And here we go another great example of to whom that came in today older lady asking for edge dressing that we were currently out of stock. We told her we do not know when the shipment is coming in but could also try red wing down the street. Instead of saying ok and leaving she proceeds to ask over and over well when well when and how much is it it at redwing. My mother asks her to please leave and she raises her voice saying my mother had a bad attitude. Why is it so difficult to ac pet a no and go about your business. The entitlement thought process is absolutely and will never be accepted here. read more

US Shoe Hospital - Boots and shoes that are getting repaired - Shoe Repair Near Me - Katy, Texas

Went there to get my boots repaired via inter-soles. Basically the older female said she only clean leather shoes. I was confused then. "My boots are leather". Rudely she replied, I will not replace your boot soles. Not what I wanted. Inter-soles not soles. I had my boots showed her want I needed and she said no! Not a good shoe or boot repair shop. read more

US Shoe Hospital - The terrible shoe repair place - Shoe Repair Near Me - Katy, Texas

After reading some of the negative reviews posted here and looking at the age of the reviews, I thought things may have changed. I decided to give them a try anyway. MISTAKE, believe exactly what you read. Will drive into Houston before doing business at this place. The lady up front is rude and dismissive. 6/18/24 read more

I wanted to thank the lady that repaired my heals , they all look great! First time coming here to get my heals fixed and was not disappointed! read more

Had a hole in my bag, they wouldn't want to work on it. Looked like a pretty simple fix to me.

I have used this company several times and I could not have been more pleased. They did a great job of replacing soles and doing other repairs. Would definitely recommend. read more

I read the son's response to what he feels are negative comments about his mother. I'm sure people are horrible sometimes but everyone is not. I have been in retail for 20 years, so I have literally seen some terrible customers. I understand that she probably has her guard up. I would just like to tell you I had a similar experience as the people complaining. I was nice when I came in. Having frequented the location on Dairy Ashford I didn't know what to expect. I had a pair of shoes repaired and they broke a week after i paid for the service. I didn't want to come back because the lady was not nice to me. I think you should take some of these comments into consideration. Everyone can't be lyin about their experience. I started going back to the Dairy Ashford location.... read more

Great and fast service I need my shoes repaired fast because I have to travel and they made it possible. read more

Deserves really a one but went only once in there and am sure some have a good experience with them. I have a very old pair of cowboy boots that only needed cleaning on the outside and slightly inside. The lady was not friendly and said no she cannot clean them. She pointed outside and said to go to a regular cleaners so I left confused and literally with the feeling I wasted my time going here. I also felt talked down to over cowboy boots and I stayed pleasant and with a smile the whole time. I would recommend to anyone not to go here and find somewhere else. It seems she probably has her regulars and is not interested in new business and clearly zero customer service. Even a smile and a better attitude when saying she would not do it would have been better. read more

The service was cheerful and prompt. The lady repaired the heel on my shoe and it was ready the following afternoon for a reasonable cost. One note, they only accept cash or a check. read more

I went there with a lot of shoes.it says shoe repair .she said no to everything unless all leather on heel .I asked what can you do ? She just kept saying no . I have had my heels done before somewhere else .but I Moved. Only leather .but I see all types of shoes in her store. Her social skills were terrible . I Found someone else that said no problem we can do that. read more

I've called this place 3 times, no answer or call back. Red flag from the start. Will not do business here.

Hi, great service/friendly/reasonable/ had a quality german sandal that was almost unwearable because of backstrap issues that got fixed in days for less than $11. Genuine highly skilled sole prop biz, not a chain. Thanks Tom Pelkey. read more

Good service. Quality shoe repair completed on time. No complaints from me. Gave me an estimate before work was done and charged according to the estimate. read more

Worst customer service ever. Lady in the front is rude and everything I was asking the answer was "we can't do". Don't waste your money or time in this place. read more

If I were to base my review solely on the kind and warm customer service I would be Straining to give One star (do not expect smiles and pleasantries); however, basing my review on services provided I would have to give a solid 3 stars. The work done for me was minimal (capped a pair of heels), so I can't give a whole hearted opinion on their workmanship. I do plan to bring a couple of purses next, so we shall see!! read more

I have tried to call to make sure my boots have been repaired & she will not answer the phone. All you get is a recording saying the mail box is full. The business is about 20 miles from me so I would like to make sure the boots are ready before I make the 20 mile trip. The woman is very rude & I will never take anything there again. read more

Did a great job with my winter boots that needed to be polished and had some tough scuff marks on them. Thank you!

I just left US Shoe repair it might might be a cultural difference but I didn't get a good feeling from her I told her I'd had to pair of boots I need a Polish and she said just leave it but just didn't get a good feeling of cooperation cooperation. So I left she needs to change her attitude be more pleasant if she wants more business. Doing a good job also requires that you have a can do attitude towards your customers and good customer service and I did feel that while I was standing there I felt like she just wanted me to leave. read more

First the place is a dump and the counter person (the owner) has no customer service savvy what so ever. Nonetheless she did exactly what she said she would, delivered on time, and did an excellent job polishing my ostrich skin boots. They have not looked this good since I bought the in 1986! . So just be patient, explain EXACTLY what you want done, and make her repeat it back along with writing it down. The owner is a nice person, but just of another culture that does not smile. read more

This lady knows her stuff people! No frills, cash service but her quality is excellent!

I cannot even give them 1 star. I just left there while I was on my lunch break. I stood in the lobby for about 10 minutes or longer while the lady in the back continued to work. She clearly saw me through the glass, but never acknowledge or came out to see what I needed. If they are not taking new customer then put a sign up, but don't let me just stand in the lobby without being acknowledge. I finally just left...HORRIBLE customer service. read more

These folks have been in business in katy a long time. We take our leather vests in because she takes her time and removes the lining sews on patches and replaces the lining. Unlike most who just sew through the lining sewing pockets etc closed. She has always done a great job and for 10 years we have gone there and recommended her to friends. She's not a chatter box but is not rude. Different culture. She does great work for us read more

My mother had dropped off my boots to fix the sole and when she went to pick them up the lady tells my mom that she gave one shoe away. Out of the pair. She accidentally gave another lady one boot. And she doesn't keep the numbers to her clients so she said that she can't get my boot back. I had to buy a new pair of boots that don't look the same because they no longer sell mine, and she reimbursed me. Incredibly unprofessional and will never be going back there. read more

I tried to go there two Saturdays in a row at 10:15 am. No one was there. No hours posted on the door. Two other people were waiting with tickets to pick up. The barber shop next door also was closed with no hours posted. After 10 on saturday? How do they make any money? read more

I gave this one star to show I made the effort! I have NEVER taken anything there that she said she could repair. Leather shoes to be re-soled. One pair that JUST needed a heel re-attached. A leather handbag that just needed a button replaced (something any COSTUME SHOP at a local theatre could do!). Absolutely useless and will never get business from me. Cannot believe how inept. read more

You can tell when someone has years in experience on what they do sometimes and I definitely did here at US Shoe hospital. I took in my chaps to get cleaned and buffed and also have the rubber part of the heel replaced and I am very satisfied and will be coming back again. I've read a bad review on here about the lady not wanting to do work on some types of shoes and I'm pretty sure if the lady said no to business probably knew what she would get into trying to repair something especially if it's not a quality shoe. You get what you pay for and if you try to bring a cheap item that is cheap bc of the material or how it's made to a place that's been there for years and has years of experience and craftsman's ship than there's a real reason behind it. A quality shoe or item that is made correctly without cheap material will be way easier to repair and will last longer than something that was made with poor quality. Just my two cents. read more

My story has no particular day, since I've been using them for years. They do great work, as the family works their a$$ off to repair my stinky shoes :-) Hmm the lady's attitude is what call rude cute, typical hard working Asian. It's obvious she 1st generation in the states, and would love to say welcome to America, as I'm sure she left and lost everything to come; but didn't we all. Hmm maybe I could get a smile. . . Blessings to you and your American Dream. read more

...this place used to be good, but not any more; this lady has minimal skills & no customer skills; will never use her again; my advice, find another place. read more

I took a pair of shoes here to get resoled and polished. And I must say one I got these shoes back they look better than they did originally. Idk why this place got such horrid reviews both online and through other apps. Granted I do have rather large feet (size 16 in dress shoes) the sixty dollars I paid to have the service done is till way cheaper than going through the hassle of going out and buying a new pair of shoes elsewhere. I understand that this lady can be rather difficult but I kept conversation to the minimum and found myself in and out with any hassles at all. I'm pleased with the work and craftsmanship of the job she did on the shoes. Next time I will consider shopping around for a better price though read more

Always check their work if you use this place. If it is done properly, you are fine. If not, you are out of luck. They reattached a purse chain, knotting the two chains together. The chains were tucked into the purse, so I didn't see it until I got home. I tried to unknot it, but failing called the owner and asked her to remove the knot that was not there previously. She said to bring it in. She said she could not reattached the chain to remove the knot they added. I said I would like a refund for the improper reattachment and she refused. Now Yelp has helped me find another shoe repair and it's closer to home! read more

Horrible first impression with this place. Customer service is awful. Was not acknowledged when I walked in the door. I came in to add an extra hole to the shoe strap that goes around my ankle. The woman working there was not helpful at all and had major attitude. She asked me where I wanted to place the holes and I asked her if I could put the heels on and measure it on my ankle. She threw my shoe down and told me I needed to do it myself and come back and get her when I was ready to be serviced, then walked to the back and began working on shoes again. I decided to walk out. A few minutes later, I decided to call but she picked up the phone and hung it up. Called back two times in a row and the phone went straight to voicemail. I've read reviews on how well her work is but that does not matter when you're rude to customers, especially when they are new. I also did not appreciate my expensive new shoes to be thrown down. read more

I have been going to this shop for at least 15... maybe more years and the lady has never been more than civil to me. I did not care, because the excellent level of work speaks for itself. As does the price and turn around time. Having read her daughters review I will be more patient with her reticence. read more

I dropped my winter boots off to get a cap replaced on the heel (.25 cents worth of plastic and .25 cents worth of glue). I asked the older oriental woman how much-- because I am on a very tight budget. She said $11. I decided I could afford that. While I was there, I asked her how much to replace the heel caps on a pair of high heels (because I had a pair at home I thought I might bring), and she said, $7. I left my boots (she never took my name or number) and came back on Friday as she requested. She had a hard time finding my boots-- and announced that to replace just the heel cap was $22-- and she only accepted cash-- no credit or debit. I was livid. I told her the prices she gave me a few days earlier. She denied quoting those prices. Peeps, I had $2.33 in my bank account the day I brought my boots in-- but I knew I could earn at $11 by Friday. Because I am poor, price was VERY important to me. I had raided my piggy bank and brought just the right amount of change in to be able to get my boots... Needless to say-- I had to drive to the bank (on fumes), and extract $10 of the $25 I set aside for grocery money-- and then drive back to pay her. I even told this woman how much her lying 'cost' me, and she still did not care. I WILL NEVER EVER do business here-- and, I highly recommend taking your shoes elsewhere for repair. Not only does this woman have the customer service of an eel,-- this lady lies... read more

Do not go here! I would give this place a ZERO if possible. It is dirty and cramped, which wouldn't normally make much of a difference to me, but when the service is bad, the atmosphere gets attention too. I took my daughter's backpack and asked the woman how much she would charge to put in a new zipper, as the one on the outer pocket had broken. The woman looked at it and told me $8. I thought that was a good price and happily let her keep it. My husband picked it up the day it was ready and paid without looking at it. She had REPAIRED the zipper, not replaced it! It was now very difficult to zip and unzip and actually broke again the very next day! I took it back and told her I needed a refund. She refused. She told me no one can replace a zipper in a backpack. I don't know if that's true, but she had given me a price to replace one, not to repair one. After several minutes of conversation, she finally admitted that she didn't communicate that to me because her English is not good (she is Asian), but she still refused to refund my money. I realize that $8 is not that much, but it's the principal. She did not perform the service she agreed to, and she did shoddy work anyway! Before she finally understood the problem, she put her hand up in my face like "Talk to the hand"!! Very rude woman! read more

Incredibly Rude!!The lady working at this store threw a shoe at me. I have never reviewed a place of business before on website, but I was compelled to write this review because I experienced such terrible, rude customer service. I had dropped off 2 pairs of shoes to have the heels replaced and to restitch the front of the sole. My wife picked up the shoes, and when I saw the repair I knew it was not right. Instead of stitching it, a glob of glue was used that did not hold. When I returned to the store to ask them to repair it, she told me the shoe was too old to stitch. I was very polite but I asked her to stitch it like I have always had done before on other shoes. I have had shoes repaired in four different states and it has never been an issue before. Reluctantly and rudely she agreed to fix it. But what was unbelievable was when I went to pick up shoe and I told her what I was picking up her response was "Oh you,"THREW the shoe at me, and disappeared into the back room before I could say anything. My family has used them quite a few times before because only shoe repair store around. They have always been unfriendly but just put up with. I will go to a shoe repair shop in Houston before I give them my business and money. read more