I have found my new go to tailor! i ordered a dress for a wedding that was not true to size and…read more was in desperate need of altering on very short notice! Was not sure it could be done, I was wrong. They added fabric and completely redesigned the back to make it work. It looks beautiful. Reasonable pricing and excellent service. Highly recommend.

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

I brought my favorite dress here only for them to ruin it. Worn only once for a family photoshoot,…read moreI brought it in to get a stain cleaned. When I went to pick it up, I noticed that one section of the pleats looked like it had been steamed or pressed completely flat. As in, my pleated dress came back to me with a section of pleats missing. When I pointed it out, they said they would send it back to get it fixed. I came back to pick it up and once again, they did not fix it. The fact that they were about to let me walk out of there without telling me that the dress was ruined tells me everything I need to know about this business. I had to request to speak to the owner to find out what happened. While he was apologetic and offered to compensate me for the dress, the entire experience ruined the business for me. Be warned - they will ruin your clothes, they won't be up front about whether or not they can clean something properly without ruining it, and then they will avoid the issue unless you bring it up. Run from this place.

DO not take your shoes here for cleaning, I totally got ripped off here! I spent $189.42 to get my…read more7 pairs of shoes cleaned (4 leather sneakers and 3 suede oxfords) and they did a very poor job (see pics). When the shoes were ready for pick up I was lied to that they all look brand new with the exception of the brown suede shoes. Unfortunately that wasn't the case. The white shoes are still dirty and look pretty much the same when dropped off. The navy suede shoes also still look the same when dropped off.

Fast, great customer service and reasonable prices!…read more I do not bring business shirts or items similar to that so I cannot comment on those prices. I brought business suits, suede dresses, and pantsuits embellished with metal. All items were cleaned and looked great.

I will give Comet Cleaners 2 stars because the price they charge was astronomically expensive. A…read morepair of jeans hemmed and laundered $37. I notice the newest review I found was 11 months ago. I will say the work was nice but not that nice!

The service is great, but unfortunately the quality didn't match. My husband new Peter Millar coat…read morewas over-pressed, and the logo on one of the vests was melted off. Pants also came back with double creases. I really wanted to like this dry cleaner because the staff was friendly but it's disappointing to have to get all of these items redone.

Great service. Always happy with their work! They do a really good job with white pants or shirts…read morethat need stain removal.

Although I rarely need to go to have my cloths professionally cleaned, there is no other place I…read morewould ever consider. She is always pleasant and remembers my name. She will greet you with a smile, kindness, respect, and share her clearly good heart.

A negative rating would truthfully be more appropriate. This establishment, actually a Brite Touch…read moreCleaner, ruined my very expensive custom draperies. We attempted to work with them, allowing Brite Touch to repress the draperies 3 times in an effort to improve the outcome. The result? - custom drapery panels ruined beyond repair! The pleats are permanently crumpled, the fabric and lining are fused/ stuck together, the lining now has a pink cast and the fabric integrity is so compromised that the panels no longer hang strait from the rod. It took 3 attempts to even press the ends of the draperies straight! See the attached (1) before and (4) after photos to further illustrate the issues. To date, they have not even reimbursed the $159 cleaning fee. It has been 3 months!! As for compensation for our loss? NADA! Brite Touch insisted they "...carefully followed the cleaning instructions on the care label..." despite the fact that there was no care label since these draperies were a custom fabrication. Communication with Brite Touch has been madding obtuse, inaccurate and inconsistent in what we assume are efforts to avoid financial responsibility to reimburse us for our loss. This has been an absolutely horrendous experience and it is ongoing.

I had a very disappointing experience with this location. I specifically requested a callback to…read morediscuss the pricing of all my items before any work was done. I never received that call, so I called the store myself and was told someone would get back to me. Instead, the next day I received a text saying my items were ready for pickup, even though I had never approved the pricing. When I called to ask about it, the employee apologized and admitted I had been charged for an item at a price I never agreed to. She assured me she would apply a discount to make up for the mistake, but when I picked up my order, there was no discount. It got even worse. One of my items wasn't fully cleaned and a piece of the flowers were removed/fell off but I was never told. I brought it back to have it redone. When I got it back the second time, it had been burned. The lack of communication, failure to honor what was promised, and damage to my item made this a terrible experience. I definitely won't be returning, and I can't recommend this business.

Avalon is a good neighborhood cleaners. I had an issue the first visit, but they made it right, and…read moreI commend them for the doing so quickly. The owner was very nice and considerate. I will be back!

Service requested for a certain date and was not completed after confirming 2 times prior.read more

They are overpriced and I asked to do medium starch on all 6 shirts and they only starched 3…read more How do you stay in business doing half baked jobs like this?

My first time and it was great. I have never met any of…read morethe staff, since no one appears to be there. I like that it's 24 hours and they are open until 7 pm. For early risers and late nighters this is a real convenience. The location was clean and the other customers were very helpful being it was my first time? however the signage was very clean and help. They send discount texted codes. I look forward to trying pick up and delivery service.

I dropped off a short skirt with matching jacket. It was ready quicker than I expected so that was…read moreok. When I picked it up the total was $56.19. I said dollars ?!?!, yes. I paid it and said ok, I won't be back. They do not have service prices listed but I never expected to pay that much for two items .... Sorry for the late report, this is the first chance I have had to add this

Overall Rating: 1/5 Transparency: 0/5…read moreCustomer Service: 1/5 Professionalism: 1/5 Value for Money: 1/5 Experience: Frustrating and unacceptable Avoid this place if you expect clarity or professionalism. They do not give you actual prices. Instead, they mention a peice count without explaining then they prepare the bill. . I got burnt so this time, When I asked for the actual cost, the lady said their mannequins are large and my medium shirts might get damaged. I explained they have done these shirts before without any issues. She then said the owner is upset because all medium shirts require extra care and might need a surcharge. Then she said she would take the shirts but would not be responsible if they get ripped. That made no sense. Why would I pay premium pricing just to risk having my clothes damaged? That was it for me. I said no thanks and walked out. There are better options in Katy. This is not one of them.

This was the worst experience we have ever had. We had some really expensive shirts that we asked…read moreto have dry cleaned. When we picked them up they were WASHED! The colors faded out and shrunk. They weren't even sorry about it either. We will never, ever go there again.

I highly recommend using pro cleaners. The owner really cares about customer satisfaction. We got…read moreour dry cleaning back the same day and they were even able to get out some stains/markings that were left by the previous dry cleaners we used. Fast and efficient!

Clothes were promised by 5 PM yesterday. Still don't have them. Have a flight early tomorrow that…read morewe needed the clothes for. They don't answer their phone. Have been to the actual store at least 3 times today to get the items. They said they would call, never called. DO NOT TRUST THEM WITH YOUR CLOTHES.