The only reason why I give this place 3 stars and not lower is because of a helpful employee named…read moreBrandy. We had a horrible experience with Brandy's fellow employee, Cherie (Avoid her!) She was rude and condescending to my father when he first arrived to drop off the truck. All that she told my father was that we would have to pay a fee to drop the truck off at the location because the rental did not show up in her computer. She was very curt, did not listen to our story, and did not provide any information as to how to resolve this issue. She provided horrible customer service. I'm not sure if this was an off day for her or if this is the manner in which she treats all customers, but this is unacceptable. She should receive training from Brandy because Brandy was a model employee. Brandy politely explained to us why our rental did not show up in the system and why there was a fee associated with dropping off the rental. Through our discussion, I learned that I was supposed to call the 1-800 number on the contract that I should have received when I picked up the rental--a contract that was never emailed to me as promised. And then there was the issue with the fuel tank. We returned the truck with the gauge at the level at which we received the truck, but supposedly the gauge was closer to the 3/4 line. This was a minor hiccup, which was inconvenient and could have been prevented had the tank been full when we received it. It's easier to fill a tank up to full rather than try to estimate how much gas to put in to reach an obscure level. But even with this minor problem, Brandy was polite and kept composure as she explained everything. We really appreciated the excellent customer service she provided us. It was the ONLY redeeming factor in our U-Haul experience. Thank you Brandy!

Some how no ones ever in the frint desk or anywhere around the premises but when u do find some…read moreone is a Horrible customer service horrible employees, dirty unorganized and rude staff. They should just shut this location down.

Waited on hold for over 20 minutes and finally hung up. Terrible customer service...I am so glad…read morethis is not my power supplier. Also emailed them over 4 weeks ago, no response still....it's been a month or more.

Horrible company for years have been sending them hundreds of dollars a month for way overpriced…read moreelectricity. One month on a 500 dollar bill I added their multiple bills (get Four a month) wrong by 50 dollars and they threaten shut off. Complete carp company I really wish they were not a co=ok so there could be some regulation of this crap company

Convenient hours and always helpful, what we need is always in stock, and I always feel things are…read morewell priced.

Super friendly and helpful staff! If they don't have it in the store they can probably get it! It's…read morenice to have such a great hardware store do close.

I called 20 minutes ahead and was told they'd close at 12:00 PM. I drove 20 miles to get there,…read moreonly to be turned away at 11:59, even though the gate was still open. I was explicitly told they would serve me until noon, so being denied after that drive is unacceptable. If they give a time, they should honor it.

I have frequented Franger for many years for my forklift tanks, RV tanks and grill tanks. Always…read morefriendly and fast service, and I REALLY like not having to find an employee to swap tanks with the ones in the locked cages at the gas stations big box stores.

Watch out. This company has many hidden fees and will show up on the keep fill program and put…read moreover $1000 in your tank and expect you to pay immediately. If your on a budget this is not the company to go to. They have tried several years to implement tank rentals and "low usage fees" Very unfriendly customer service and a not caring attitude about there current customers. I would recommend looking somewhere else for your propane needs.

I have used Honeyville Propane for a while now. They are always a bit more money than other…read moresuppliers around, but have always been prompt to deliver. Today I found a bill tucked into my back garage door from last week. The price per gallon had been crossed off and marked from 1.399 to 1.499. When I asked about it I was first told it was due to their truck not having the latest computer equipment. I was later told that it was because no one answered the door when the driver delivered. The time stamp on the ticket was shortly after 12pm. I was home before, during and after that time. It's one thing to make an honest attempt to contact a homeowner. It is quite dishonest to knock on a back garage door where there is not a chance that anyone could hear you then charge an extra $70.00+tax "because no one came to the door". Even though I am switching to natural gas for my house, I had planned to continue to use Honeyville for my shop and horse barn. I will not use Honeyville Propane again.

From the owner: Honeyville Propane Inc is an authorized Berkey Systems dealer that provides residential,…read morecommercial, and agricultural propane to the communities of Northeast Indiana.