The staff here are friendly and professional. Usually, when I walk in, I get to speak with a rep…read moreright away. No complaints. One piece of advice is to ask your rep to check t make sure whatever you are picking up will work with what you have. I'm specifically referring to modems and wifi extenders. I'll probably switch over to its mobile services sometime this year:)

By far one of the worst service experiences I've ever had. You got staff that are standing around…read moreon their phones and front counter reception people who are not qualified to greet guest and are far from helpful. It's no wonder the store on average has two stars. Whoever your store manager is, fire them now replace them with someone who is competent.

Wow! What a difference a day made(or in this case 3 years or so). Helping my dear uncle with his…read morerelatively newly installed service. He's elderly, brilliant, however like many of his generation, not technically savvy enough to deal with some tech issues. We had horrible experience a few years back with Xfinity, canceled service, then had to fight for months to get (prorated) money back. On today's visit I came in hot, stressed and ready to be disappointed (again!). Exact opposite, a complete 180! Linda made my day/week/month and maybe year! Was so pleased with her kind, empathetic and helpful customer service. She's in the right field for sure! Thank you! Thank you! Thank you Linda!

Three years ago, I had the chance to visit this Xfinity store to pick up equipment, only to find…read morethey gave me the wrong equipment when I tried to hook it up. This meant I had to return to the store to get the right stuff. I had the exact same experience this time, three years later. The cable box at my mother's apartment was fried. I took it to the store and asked for a replacement. They gave me a box which I took back to her place but couldn't get to work. After a call to Xfinity customer service, I was told they gave me a box that was a slave to a main box, yet she only has the one TV so doesn't have a main box. I was told to go back to the store to let them know we needed a cable only box. I went back to the store and told them what the service rep told me to say. The store clerk said what I had was a main box. I explained it was not and told them what I needed. This time, they gave me the right cable box. It seems to me that the reps at the store don't know their equipment or, in both occasions, I would not have had to return to let them know that gave me the wrong equiment. This can't be a fluke and other customers must have similar problems. I'd suggest that the store management consider retraining their existing employees, while ensuring new employees are well versed on their equipment. Since I rated them two stars last time and had the same experience again, this wasn't a fluke. So, this time around I have to say this was a one star experience.

After spending more than 20 hours trying to fix a duplicate account, billing errors, and issues…read morecaused by Xfinity, I went to this store seeking help. On my first visit, I spent an hour with a representative and was told to come back because they could not reach customer service. Today, after taking vacation time from work specifically to resolve these issues, I returned and was rudely told by Alicia that there was nothing the store could do and that I needed to call Xfinity myself or go to a corporate location. The complete lack of accountability is unacceptable. I was told to come back, only to be turned away after wasting even more of my time. I have been a customer for over three years and have dealt with constant billing problems, duplicate accounts, and poor customer service. If the store cannot help customers with issues involving accounts and billing, they should be upfront about it instead of sending people in circles. This experience was frustrating, unprofessional, and a complete waste of my time.

Today, January 28, 2026, I visited the xfinity store on 95th western in evergreen park to return…read moreequipment. Upon entering the store, a dark skinned hispanic woman was "cursing", using obscene profanity as she described an encounter she had with a customer. She exclaimed aloud, "that son of a bitch", and continued cursing as her fellow hispanic female coworkers laughed profusely. As we approached the counter, another hispanic xfiniity customer service rep called us a "racial slur" in spanish and though that we didnt know what she was saying.. But, we were well aware of the derogatory language that she called us... I have often heard about xfinity and its poor customer service... But, today I actually experienced it for myself. I did not visit this xfinity store to be called a racial slur by a hispanic xfinity employee. But, I went to the store to return equipment. Not to be called a racial slur!!! If this is how xfinity treats its employees, then I am cancelling my service an finding another internet carrier with better customer service... The behavior of these women was appalling and very unproffesional!!!! I will never return, and I advise all African Americans not to go to this location as these women are unproffesional... SMH!!!

Great service by David would recommend service by him, very calm and nice, knows his stuff.read more

TERRIBLE EXPERIENCE!!! I was very disappointed with the…read moreservice I received from Brisa R. She was unprofessional and demonstrated a distinct lack of care in addressing my concerns. She showed no interest in assisting me and was completely unhelpful. DO BETTER!!!

Xfinity often gets a bad rap...and their rates ARE OUT-RATE-OUS!! (outrageous, too!) But I would…read morelike to commend an associate who helped me last Thursday. William Aldridge. I went in to the Oakbrook site hoping to keep my current plan as close to what I am currently paying as possible. With William's assistance, I not only did that, but walked out with a Samsung Galaxy smart watch for the same amount I had been paying. William is a wonderful advocate and employee, and Xfinity is very fortunate to have his service!

I had a very disappointing experience at the Xfinity store in Oak Brook on Butterfield Road. As…read moresoon as I walked in, I was greeted with an unfriendly look and a dismissive attitude from an employee named Celest, who appeared to be a manager. Customer service should make customers feel welcomed and respected, but unfortunately that was not the case during my visit. The demeanor and tone were unprofessional and made the interaction uncomfortable from the start. Businesses succeed because of good customer service, and experiences like this can leave a very negative impression. I hope management addresses this so that future customers receive the respectful service they deserve.

Look, I hate Comcast with the passionate, burning fire of a thousand suns, too but this store had…read moreno lines, like 4 employees, and only one other person in the store who needed help so I got in and out pretty quickly and there was only a moderate amount of attitude from the employees there... which is significantly less than I was expecting. I needed to return my cable box and remote to Comcast within a week of canceling my too expensive for budget cable and I was leaving town the next day so I ended up packing my cable box and remote in my luggage to return to a Comcast store across the country. Actually pretty glad i did that because now it'll be easier to close my luggage on my return trip and this store was wayyyy more efficient a visit the the out-the-door no-moving lines at the Bay Area Comcast stores. Also this location is pretty massive for a Comcast store and and super clean. Seemed like a brand new store but I can see they've got reviews from over two years ago so they must just keep this location in good condition.

Truly if I could give them zero stars I would. I brought back our main/primary Xfinity box because…read moreit stopped working. I told him that we have a sound system that also connects into the box. He gave me three streaming boxes that you install on additional tvs. When I questioned him, he said "these are the brand new boxes that you can put on all your tvs and use as the primary/main." CLEARLY NOT. As you can see from the instructions it clearly states "If you have a Primary TV box, which I don't now because an employee thought you could use a streaming box as a primary. With all the money we pay for Xfinity/Comcast you would think they would train their employees at the Xfinity store. Absolutely ridiculous. Now I have to go back and hope I get someone that knows what they are doing.

Awsome friendly staff they took care of me and made sure everything was set before i left.read more

Went here to purchase a new iPhone because they had a promotion going on to trade in your old…read moreiPhone to receive a discount. Was told the account was "flagged for fraud". With no explanation of why or how. Then was told to call Xfinity directly to figure it out. After being on the phone with Xfinity for over an hour, and being promised other promotions over the phone, we were finally able to purchase the phone over the call. Although I'm extremely disappointed and skeptical because there was no explanation given from the in store manager nor the rep over the phone. Won't be back and will consider switching to another carrier.

Took 2 months and speaking to 15 agents to try to disconnect services i asked to be disconnected…read morewhen I asked for the return label. Continued to charge me and I spent several hours on the phone trying to resolve the issues

Definitely 0 star company. I was promised to get a discount on my mobile and internet service. I…read morenever get the discount. Spent hours and hours for a refund and never received it either. Every time they promised that a refund has been approved and nothing was sent out. Web chat kept transferred me to random agent even after my request to speak with their supervisor, just as bad as the phone service.