We have been customers for many years paying in advance and therefore depending on the automatic…read morerefill Ferrelloffers. Yesterday at 6:00pm (after business hours, of course) we discovered that the reason we were cold was that we had no propane and therefore no heat, cooking, or hot water. The lady we talked with was very apologetic and assured us we would have a fill tomorrow, (today). We called this morning and they again said they would get someone here ASAP. It's after 1:00. No call, no sign of them. We called and asked when we were scheduled; no return call. Of course we can only talk to a machine, so we have no idea what to expect. I don't know what is most troubling, the insensitivity to our pleas or the lack of communication, both between the company and ourselves and the company systems. Either way we lose.

What can I say. This company is the best in the area. They treat all customers like they are their…read morenumber one customer. I called on a Friday to have a gas delivery soon because my tank was on 30%. They said they would be out. I looked at my bank account on Tuesday morning and it was already done. I called the company and thanked them for the excellent service. You want the best? Call Franger Gas in Jones Michigan. #1 in my book

Are you looking for a gas company that doesn't treat you like they will do the bare minimum…read moreservice, just to get your money? Well, look no further. The people at Excel Propane treated me with complete professionalism, but with a Home-Town feel. There were several obstacles to overcome getting Propane to my house, which included an old tank and many buried lines to appliances which were no longer used. Excel came up with a great solution. They relocated my 1000 gallon propane tank to the back of the house. Then worked closely with Bel-Aire HVAC of Portage to run new lines from the tank to the new house Regulator and also to the Generac generator, while Bel-Aire ran new pipe inside the house to all three appliances. The result is peace-of-mind knowing we have All New Lines from the tank, into the house, and new pipes inside going to the appliances. My thanx and gratitude go out to all the people who make Excel Propane a great company to work with. Excel Propane is at the Top of their industry, and has no equal.

Unbeatable prices on delivery and refill easy to work with em !…read more They come with the new tank next day after we set the account A+++

I have frequented Franger for many years for my forklift tanks, RV tanks and grill tanks. Always…read morefriendly and fast service, and I REALLY like not having to find an employee to swap tanks with the ones in the locked cages at the gas stations big box stores.

Franger Gas is by far the cheapest place around to refill propane tanks! They are honest and…read moregenuine people.

We are supposed to have a weekly Friday delivery. Ever since our regular driver retired a few years…read moreago we have an issue every couple of months.. When I call I always get a call center person probably working from home telling me the driver was here at whatever time when they were not. The tank is accessible, but the driver will code us as already filled or something when we are completely out!! He wants to have an early Friday if you ask me. Searching for a new company.

Terrible company!!! They charge and extra fee for everything. Call customer service to wait on hold…read morefor 20 min. To talk to someone that I could hardly understand. Then was told it would be $500.00 to cancel service. Unbelievable

My mother has a "keep full" plan. It is 16 degrees, she is out of propane and no one answers the…read moretelephone! Grrrrr. Horrible customer service.

We have had nothing but great customer service from Tapper Propane. We have two tanks and they are…read morealways kept full. From Jody in the office to the employees delivering the propane.....always A-1 service!

Date of service was fall 2023. Personable and friendly front…read moredesk/business experience No-nonsense service techs refill a couple of 20# gas grill propane tanks. BEST PRICE: at that time, it was worth the drive from downtown Fort Wayne to Columbia City.

Polite, efficient and friendly. Have been doing business with them for several year's.read more

S&F has been good to deal with, other than when I called to ask them to please not drive their…read moretrucks on my freshly poured concrete driveway and to use the dirt service driveway next to it that runs directly up to my tank, I was told that they can add a note to my account but the drivers won't read it and they would crack my driveway sooner or later Acct#1193