Frontier Communications is a good one for a Class Action Lawsuit…read more Frontier Communications is the worst internet and phone service provider in all of Southwest Michigan and Northern Indiana. Avoid Frontier Communications at all costs. Frontier Communications is not worth the time and aggravation. You will lose more money on trying to turn off your service. Be warned by this review. I need to turn off Frontier because a family member had to move into a nursing home. Leaving us with no choice but to turn off Frontier landline and internet bundle. You may as well bang your head on a wall while asking their Philippines customer service to cancel your service. The US service only reads liability statements and service offers to to detain you to remain a customer. In all they have taken over $500 of my parents money. In November they put the account on a vacation hold for 9 months. Then in January they removed the hold and are charging $111 per month. Jump forward. Now they have made me wait to officially close the. And will charge me another $100 because I will not be able to turn in an obsolete router. But wait, there's more. For a $27 credit on my account, they want me to stay as a customer longer and find a new customer who will take over the account! (How that works I still don't understand) Don't buy service from Frontier Communications

I WAS with this company for over 10 yrs, they raised the price almost double and I just couldn't…read moreafford that, so I left. Then they billed me (at this higher rate) for another month after I closed out the acct. I was stupid and paid it as I didn't want my credit rating to drop,, I returned the modem in WORKING ORDER, way ahead of time as asked, now there is another bill of 50$ for some bogus money grab "restocking fee" Im like what? I had never heard of this and was never told this would happen when I first started with them over 10 yrs ago. I reported them to the FCC for doing this. I got a call from some rep who left a bogus # for me to call him back, reason why I know it was bogus as I tried to call back and got some telemarketer message and it wasn't this company- this person never called back again and the fee is still on my acct. I am not paying this as there is no reason for it, the modem worked fine when sent back and they can turn around and give it to another customer,,, restocking fee my ass. I will never return to this company and they lost a LONG TIME GREAT CUSTOMER WHO PAID THEM LOTS OF $ FOR THIS SERVICE. Please do NOT USE THEM. They obviously love to rip people off.

Just be mindful of everything you hear from these cheap salesmen. Somehow got stuck paying for…read moreinsurance I didn't want...somehow got charged for Disney plus that I didn't sign up for and definitely don't bother getting screwed with the lifetime replacement screen protector. Doesn't actually provide that service and is much easier to get three protector from Amazon for half the money. Salesmen basically said the f you want to try again for the deal to buy another protector. What a scam Verizon has become. Can't wait for contract to be up and be done. Nothing special about them anymore if ever.

Not great! Very annoyed with customer service. I no longer have an account with them, and they…read morecharged my card 640$ and refused to let me speak to a manager or supervisor when asked.

I'm looking at reviews trying to decide if I was a one off or are they raciest. If you're a person…read moreof color... go to a different place. Especially if tour a woman of color!

Terrible customer service. Quoted for a half hour wait on the notification texted to my phone. So…read moreI wait in my car, an hour goes by and I go in. Don't get greeted for another half hour, and they said they already called me and admitted I wasn't notified I was up via text notification. Apparently they expect you to stand in the store looking at the wall for a long time. Then when I finally get to the desk my mom is the acct manager and when I got my mom on the phone from the number that is the account manager, when my mom told them to let me upgrade the phone, they said she had to be in person, and when my mom objected the lady said "You can just hang up the phone, I'm not going to talk to her". Real professional Verizon. Another company will get our business. Just lost 4 customers.

The sales rep completely misrepresented the monthly cost for switching to Verizon. She said it…read morewould be $45 a month, but my 1st bill is $148.77. National customer service said I would need 2 lines to get $45 a month, but the rep knew we were talking about 1 line. She was very nice, but gave me a big mess! Now I have to switch back to my old provider. I have to wait again to get my account number, because the 1st V rep didn't have it. So terrible customer service all around.

Terrible experience switching over to Verizon. Lied about phones and service. Went back in to ask…read moreabout it after we received the bill and they just looked at us like "oh well"! There needs to be a sign up that states they are not a corporate verizon store. I would've never signed up or went there. So sorry we switched over to this company. I thought Xfinity was bad......but this customer service is terrible and not willing to fess up to what they actually told us. Won't be staying long.