Waited on hold for over 20 minutes and finally hung up. Terrible customer service...I am so glad…read morethis is not my power supplier. Also emailed them over 4 weeks ago, no response still....it's been a month or more.

Horrible company for years have been sending them hundreds of dollars a month for way overpriced…read moreelectricity. One month on a 500 dollar bill I added their multiple bills (get Four a month) wrong by 50 dollars and they threaten shut off. Complete carp company I really wish they were not a co=ok so there could be some regulation of this crap company

This company is ridiculous. They come to our door to solicit business, we politely say we aren't…read moreinterested, and they don't leave. Finally had to get rude to get them off our property. A week later, they come to our door for an installation appointment that we never agreed to. I told the installer that we never agreed and he tried to walk by me to start the installation. I stopped him and told him to get off my property and all he did was smile at me. I asked if he understood me and he mumbled something and finally left. Do I need to call the police? Surf -- stay away!

Absolutely not--they completely destroyed my front lawn and driveway!! They did not even get…read morepermission to be on my property and they completely destroyed my plants and grass in my front lawn while digging trenches all along my street and the work vehicles and equipment they used tore up my driveway! Negative stars--horrible, greedy company with no integrity!

The sales rep completely misrepresented the monthly cost for switching to Verizon. She said it…read morewould be $45 a month, but my 1st bill is $148.77. National customer service said I would need 2 lines to get $45 a month, but the rep knew we were talking about 1 line. She was very nice, but gave me a big mess! Now I have to switch back to my old provider. I have to wait again to get my account number, because the 1st V rep didn't have it. So terrible customer service all around.

I recently had a disappointing experience with Brandon at this retail store. In February, he helped…read moreme set up new phone lines, promising that the smartwatches would work seamlessly with the phones and didn't require my phone to function. However, when I received the watch, I discovered that it was an incorrect model with a different IMEI number from the one listed on my account profile. When I took the issue to the corporate store, they confirmed that there was an error and told me that Brandon would need to fix it. After waiting a few weeks to calm down, I returned to the store with Brandon and explained the issue again. I asked for him to fix the problem and provide credits to my account since we were paying for a service that wasn't functioning.I kept the conversation brief with Brandon. surprisingly handed me his personal phone to talk to a representative on the phone. Which was unprofessional due to his notifications being displayed for me to see. During the call, I expressed my concerns and issues to the representative, who then put me on hold. Brandon became confrontational and raised his voice at me, despite me remaining calm. When I asked him to stop raising his voice and provide proof of the changes he made, he continued to deflect my questions and eventually admitted that he didn't submit the change and there was no change to our account. The experience was unprofessional and unacceptable, and I would not recommend this office or Brandon for assistance.

We have used Automated Data Systems for nearly 20 years! I think we were one of their first…read moreresidential customers. They have always come thru with excellent service. I highly recommend them!

Just wanted to comment on the excellent service I received from a gentleman named Christopher R…read more McCay, regarding a particularly troubling computer error I had been receiving. Chris was kind, courteous, professional and very helpful. In a few minutes he had resolved my issue. A shame that five stars is the most I can give him. He deserves more.

My Surf internet went down last night Wednesday. I called Surf and the technician called back in a…read moretimely manner Ask a few questions and said a technician would need to come out. The appointment was scheduled for Saturday between 12 and 4 pm. He said he would work on getting priority to move up service call. Surf called me back Thursday morning and said the technician would be here today between 12-4pm. Received call from Dougie at 11:45am saying he would be here in 15 minutes. Dougie was respectful of our home and made the needed repairs in about 1 1/2 hours outside on a very hot day. He did a professional job. Have had Surf for several years this was our first service issue. very happy with Surf.

Seems to be an issue for billing with Surf. When Surf internet was installed at my home for the…read morefirst time we agreed on a price for my internet service. When I got my first bill there was an extra charge of $5.00 a month that I did not agree to. They just tacked on an extra 60 bucks a year and called it some kind of BS service charge without my consent. Over all I can't complain about the Surf internet performance. Its been OK. Then along came Frontier. Surf agreed to meet Frontiers price so I kept Surf over Frontier, Surf agreed to match what Frontier was offering. My bill dropped about 20 bucks a month. I ask the rep from Frontier if customer service was in America. He said any problem will go directly through him. Long story short. Frontier has reps over seas. I called a number off the web and was connected to an over seas rep. Anytime I call Serf internet I am talking directly to someone from America and is within driving distance of my home. To me having a company that hires Americans will be worth the extra charge knowing that an American is working customer service for them. It is nice to talk to someone you can understand without some language issues. Don't get me started on Comcast ... :-) So glad that they are out of my life now that fiber is finally here in my hood. None of the ISP's are perfect and never will be. They have to keep their share holders happy. This is America... Deal with it, .. and be thankful that your have what you got and move on with life.

on 7/31/26 I lost internet along with 4 of my neighbors. after calling almost everyday and them not…read morehaving any updates on when it would be fixed, it crazy to me that they had no info. after day 14 with still no update and I stopped getting text messages from them I switched to surf. my gut tells me it's something in my area and yet I saw no one coming out to do anything about it, when I called to cancel they tried to sell me all kinds of things to get me to stay, which really angered me as I would of not canceled if they just fixed the internet!!! if you are thinking about getting frontier skip them

Frontier Communications is a good one for a Class Action Lawsuit…read more Frontier Communications is the worst internet and phone service provider in all of Southwest Michigan and Northern Indiana. Avoid Frontier Communications at all costs. Frontier Communications is not worth the time and aggravation. You will lose more money on trying to turn off your service. Be warned by this review. I need to turn off Frontier because a family member had to move into a nursing home. Leaving us with no choice but to turn off Frontier landline and internet bundle. You may as well bang your head on a wall while asking their Philippines customer service to cancel your service. The US service only reads liability statements and service offers to to detain you to remain a customer. In all they have taken over $500 of my parents money. In November they put the account on a vacation hold for 9 months. Then in January they removed the hold and are charging $111 per month. Jump forward. Now they have made me wait to officially close the. And will charge me another $100 because I will not be able to turn in an obsolete router. But wait, there's more. For a $27 credit on my account, they want me to stay as a customer longer and find a new customer who will take over the account! (How that works I still don't understand) Don't buy service from Frontier Communications