Great service! I have taken shoes/boots and handbags here for a variety of repair needs and…read morecleanings and they consistently deliver. Quick turnaround, good rates, and knowledgeable staff. They will tell you if something can't be done or what is better option for your item. Highly recommend!!

Great place to repair shoes and recondition purses! Started coming here about two year ago. Fair…read moreprices, great friendly service.

Reasonable price, solid work, quick turnaround even during the holiday season, and exceptional care…read morefor customers. I had my eye on these beautiful black leather boots for 2 years before I finally bought them. They were comfortable, but much to my disappointment, the soles had zero traction and I was certain I'd slip and fall if I wore them out of the house. Al re-soled them for around $35 (if memory serves) during the week of Thanksgiving in 2025 in around 3 days. The soles look seamless and no one would be able to tell that they weren't the originals. They have solid traction on the ground and I am happy to report that I have not slipped once.

Great job. good price. Did a proper repair on my wife's boots. I could trust them. Mailed boots…read moresent from five states away. Picked up on time

I've been coming here for years now. Any time I need a heel repaired I know they'll be fast and…read morereliable. I'm really hard on my boots and having them repaired here definitely beats throwing them out. Staff has always been friendly and turn around is usually faster than initially quoted. Highly recommended.

About 2 weeks ago, I went into the Houston shoe Hospital on Shepherd to get one of my weightlifting…read moreshoes repaired. It took a week. Things seemed okay. I used them yesterday and they fell apart. I decided to go into the business to understand what happened, and things went downhill fast. The person at the front counter, name is D told me to grab the other shoe. I did. He looked at the other shoe and said "Oh, I did this one because it has glue" (in a completely different area than what I had originally brought in) I asked if he knew which side he did- right or left. He said he didn't because it was on the slip he originally did. I asked if he could locate that. He said it was his professional experience that told him he didn't need to check. I advised that I would feel better if he could verify what shoe was worked on. Apparently, this was my first mistake. He told me that he basically did not want to call the administrator to do it, that it would take a really long time and that it would be making someone do a lot of work for "no reason". But it matters. It matters A LOT whether it was my left shoe, or my right. If this was the shoe he worked on, then I should get a refund. If this was not the shoe he worked on, then I should pay to get this done. Throughout this interaction, D became more and more rude. I addressed this and told him I did not like the way he was speaking to me. He simply responded "I can't help it if you don't like me" Sir, I mentioned nothing about liking or disliking you. I am saying I do not like the way I am being spoken to. Liking you has nothing to do with it. He then said "I do good work". I believe you. Again, this is not personal, but he made this incredibly personal for no reason. After A LOT of back and forth, it turns out he felt like I was questioning his judgement and he was being rude because he didn't appreciate that. He said had I just taken his word, he "may" have offered a discount to fix my other shoe. Here is the long and short of it all- it's not okay to treat someone poorly because they want clarification on work that was done and paid for. I actually hope he is right and this wasn't shotty work. But the way I was treated today? I'll go to literally any other shoe hospital than work with that guy again.

The best quality of work and exquisite custom design items. Great values for the detail of work.read more

May 1, 2019., Took in one expensive shoe to repair an unglued heel. Said it would be ready in one…read moreweek. Gave him 4 weeks. When I came in, not only was the shoe not ready, he said he was waiting for the glue and permission to repair and the cost is more. Okkkkk I said. How much more? I don't know he replied. He could have called me. Not only was the shoe opened up, it was a hot mess than when I took it in. Then proceeds to say, if you don't want to pay extra then I'll close up the shoe as is and you can take it elsewhere. Seriously? Had to let him finish it. I call 2 weeks later and he hasn't gotten to it and gave me a date of June 29th. Went on vacation then picked it up on 10th and $18 more. I finally go pick it up and bad mouth Shoe Hospital how they would never repair my shoe. The shoe was so dirty and looks like he did nothing to care for it while removing parts, gluing and put black stains all over it. And he thinks he did a great job. Look at the photo. My shoe that did not get repair on right, the dirt and gluing mess on my left shoe.

Old school service, quality and affordable prices. Way better than 90% of shoe shops, way less than…read morethe cost of new shoes/ boots. Recommend trying them out.

I found this shop a year ago. This guy is the absolute best. He's done a couple pairs of my boots…read moreand they are freaking phenomenal. Highly recommends this place.

I brought 3 pairs of Christian Louboutins. They did such a great job! . Staff are friendly and the…read moreservice is amazing. Definitely will be back

Extremely disappointing experience. I was told to pay $633.26 upfront on December 30, 2025 to have…read morethe handles repaired on my vintage Louis Vuitton bag. They kept my bag for nine months. During that time, I received zero proactive communication. I had to call and visit the store more than five times for updates, and I was repeatedly told the bag was simply "waiting on rivets." I was given multiple timelines that were never followed through on. I was later told by another employee that the store had essentially been unsure what to do with my bag and that it had been sitting there. The initial repair also had to be redone, and after finally receiving my bag back, I noticed fraying on the newly repaired handles. Westin's lack of professional communication and follow-through throughout this process were particularly unprofessional. Calls were not returned, information was inconsistent, and I never felt that my concerns were being taken seriously. I have since emailed twice and submitted the company's contact form requesting a partial refund and still have not received a response. For $633.26, I expected significantly better workmanship, communication, and customer service.

Maida's is a true Bespoke Boot and Shoe repair center. The amount of detail and pride in the their…read morework is unmatched. This is a legacy family own business run by Sal and his sons. I recommend them to everyone for boot repair, the Lucchese store sent me to them years ago. My BucketList includes a pair of Maida"s Bespoke boots. If you are unfamiliar with the term "Bespoke" here is the definition; Bespoke boots are custom-made footwear designed specifically for an individual, tailored to their unique measurements, preferences, and style. Unlike mass-produced boots, bespoke options offer a personalized fit and can incorporate specific materials, colors, and design elements chosen by the customer. This process typically involves consultations with a skilled cobbler or artisan, ensuring that the final product meets the wearer's exact specifications for comfort and aesthetics. This my friends is the Definition of the Maida's experience.

I wish I could give higher than five stars. I dropped my boots off for a shine and needed them for…read morean upcoming wedding. Unfortunately, life happened and I got to the shop after they closed when it was time to pick them up. I called the shop to see if there was anyway to grab my boots for my wedding the next day and sure enough Sal left his house to drive BACK to the shop to get me what I needed. Not only did he stop his day to help me, my boots looked beautiful again. For Sal to drive over on rainy evening to get my boots for wedding meant so much for me. There is no other place that would treat their customers with this much respect and grace. I truly encourage you to come over to Maida's for all of your needs, because I know I will never go elsewhere.

unprofessional, sloppy rude, not worth the money or time republic boot has better quality and…read moreservice.

Excellent work product. Friendly service and reasonable prices for their craft. Make the effort to…read moreget out there, in the nook of 290 & 610!

Lost 30 pounds recently. My belt was too loose. Brought it in to Village and they took care of it…read morein a flash. Great service!

Dropped my boots off for new heels and soles. Had them polished…read more Hit the dance floor next day looking sharp! Staff is helpful and friendly. Shoe repair crew extremely skilled! Highly recommend Village Shoe Shop. Fred Vitela