READ MY REVIEW FOR WHY YOU SHOULD NOT GO HERE.
The employees seem like a couple that own/work for this local cleaners, and are well greeting and come on forward nicely but CANNOT multitask so don't bother trying to ask for what you want if they're stapling tags or folding clothes. About a month ago I dropped off a genuine suede leather jacket, couple hats and slacks, the woman had notified me it was only going to take a 3-5 days for the jacket and the rest a day at least. I came back the next day for hats and slacks and came out good but not its greatest, seen better for stains even a washer could get rid of. I had no issue however.
I came back 4 days later for the jacket, is was unprepared. The woman said it was sent to the leather factory for PROFESSIONAL cleanse, she DID NOT let me know about this the first day, she awarded me a couple days more and I understood and proceeded, she said a couple days more needed and to always call to check in on clothing. I like to be present in the situation, not much for the phone.
I came back A WEEK later, the same exact thing happened but as nice of a person I am I let it be.
ANOTHER WEEK passed by and I returned to the cleaners but this time I met a man, most likely her spouse or co worker, he basically explained the same thing I've been hearing weekly, I told him how long I've waited and that I was no longer interested in their service, I just wanted my jacket returned, and no charge should be given just my clothing back just how I sent it. At this point he knew they fucked up, and WE BOTH AGREED on a RETURN with no CHARGE. He said come back on a Wednesday which was 3 days later from the day I met with him.
As predictable their work was, I decided to come a week later, also known as today's date the review was posted. This time they were both working at the same time. I walked up, given my tag, as I started this review they couldn't multitask and didn't even greet my entrance, I turned in my tag, he types the code and then scrolls for my jacket, suddenly begins to speak very shady in a different language to the woman other than English. Finds my jacket hangs it and asks for the total. I had reminded him about the agreement we made just a week ago and then told them the situation that I've been troubling with them since day one, they then began to get very hostile and defensive and tried to outsmart me with an excuse that it was the leather company's fault and not their's, RIDICULOUS.
I was starting to become irritated and just wanted to leave, I just payed, I thought that a month's work on a jacket would most definite be worth the pay, I payed, got my change, and then observed my jacket, BIGGEST MISTAKE I MADE.
THE SAME EXACT STAINS I had when I dropped my jacket off were still there, they literally DID NOT touch my jacket, I know bc the simplest stain, which was a 5mm pen mark, was STILL THERE, and to make it even worse there was a small tear on it!!
I confronted them about it and asked for a refund, and they seemed so intimidated about what I discovered that they offered me a re do in a matter of seconds...
I had already payed and I didn't want to pay $55 for no reason. I sent it out again for a re do, give them one more opportunity. They seemed very local with their work and not receive many customers, which shouldn't be a reason why they slack on their work.
They are not honest nor accurate.
I don't recommend sending your clothing here especially sentimental or worthy clothing.
I'll be returning again with another review once I pick up my jacket from the re do and keep this updated. read more