The sales rep completely misrepresented the monthly cost for switching to Verizon. She said it…read morewould be $45 a month, but my 1st bill is $148.77. National customer service said I would need 2 lines to get $45 a month, but the rep knew we were talking about 1 line. She was very nice, but gave me a big mess! Now I have to switch back to my old provider. I have to wait again to get my account number, because the 1st V rep didn't have it. So terrible customer service all around.

Terrible experience switching over to Verizon. Lied about phones and service. Went back in to ask…read moreabout it after we received the bill and they just looked at us like "oh well"! There needs to be a sign up that states they are not a corporate verizon store. I would've never signed up or went there. So sorry we switched over to this company. I thought Xfinity was bad......but this customer service is terrible and not willing to fess up to what they actually told us. Won't be staying long.

Took 2 months and speaking to 15 agents to try to disconnect services i asked to be disconnected…read morewhen I asked for the return label. Continued to charge me and I spent several hours on the phone trying to resolve the issues

Definitely 0 star company. I was promised to get a discount on my mobile and internet service. I…read morenever get the discount. Spent hours and hours for a refund and never received it either. Every time they promised that a refund has been approved and nothing was sent out. Web chat kept transferred me to random agent even after my request to speak with their supervisor, just as bad as the phone service.

Frontier Communications is a good one for a Class Action Lawsuit…read more Frontier Communications is the worst internet and phone service provider in all of Southwest Michigan and Northern Indiana. Avoid Frontier Communications at all costs. Frontier Communications is not worth the time and aggravation. You will lose more money on trying to turn off your service. Be warned by this review. I need to turn off Frontier because a family member had to move into a nursing home. Leaving us with no choice but to turn off Frontier landline and internet bundle. You may as well bang your head on a wall while asking their Philippines customer service to cancel your service. The US service only reads liability statements and service offers to to detain you to remain a customer. In all they have taken over $500 of my parents money. In November they put the account on a vacation hold for 9 months. Then in January they removed the hold and are charging $111 per month. Jump forward. Now they have made me wait to officially close the. And will charge me another $100 because I will not be able to turn in an obsolete router. But wait, there's more. For a $27 credit on my account, they want me to stay as a customer longer and find a new customer who will take over the account! (How that works I still don't understand) Don't buy service from Frontier Communications

I WAS with this company for over 10 yrs, they raised the price almost double and I just couldn't…read moreafford that, so I left. Then they billed me (at this higher rate) for another month after I closed out the acct. I was stupid and paid it as I didn't want my credit rating to drop,, I returned the modem in WORKING ORDER, way ahead of time as asked, now there is another bill of 50$ for some bogus money grab "restocking fee" Im like what? I had never heard of this and was never told this would happen when I first started with them over 10 yrs ago. I reported them to the FCC for doing this. I got a call from some rep who left a bogus # for me to call him back, reason why I know it was bogus as I tried to call back and got some telemarketer message and it wasn't this company- this person never called back again and the fee is still on my acct. I am not paying this as there is no reason for it, the modem worked fine when sent back and they can turn around and give it to another customer,,, restocking fee my ass. I will never return to this company and they lost a LONG TIME GREAT CUSTOMER WHO PAID THEM LOTS OF $ FOR THIS SERVICE. Please do NOT USE THEM. They obviously love to rip people off.

Do not walk, RUN away from this company. The only thing that is worse than the quality of the…read moreproduct is the customer service, particularly from Mike Hickey. He is incredibly rude, callous and unprofessional... and he is a liar. He claimed that their service would generate a download speed of 45mbps, but I did speed tests every single day, at different times of day, for over 6 months, and never once did it go over 20mbps. When I questioned him about his claims, he said "that's what I get when I run a test on your location". What a load of garbage. And in one year, we had at least 4 outages of service of at least 72 hours. And when you are lucky enough to get Mike on the phone, he just says "I'm working on it, what else do you want me to do?" Ridiculous! Best thing I did was cancel this waste of money... what a ripoff for $59 per month.

I signed up for Internet with them nearly 3 weeks ago. So far, no Internet, no technician visit -…read moreand no response to repeated "service tickets" submitted. Yet they have taken $158 from me, and will be taking another $59 in a few days, if I don't block my credit card. I'm beginning to suspect this is a scam, not an isp at all (I don't know a single person who has Internet through them). Run away, very fast.

Horribly greedy company with no integrity. They completely destroyed my front lawn digging up for…read moretheir cables on my street. My plants and grass are ruined. The work trucks and equipment that they parked on my driveway tore up my driveway and they had no permission to be on my property!

Customer service leaves a lot to be desired. I had an install scheduled over a month ago. they…read morecould not install because there is an issue with their infrastructure at my address. They have to have their 3rd party contractor come out and fix. It has been a month and I have contacted them 2 times and I have been told by installation that they have to wait on them. Called again today to talk to a manager and was told there is none ava to talk to. I could leave a message and they will call me back within 48 hours. At this point a manager should be contacting the contractor and telling them to get out and get the issue fixed. This is a new customer we are trying to install. Bad reviews are worse than good reviews. I work from home and I need the internet. This is getting ridiculous.