Brianna really helped us out today. I came in with a SIM card issue, and we ended up leaving with…read morean upgraded phone and adding a line because of the great customer service. I had no clue I was on an old plan with 4G instead of 5G. Brianna also stayed a little past closing to make sure everything was secure with service. Highly recommend her if you go to this location!

The sales rep completely misrepresented the monthly cost for switching to Verizon. She said it…read morewould be $45 a month, but my 1st bill is $148.77. National customer service said I would need 2 lines to get $45 a month, but the rep knew we were talking about 1 line. She was very nice, but gave me a big mess! Now I have to switch back to my old provider. I have to wait again to get my account number, because the 1st V rep didn't have it. So terrible customer service all around.

It's Oct 2019 and I subscribe to the top tier plan paying $99/month for an uncapped 25 megabit down…read morespeed max ....yep people that's life living in an area not serviced by DSL and cable. Service has been consistant for the most part with Surfair can't complain about tech support or uptime , but what I do have beef with is the lack of transparancy as to what they're doing to make the service better and bring rural internet more in line with that of it's physical counterparts. 25 mb max at the top tier plan the customer should be put at priority 1 amongst the others and if addtl bandwidth is warrented in an area the company should make efforts to consistantly reach this theoretical max if not increase it. With 5G proposed for the future with theoretically multiple gigabit download/upload and latency as low as 2 m/s. Surfair needs to evolve to stay competitive long term...... BOTTOMLINE: COMMUNICATE TO YOUR CUSTOMERS ON TWITTER/FB/WHATEVER, WHAT YOU'RE DOING TO MAKE YOUR SERVICE BETTER!

This company is ridiculous. They come to our door to solicit business, we politely say we aren't…read moreinterested, and they don't leave. Finally had to get rude to get them off our property. A week later, they come to our door for an installation appointment that we never agreed to. I told the installer that we never agreed and he tried to walk by me to start the installation. I stopped him and told him to get off my property and all he did was smile at me. I asked if he understood me and he mumbled something and finally left. Do I need to call the police? Surf -- stay away!

We have used Automated Data Systems for nearly 20 years! I think we were one of their first…read moreresidential customers. They have always come thru with excellent service. I highly recommend them!

Just wanted to comment on the excellent service I received from a gentleman named Christopher R…read more McCay, regarding a particularly troubling computer error I had been receiving. Chris was kind, courteous, professional and very helpful. In a few minutes he had resolved my issue. A shame that five stars is the most I can give him. He deserves more.

on 7/31/26 I lost internet along with 4 of my neighbors. after calling almost everyday and them not…read morehaving any updates on when it would be fixed, it crazy to me that they had no info. after day 14 with still no update and I stopped getting text messages from them I switched to surf. my gut tells me it's something in my area and yet I saw no one coming out to do anything about it, when I called to cancel they tried to sell me all kinds of things to get me to stay, which really angered me as I would of not canceled if they just fixed the internet!!! if you are thinking about getting frontier skip them

Frontier Communications is a good one for a Class Action Lawsuit…read more Frontier Communications is the worst internet and phone service provider in all of Southwest Michigan and Northern Indiana. Avoid Frontier Communications at all costs. Frontier Communications is not worth the time and aggravation. You will lose more money on trying to turn off your service. Be warned by this review. I need to turn off Frontier because a family member had to move into a nursing home. Leaving us with no choice but to turn off Frontier landline and internet bundle. You may as well bang your head on a wall while asking their Philippines customer service to cancel your service. The US service only reads liability statements and service offers to to detain you to remain a customer. In all they have taken over $500 of my parents money. In November they put the account on a vacation hold for 9 months. Then in January they removed the hold and are charging $111 per month. Jump forward. Now they have made me wait to officially close the. And will charge me another $100 because I will not be able to turn in an obsolete router. But wait, there's more. For a $27 credit on my account, they want me to stay as a customer longer and find a new customer who will take over the account! (How that works I still don't understand) Don't buy service from Frontier Communications

Great company, I use them for propane. They are friendly,…read moreflexible and helpful when you call in. I use the monthly budget billing which is nice. Highly recommend!

Waited on hold for over 20 minutes and finally hung up. Terrible customer service...I am so glad…read morethis is not my power supplier. Also emailed them over 4 weeks ago, no response still....it's been a month or more.