PLEASE come back when I am there. I will gladly explain to you 1) the taxes that are filed for all sales 2) assist you with a much needed attitude adjustment 3) show you how to respect women.

And here we go another great example of to whom that came in today older lady asking for edge…read moredressing that we were currently out of stock. We told her we do not know when the shipment is coming in but could also try red wing down the street. Instead of saying ok and leaving she proceeds to ask over and over well when well when and how much is it it at redwing. My mother asks her to please leave and she raises her voice saying my mother had a bad attitude. Why is it so difficult to ac pet a no and go about your business. The entitlement thought process is absolutely and will never be accepted here.