Worst Customer Service. Overall "service" is less than favorable. Misrepresentation and false promises.

Took 2 months and speaking to 15 agents to try to disconnect services i asked to be disconnected when I asked for the return label. Continued to charge me and I spent several hours on the phone trying to resolve the issues read more

I am in Elkhart, IN, and wish I could give a "0" star but that is not an option. I have spoke with 6 different people within the past hour. I have cable lines in the road that a trash company snagged and took down and xfinity wants to schedule an appointment to come fix them. Not good enough. I have no service and work from home and I did not cause this. The cables are in the road. Cars are traveling over them. This should be considered an outage and an emergency but they want to schedule an appointment for a technician to come out in 2 days. Wrong answer. I have been a customer since 2008 and I will be looking for new service. Surf internet is already installing in my area so I will be switching providers soon. Date of issue 06/24/24. read more

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Definitely 0 star company. I was promised to get a discount on my mobile and internet service. I never get the discount. Spent hours and hours for a refund and never received it either. Every time they promised that a refund has been approved and nothing was sent out. Web chat kept transferred me to random agent even after my request to speak with their supervisor, just as bad as the phone service. read more

This company is a scam. They are definitely doing things to slow or stop me internet at times to get me to upgrade service. My internet and devices were fine until talking with customer service which is trying to get more money. read more

I can't state how poorly Comcast has treated us in the past 4 months while trying to renew cable TV/internet package. Multiple phone discussions and chats have yielded inferior channel choices while stay paying more (but less than they first wanted). Tired of this, ready to move on to new choices. I am a 20-year plus subscriber -- DON'T GO WITH COMCAST!! read more

I live in the Chicago area and I am having problems with my cable service . Xfinity may have the best technology but there customer service sucks the biggest one. If you're not a internet wizard then good luck- because you can not get through there horse shifty automated system and talk to someone who may actually be able to help you with your problems read more

Xfinity, I'd give you 0 stars if Yelp allowed. (Yelp, you really should consider a 0 star ranking....) I have had Xfinity for internet and t.v. for seven years with a package that included basic local channels + HBO. Two months ago, the HBO channel indicated we were no longer subscribed for service. After countless chats, 10 service reps, and 4 calls for a total of 7 hours of time troubleshooting this issue, we were finally informed that Xfinity dropped our HBO as they considered our package outdated! No notification of change! No change in price for less service! No basic customer service recovery - except a $10 credit for our trouble (WTH!)! Oh, they did offer to correct the solution with a more expensive package! How kind! I was never impressed with Xfinity's service, but many they've managed to become even less competent, more poorly managed, and more expensive! How in the hell has this monopoly been allowed to continue! As soon as fiber optic lines are available throughout South Bend, we will be dropping this appalling service provider. Until then, we will stick with Satan's internet (no other viable options at this time) and drop any television services. Fuck Xfinity! I hope everyone drops their shitty service as soon as fiber allows other players in the game! Again, fuck Xfinity! read more

If you have a choice DO NOT PICK this company for your ISP and cable TV service. In many cases upon renting , you have no choice, if that is the case be ready for the most incompetent people to talk to. Got the best speed gig and found out they gave me the worst equipment to hook up my internet and TV. Had to unhook all the TV , disconnect all the connections and bring them back to Xfinity to get the best equipment, that was supposed to be given in the first place and was not. The person on the phone said she was truly sorry , I said if you are truly sorry send out a tech and take care of the problem. Dead silence. Yea you guessed it.... Just lip service they were not truly sorry. But what is sorry is the customer service and total incompetence of this company. Stay away from this company if possible. read more

Xfinity, home, Internet, and television is the absolute worst service in South Bend, Indiana! I have been fighting with these people for two years to fix my Internet. I'm glad my contract is up. I will never give these jerks another dime! They want to charge me to send a technician out to my house to replace a modem that has over seven years old! They tell me we won't charge you today for that but if the tech decides that it's not the modem will have to charge you. The modem is over seven years old. It moved with me from my old address to the address I'm at now and I've been here six years! All they do is raise the rates over and over and over and their service is horrifyingly bad. Run do not walk away from X Finity boycott these bastards because all they are here for is to take your money. My service is canceled. They can kiss my ass. read more

I have had internet service through this company for two years. I live in an apartment and the building is wired for Xfinity so I don't have a lot of options. Let me say that I have had nothing but problems since day one. On almost every occasion I've had to deal with automated operator and/or foreign call centers talking to people for whom English is a second language and are reading from scripts. On every occasion I requested a supervisor, I was put on hold. Needless to say,no supervisor ever picked up. In a nutshell the service is spotty and unreliable and the customer service sucks. If you have a choice, choose any other company. I'm giving a one star rating only because I can't give a zero stars or negative number of stars. Without doubt and the worst company I have ever dealt with!!!!!!!!!!! read more

They raise their rates without telling you constantly readjusting what is provided they say they will search up you packages and they may or may not arrive or will require a signature that may or may not be required in their store policy is sorry we can't do you do anything about that. Try calling up that store it's a waste of time hi how can I bill you for my services can you wait on hold for four hours it's a waste of time and money and effort go to frontier read more

How about 0 stars? Not worth the price they bill you each month. They provide lousy service. I've been calling and chatting for months because my email is not available. $270 a month and Comcast is not available. How does this happen? Then they raise my costs to $283 per month. Go elsewhere. I'm certainly trying to find another carrier. Xfinity failure! read more

So $140 a month this is the quality of picture I get. Had them come out and was told nothing is wrong. So I got charged $60. So for the next year and a half this is what I get to watch. If I cancel I get charged for canceling early. The moment my time is up I'm dumping this crooked service. After this I'll just get antenna. All providers are crooked. read more

XFINITY - Internet Service Providers Near Me

I wish I could give no stars this company over charges you for every thing and even stuff you don't ask if your using auto pay right I would advice you to check your because they have been over charging me for months one for a ser I never asked then for overages on Internet when I asked to be put on unlimited from the jump now they will do nothing of course to credit me read more

XFINITY - No cool - Internet Service Providers Near Me

So went to the Xfinity store today to get the new iPhone XS Max. Waited in line for an hour before they opened to make sure I got one the day they came out. I have the insurance which gets me a free upgrade every year so I was all set to get the new one. My bill is current and never missed a payment for 12 months in a row. I'm the first one in the store. Tell them I want the iPhone XS Max 256 in silver. The lady tells me they only got 6 phones in and the don't have silver but they have space grey. So I say ok good enough. She goes to upgrade me, and the computer tells me that although I'm eligible for an upgrade, my account is in good standing, and I've made at least half of the payments on my iPhone 8 Plus, it's all based on credit so they need $1,250 upfront for the phone. Are you kidding me!? So I wasted my time, my gas, and my money paying for insurance I didn't need to get treated like a second rate customer and walked out with no phone and just seriously pissed off. Looks like I'll be cancelling my insurance and likely my service too as a result. Way to be a bunch of corporate douchebags and lose a loyal customer for what, the fear that I might not make a payment on the outrageously priced phone? I've never missed a damn payment so what's the problem? So disappointed with Xfinity. If I had other internet options I'd stop being a customer all together. read more

Piss poor service for what one pays. WiFi slows way down on weekends and evening when people are on line. Your computer will show you are fully connected to wireless but page will not Load because error messages say you are not connected. Call for customer service and ......... read more

A xfinity worker was here doing some thing I don't know what, while they were here our cable went out my husband went out side to ask him what happened. The worker told my husband that he didn't think he did anything wrong but would check it. He never looked at it then he left I called Xfinity they told me they could come out in four days. This is totally unacceptable when they are the ones that took down my cablewhen nothing was wrong with it. very inconsiderate and unreliable not sure any employee there knows what they're doing read more

I've never been one to complain about a business enough to write a review but Comcast Xfinity Xfinity has the absolute worst customer service I have ever had to deal with. Since November I have been calling and speaking to a handful of agents and they've been a nightmare to get through. Until now, I have yet to resolve my issue and I'm not about to pay $100 just to cancel my service but at this point it just might be worth it read more

Great customer service & great pricing on phone services & adding additional lines to my existing account. I would recommend Xfinity services. Love the options available on the phones & their expertise in transferring services. Great job! read more

We've been trying to get them to our new construction business since July. Customer service is dead anymore!

My father signed up for just there cable service, with the Coronavirus a tech need to bring the box to your home box did not work, they charged him for the tech visit, second tech brings another box to home this box did not work also he found a problem with his old system which was at&t dish service and had to change some wiring to make the system operational now the box works. the charges for the the 2 service tech was 79 dollars plus .Complained to customer service , they said anytime a tech comes to your home you pay and pay. They have found a new way to add to there cable charges with the coronavirus . I Would stay away from Xfinity they are in it JUST FOR THE MONEY.......... read more

I love there internet speeds. But lord help you if you need a service tech to come out to your home. I have had 4 appointments...and each time they no showed no called. They are horrible. read more

I have been with xfinity mobile for about 2 years now. They lost there value customer. When you keep jacking up your price and saying its a fee its a fee that is a problem I will stick to someone else who is honest to their word when it comes to you will only pay this amount with no hidden fees behind what they say. Instead of a company who adds fees on top of fees every other month. Thank you I will take my service else where. read more

THEY ARE MONEY HUNGRY! I signed up for a $20 trial just for ONE week. A month goes by And I leave work to pay rent and wondered why my card was declining. I look at my bank transactions and I realized they have made UNAUTHORIZED payments to my card for a month straight on top of an additional $32. So that set me back financially and now it's on my record. I have spoken with customer service and the last three I spoke to have hung up on me. Before those three, I spoke with 7 other people! And they kept transferring me around and finally I spoke with someone that could "help me". He canceled the future payments on my card and said I would be refunded the money back and receive the email. That did not happen! I am still working on getting my money back back but if it comes down to it, I'll just sue them for what they REALLY owe me because they do NOT value their customers and could care less how much trouble THEIR mistakes have caused others. They are very unprofessional and their internet service is HORRIBLE! I wouldn't even purchase their service for my dog! SPEND YOUR MONEY ELSEWHERE! read more

A lot of time wasted trying to fix an issue with service. went to xfinity retail store in Mishawauka and they transferred service to a new location at a better rate. But the old account apparently never cancelled. There's a lot of confusion when it comes to their customer service and a lot of times you have to re-explain yourself. read more

what happened to customer service , hours on the phone with someone you cannot understand . I am a former contractor for comcast and we did not get away with this type of service. waiting a week to have a tech out who does not care or want to do his job. read more

I spent over an hour on chat and then two calls with them without resolution of the problems. They sent a box of new equipment and expected me to install it all. After I installed the router/wifi, the speed went way down. On chat, they finally finally fixed the speed remotely and said it was never going to be any faster than what I already had despite Xfinity's promo that the new equipment would do just that. Then my internet went down repeatedly and chat was lost. By restarting and unplugging all the cables several times, it was restored. My landline has not worked since the new router went in. Neither the chat person or the person on the phone could fix it but neither would they schedule a tech visit, even though I said I'd pay for the visit. I asked for a tech visit to install my TV boxes and they refused to schedule that either until I'd talked to their technical support again. Good grief! A visit to a local store was somewhat better but still rude service from the check-in person. Techs were much friendlier. Who is managing all this? Yikes. Comcast seems to have put a low priority on helping customers. read more