I live in the Chicago area and I am having problems with my cable service …read more Xfinity may have the best technology but there customer service sucks the biggest one. If you're not a internet wizard then good luck- because you can not get through there horse shifty automated system and talk to someone who may actually be able to help you with your problems

Worst Customer Service. Overall "service" is less than favorable. Misrepresentation and false…read morepromises.

Frontier Communications is a good one for a Class Action Lawsuit…read more Frontier Communications is the worst internet and phone service provider in all of Southwest Michigan and Northern Indiana. Avoid Frontier Communications at all costs. Frontier Communications is not worth the time and aggravation. You will lose more money on trying to turn off your service. Be warned by this review. I need to turn off Frontier because a family member had to move into a nursing home. Leaving us with no choice but to turn off Frontier landline and internet bundle. You may as well bang your head on a wall while asking their Philippines customer service to cancel your service. The US service only reads liability statements and service offers to to detain you to remain a customer. In all they have taken over $500 of my parents money. In November they put the account on a vacation hold for 9 months. Then in January they removed the hold and are charging $111 per month. Jump forward. Now they have made me wait to officially close the. And will charge me another $100 because I will not be able to turn in an obsolete router. But wait, there's more. For a $27 credit on my account, they want me to stay as a customer longer and find a new customer who will take over the account! (How that works I still don't understand) Don't buy service from Frontier Communications

I WAS with this company for over 10 yrs, they raised the price almost double and I just couldn't…read moreafford that, so I left. Then they billed me (at this higher rate) for another month after I closed out the acct. I was stupid and paid it as I didn't want my credit rating to drop,, I returned the modem in WORKING ORDER, way ahead of time as asked, now there is another bill of 50$ for some bogus money grab "restocking fee" Im like what? I had never heard of this and was never told this would happen when I first started with them over 10 yrs ago. I reported them to the FCC for doing this. I got a call from some rep who left a bogus # for me to call him back, reason why I know it was bogus as I tried to call back and got some telemarketer message and it wasn't this company- this person never called back again and the fee is still on my acct. I am not paying this as there is no reason for it, the modem worked fine when sent back and they can turn around and give it to another customer,,, restocking fee my ass. I will never return to this company and they lost a LONG TIME GREAT CUSTOMER WHO PAID THEM LOTS OF $ FOR THIS SERVICE. Please do NOT USE THEM. They obviously love to rip people off.

The sales rep completely misrepresented the monthly cost for switching to Verizon. She said it…read morewould be $45 a month, but my 1st bill is $148.77. National customer service said I would need 2 lines to get $45 a month, but the rep knew we were talking about 1 line. She was very nice, but gave me a big mess! Now I have to switch back to my old provider. I have to wait again to get my account number, because the 1st V rep didn't have it. So terrible customer service all around.

Terrible experience switching over to Verizon. Lied about phones and service. Went back in to ask…read moreabout it after we received the bill and they just looked at us like "oh well"! There needs to be a sign up that states they are not a corporate verizon store. I would've never signed up or went there. So sorry we switched over to this company. I thought Xfinity was bad......but this customer service is terrible and not willing to fess up to what they actually told us. Won't be staying long.

What a great experience! As retired folks, we try to manage our finances carefully. Trying to get…read morethe best deal for our cell phone service, we found Verizon worked best with us to get the discounts we deserved, and the best overall plan for us. We worked with two very knowledgeable and helpful ladies yesterday, and finalized our plan today with Curtis. We were thinking of switching for a better deal that another carrier offered, but as a long-time Verizon customer, and no complaints on service, even though we live in the country, we were very pleased with the plan, and our entire experience today. We're confident we have the best plan and the best value.

Staff was friendly, understood my phone's technical issue and had a fix for the problem. Verizon is…read moreso far from customer oriented I'm always amazed, but the coverage is good, so there you go. Verizon corporate customer service drags down the rating is give this store, which was a relatively good one.