Amazing experience. I came in to have my soles glued and the gentleman did it on the spot and added…read morea polish, now my shoes are brand new! I asked for the fee, and he said none. I w ante to leave him some cash but as usual I had only a few bucks.. This shop is large and the man knows his stuff!

JR did a great job on my prada cups and brought them back to life ! repainted the chipped patent…read moreleather and glossed ! also expanded the toe box !!

WOW!!!! They did an outstanding job! They brought mine and my husbands boots back to looking all…read morenew! They were so very friendly and great prices! I highly recommend these guys!

Have been coming and going to this business for years. They're good at repairing and cleaning…read moreshoes. Every time they fix my shoes, it comes out looking brand new. If they can't fix a specific shoe, they'll let me know. Business takes cash. They're even courteous to ill mannered customers.

Reasonable price, solid work, quick turnaround even during the holiday season, and exceptional care…read morefor customers. I had my eye on these beautiful black leather boots for 2 years before I finally bought them. They were comfortable, but much to my disappointment, the soles had zero traction and I was certain I'd slip and fall if I wore them out of the house. Al re-soled them for around $35 (if memory serves) during the week of Thanksgiving in 2025 in around 3 days. The soles look seamless and no one would be able to tell that they weren't the originals. They have solid traction on the ground and I am happy to report that I have not slipped once.

This is an amazing small business. I've taken boots here had custom boots made. I regularly take…read moreall of my loafers and get bottoms put on them. Protectors. Pricing is very reasonable and his craftsman are extremely pleasant to deal with. And my items are always returned on time in great condition.

I had a pair of Louboutin boots that I loved, but stopped wearing a year ago because something was…read moreloose in the heels. It sounded like pebbles or stones. Totally bizarre. Anyways, they ended up sitting in my closet for over a year. Alberto is the real deal. Instead of trying to tell me to get another pair of boots (like some competitors in town), he looked at my old ones as something that could be fixed. He told me to come back 3 days later to pick them up. I was hesitant it could be resolved without tearing the boot apart but I put my trust in all the reviews from our awesome Yelpers! Fast forward Saturday...my boots were in perfect condition! And no more loose stones in my heels! Was so happy! It's awesome to have a local shoe repair person like Alberto in the Memorial area. We are so lucky he's right here. If you have shoes that need fixing, go to Alberto. He does great work and will save you from having to buy a new pair. Trust me, your feet will be happy.

Very disappointing experience. I brought my boots in to have rubber soles added. A lady in the shop…read moretold me the job would take three days and cost $60. When I returned after three days, the owner told me the boots were not ready and asked me to come back in an hour, which made me think he hadn't even started the work yet. I went back the next day, and he charged me $94 for two simple rubber soles. The boots were not even cleaned. When I mentioned that I had been quoted 60, he refused to acknowledge it or discuss it. Unprofessional, unreliable, and overpriced. Strongly not recommended.

George is very good at his job, fast and professional. My boots turned out perfectly, better than I…read morecould have expected. Will definitely come back anytime I need shoe repair and recommend this business.

This is a small business that needs to be recognized as they always get the job done. I took a pair…read moreof my husband's shoes in. The shoes got new heels and a fresh polish they come back looking new!

I had a pair of loafers that caught some uneven sidewalk a few times that really did a number on…read morethe front of them. I enjoy polishing my shoes, so I did my best to try to get the area as clean as possible and then polished them up with a colored cream with the hopes of masking the damage I had done. While the shoe as a whole looked better, the scraped-up toes looks only looked marginally improved. I needed to get the help of a professional. I saw that Bellaire Shoe Hospital, a shop I had used before, had a website with the option to email them. After a few emails with the owner Jeremy, I was confidant he would be able to improve the look of my shoes. While there I decided to add a Vibram sole protector and redo the worn-out heel to my beaten-up loafers. I didn't plan on doing this at first because I thought the shoes were done for, but Jeremy was confident he could get them looking close new again, so I trusted his advice. I left that pair and a couple of other shoes that needed some work and he said they would be ready in a few days. One of those tasks for the other shoes was regluing a sole back on to a relatively new pair of shoes. It was showing about 2 inches of separation and I wanted to fix this before it got worse, I was trying to think of how I could inject some type of adhesive into the gap. When I showed Jeremy the shoes, he said he was just going to remove both soles, and reglue them so they both adhere the same way. That was way outside of what I was willing to try on my own. What was great was that it was cheaper to have a real cobbler repair the shoes properly than for me to buy the shoe glue on Amazon and attempt it myself. It was definitely one of those times it was really nice to leave the work to a professional. When I went in to pick up my shoes, I was really blown away with my loafers with the beat-up toes. No one except Jeremy and I will ever know the things these shoes had seen. They look incredible. The heels and the need sole protector really make the shoes looks great. The other two shoes looked awesome as well. There are lots of shoe repair shops you can go to, but I now have "my guy" to go in Houston when my family's shoes need servicing. Jeremy is respectful, kind, knowledgeable, and best of all he is willing to spend a few minutes with you to teach you how to take care of your shoes. He values your business but he also wants what is best for his customers in the long run.

unfortunately I got SCAMMED by Jeremy as well ! Considering I was a previous satisfied customer, I…read moream very confused and shocked as to why he has now decided to become a THIEF. He came to my house and picked up my items as normal then proceeded to BLOCK ME. I tried to message his business page on Facebook hoping it was a misunderstanding or mistake . He left me on SEEN & IGNORED ME. Do not trust him. I'm not sure what this dudes problem is but I've now lost my favorite pair of boots and will be filing a police report.

I've never been to a Shoe Hospital so I really did not know what to expect. I recently bought some…read moreboots for "Houston Winter" and they were ruined by the pavement in the parking lot at my work place. I was really disappointed and did not know what to do. A friend suggested to take it to the a shoe hospital. I went in on a Wednesday evening, Tony was so welcoming and educated me on replacing the heels for my boots, he was very knowledgeable. He advised me the cost and it would be ready for me Tuesday after 4:30PM. I got a text message on Monday that my boot were ready to be picked up, shockingly surprised they were done. I wished I took a before + after picture of my boots. Five Stars for great customer service. Five Stars for great pricing. Five Stars for early pick up!

Paul at the Westheimer and Blue Hollow was helpful, cordial, and kind. New job, new town, broken…read morezipper on brand new bag. Paul got it back on track and in working order and did so for free. When we need the services offered by The Shoe Hospital, we know where to go. Thank you Paul!

I brought my husband's leather shoes in for repair and cleaning. They did a great job and service…read moreat both drop off and pick up (different people) was friendly! Prices seem reasonable. We will be back!! Thank you!!!

Extremely disappointing experience. I was told to pay $633.26 upfront on December 30, 2025 to have…read morethe handles repaired on my vintage Louis Vuitton bag. They kept my bag for nine months. During that time, I received zero proactive communication. I had to call and visit the store more than five times for updates, and I was repeatedly told the bag was simply "waiting on rivets." I was given multiple timelines that were never followed through on. I was later told by another employee that the store had essentially been unsure what to do with my bag and that it had been sitting there. The initial repair also had to be redone, and after finally receiving my bag back, I noticed fraying on the newly repaired handles. Westin's lack of professional communication and follow-through throughout this process were particularly unprofessional. Calls were not returned, information was inconsistent, and I never felt that my concerns were being taken seriously. I have since emailed twice and submitted the company's contact form requesting a partial refund and still have not received a response. For $633.26, I expected significantly better workmanship, communication, and customer service.

If you're a creative and like custom designed clothes or are looking for something different for a…read moresmall group of friends other than the usual hookah, bar environment you have to take a class at Sole Sply. I took the custom denim class and loved every minute of the class. Em and her team were informative, patient and very accommodating. They provided the denim, art supplies, light bites and the vibe at an awesome price point imo. Everyone was able to curate their own custom denim jacket and received a lot of hands on assistance to make each design come to life. The shop is conveniently located in Montrose in a cute boutique. I love that she's a minority owned business and told her she's about to be booked and busy because this is a service I know others will enjoy. Em is super creative and a true artist. I'm so happy I found her and will be attending her upcoming art show and other classes like the custom camo and custom sneaker classes she offers. 10/10 highly recommend.

From the owner: Step into the world of sneaker magic at our one-of-a-kind spot! We're not just cleaning kicks;…read morewe're unleashing a wave of sneaker creativity and expertise. Our team, the sneaker experts, know the ins and outs of materials, using top-notch cleaning processes to revive your favorite kicks. But wait, there's more! Dive into you creative side with customization; we're not just artists; we're sneaker storytellers, turning your shoes into a unique masterpiece. Come see us for all your sneaker cleaning, customization, and restoration needs!