I asked for some alterations of an intricately embroidered dress. I needed it by the following day…read moreand they did it beautifully and quick!

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

I brought my favorite dress here only for them to ruin it. Worn only once for a family photoshoot,…read moreI brought it in to get a stain cleaned. When I went to pick it up, I noticed that one section of the pleats looked like it had been steamed or pressed completely flat. As in, my pleated dress came back to me with a section of pleats missing. When I pointed it out, they said they would send it back to get it fixed. I came back to pick it up and once again, they did not fix it. The fact that they were about to let me walk out of there without telling me that the dress was ruined tells me everything I need to know about this business. I had to request to speak to the owner to find out what happened. While he was apologetic and offered to compensate me for the dress, the entire experience ruined the business for me. Be warned - they will ruin your clothes, they won't be up front about whether or not they can clean something properly without ruining it, and then they will avoid the issue unless you bring it up. Run from this place.

Excellent service and jobs well done! Family owned . Has repair service available. Really, really,…read morereally recommend.

Friendly service and discounts available, which helps a lot!…read moreI've been very pleased with everything I've had cleaned here over the past 10 years!

Prompt and efficient service and great communication regarding the completion of my orderread more

I went to Zesty Cleaners simply by reviews on Katy Flewellen in Katy.. I took a black velvet suit…read morethat was expensive, but had been packed for at least 10 years.....could be almost considered vintage, but gorgeous. The Manager took special attention and even cut the delicate buttons off for safety. I was quoted a price upfront and a time to pick up. Not only was it ready, on time and priced, but the packaging was amazing with a sponge padded hanger and a protective covering over the top plus the plastic protection. This is service I had not experienced for 20 years. Other cleaners have either "lost" or "stolen" my clothes without compensation. And their customer service was non-existent. Have therefore NOT used a cleaners in years for anything that I definitely wanted returned to me. This apparently is family owned.....and the service is 100% top notch. Obviously highly recommended.

The service is great, but unfortunately the quality didn't match. My husband new Peter Millar coat…read morewas over-pressed, and the logo on one of the vests was melted off. Pants also came back with double creases. I really wanted to like this dry cleaner because the staff was friendly but it's disappointing to have to get all of these items redone.

A negative rating would truthfully be more appropriate. This establishment, actually a Brite Touch…read moreCleaner, ruined my very expensive custom draperies. We attempted to work with them, allowing Brite Touch to repress the draperies 3 times in an effort to improve the outcome. The result? - custom drapery panels ruined beyond repair! The pleats are permanently crumpled, the fabric and lining are fused/ stuck together, the lining now has a pink cast and the fabric integrity is so compromised that the panels no longer hang strait from the rod. It took 3 attempts to even press the ends of the draperies straight! See the attached (1) before and (4) after photos to further illustrate the issues. To date, they have not even reimbursed the $159 cleaning fee. It has been 3 months!! As for compensation for our loss? NADA! Brite Touch insisted they "...carefully followed the cleaning instructions on the care label..." despite the fact that there was no care label since these draperies were a custom fabrication. Communication with Brite Touch has been madding obtuse, inaccurate and inconsistent in what we assume are efforts to avoid financial responsibility to reimburse us for our loss. This has been an absolutely horrendous experience and it is ongoing.

I have been coming here weekly and they just charged me $7.82 for a men's business shirt??! It is…read moreusually half that price and I was told it was a different fabric. It's the exact same shirt. Have to find some place else- I can't afford 8 bucks every day my husband goes to work

Avalon is a good neighborhood cleaners. I had an issue the first visit, but they made it right, and…read moreI commend them for the doing so quickly. The owner was very nice and considerate. I will be back!

Worst experience ever! I took a brand new dress in for…read morealterations and cleaning almost a month ago. Initially, they told me it would be ready in two weeks. However, on the day I was supposed to pick it up, they called to inform me that their tailor had been dealing with family issues and hadn't shown up to work in two weeks. They said they had sent his work to other stores to get it done. They asked me to confirm what needed to be done and told me to pick it up the next day (Wednesday). I went on Friday instead, only to be told that the tailor at the other store couldn't do the alterations because there wasn't enough fabric to complete the work. The dress wasn't even at the store, and they told me to return on Monday. When I showed up on Monday, the manager spoke with me directly and explained that the dress had been cleaned, so they removed the tags. However, they hadn't done the alterations, and the dress was still at the other store. After about 20 minutes of taking no responsibility and offering no solutions, we agreed that he would contact George (their tailor, who is great at what he does) and even personally deliver the dress to him if needed. He promised to call me by the end of the day to confirm when I could pick it up. Of course, he never called. So I went back again today. When I arrived, they simply handed me the dress -- no alterations, not cleaned, and with the tags removed. I asked to speak to the manager, who tried to downplay the situation and told me there was nothing they could do. He gave me the contact information for a lady who could do the work and have it ready the next day. However, when I went to her, she tried to charge me three times what they had originally quoted for the alterations. In conclusion: They left me with a dress I can neither wear nor return.

They are overpriced and I asked to do medium starch on all 6 shirts and they only starched 3…read more How do you stay in business doing half baked jobs like this?

This business is dishonest and disorganized. First, one of…read morethe workers told us the wrong price for each shirt. When we picked it up it was twice as much, and even four times as much for other shirts, after they had mentioned each shirt would be around $1.50. Second, we were promised a 20% discount that was not honored when we picked up our shirts. Third, we took our own hangers to save some waste since the ones they provide only end up in the trash. When we picked up the shirts they were not returned with our hangers until we pestered them for our own hangers. Even then, they only returned half of the hangers that we had provided. We will never use them again!

My first time and it was great. I have never met any of…read morethe staff, since no one appears to be there. I like that it's 24 hours and they are open until 7 pm. For early risers and late nighters this is a real convenience. The location was clean and the other customers were very helpful being it was my first time? however the signage was very clean and help. They send discount texted codes. I look forward to trying pick up and delivery service.

I dropped off a short skirt with matching jacket. It was ready quicker than I expected so that was…read moreok. When I picked it up the total was $56.19. I said dollars ?!?!, yes. I paid it and said ok, I won't be back. They do not have service prices listed but I never expected to pay that much for two items .... Sorry for the late report, this is the first chance I have had to add this

Overall Rating: 1/5 Transparency: 0/5…read moreCustomer Service: 1/5 Professionalism: 1/5 Value for Money: 1/5 Experience: Frustrating and unacceptable Avoid this place if you expect clarity or professionalism. They do not give you actual prices. Instead, they mention a peice count without explaining then they prepare the bill. . I got burnt so this time, When I asked for the actual cost, the lady said their mannequins are large and my medium shirts might get damaged. I explained they have done these shirts before without any issues. She then said the owner is upset because all medium shirts require extra care and might need a surcharge. Then she said she would take the shirts but would not be responsible if they get ripped. That made no sense. Why would I pay premium pricing just to risk having my clothes damaged? That was it for me. I said no thanks and walked out. There are better options in Katy. This is not one of them.

This was the worst experience we have ever had. We had some really expensive shirts that we asked…read moreto have dry cleaned. When we picked them up they were WASHED! The colors faded out and shrunk. They weren't even sorry about it either. We will never, ever go there again.

I highly recommend using pro cleaners. The owner really cares about customer satisfaction. We got…read moreour dry cleaning back the same day and they were even able to get out some stains/markings that were left by the previous dry cleaners we used. Fast and efficient!

Such a fast and friendly service ! I dropped off basically my entire family's dry cleaning after a…read morewedding and was really happy with the service and turn around. Will definitely be returning !