Three years ago, I had the chance to visit this Xfinity store to pick up equipment, only to find they gave me the wrong equipment when I tried to hook it up. This meant I had to return to the store to get the right stuff. I had the exact same experience this time, three years later. The cable box at my mother's apartment was fried. I took it to the store and asked for a replacement. They gave me a box which I took back to her place but couldn't get to work. After a call to Xfinity customer service, I was told they gave me a box that was a slave to a main box, yet she only has the one TV so doesn't have a main box. I was told to go back to the store to let them know we needed a cable only box. I went back to the store and told them what the service rep told me to say. The store clerk said what I had was a main box. I explained it was not and told them what I needed. This time, they gave me the right cable box. It seems to me that the reps at the store don't know their equipment or, in both occasions, I would not have had to return to let them know that gave me the wrong equiment. This can't be a fluke and other customers must have similar problems. I'd suggest that the store management consider retraining their existing employees, while ensuring new employees are well versed on their equipment. Since I rated them two stars last time and had the same experience again, this wasn't a fluke. So, this time around I have to say this was a one star experience. read more

Horrible service. Person at desk could not have been more indifferent if she tried. Could not find my appt, my acct. at first. When she did, she basically told me there was nothing she could do for me unless I was willing to give up my land line. Additionally, she did not advise me my bill was going up $50. the next month for the same service. She finally did advise me to call "rentention" which did without even leaving the parking lot. Spent an hour on phone with a very helpful person and I will be talking to her again tomorrow to make the proper adjustments to the account. As the former owner of a retail business, the staff in that store should either be trained to handle customers as if they mattered to the company or sent elsewhere. I would never, ever step into that store again, nor should anyone else unless you enjoy rude, indifferent service. They need to add a star rating of minus 5 for this review to truly show how bad this staff treats customers read more

I went in with the intention of signing up for an Internet plan. After I was greeted by one of the reps, he asked me what brought me in that day. Mind you in my appointment notes I specifically stated, we are only looking for Internet. We already have our own equipment. We do not need mobile. He pulled out a sheet that looked to include their current offerings and automatically I noticed the pricing was much higher than advertised online. We were looking to sign up for the 600 Mbps service for $55 a month. The sheet that included their current offerings in store didn't even have a 600 Mbps plan. The closest plan they had was for 800 Mbps for $101. I explained to him that that is not what was advertised on Xfinity's website. He went onto tell me that the price I was seeing online included mobile service. I pulled on my phone went on Xfinity's website and added the plan we were interested in into the cart and went to check out. No, such mobile service was included in the monthly fee. We left Xfinity before. Now I'm starting to see why. This has been ridiculous. I will be either purchasing online or going into another store and contacting corporate. Not that it will matter because they more than likely won't care. read more

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Wow! What a difference a day made(or in this case 3 years or so). Helping my dear uncle with his relatively newly installed service. He's elderly, brilliant, however like many of his generation, not technically savvy enough to deal with some tech issues. We had horrible experience a few years back with Xfinity, canceled service, then had to fight for months to get (prorated) money back. On today's visit I came in hot, stressed and ready to be disappointed (again!). Exact opposite, a complete 180! Linda made my day/week/month and maybe year! Was so pleased with her kind, empathetic and helpful customer service. She's in the right field for sure! Thank you! Thank you! Thank you Linda! read more

Mario, the customer service is has no business working here. He does NOT have the ability, patience and skills to alleviate a frustrated customer. Instead of listening to what you need that could be helped, they will sell you marketing and promotions without addressing your needs. DO NOT ever go to this location. read more

Xfinity Store - Mobile Phones Near Me - Glenview, Illinois

Waited for about 30 minutes wanting to purchase a new $1200 phone and they refused to sell it to me unless I spent an additional $100 for a phone case and screen protector. They kept bumbling around so confused and unable to explain much of anything. Don't bother going to the store if there is any possibility of taking care of your issue online/remotely. read more

We are cutting the cable. We dropped off cable boxes and remotes at the store. A helpful young man (O?) took back the items, provided a receipt, all in under five minutes. read more

Xfinity Store - Mobile Phones Near Me - Glenview, Illinois

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Complete incompetence. Recently came to the store to make a basic change to my account, to discontinue an old land line. They were unable to do this. I assume this is an effort to force you to maintain (and continue to pay for) services you don't need. We were told to call customer support, so did so from the store. An hour later, we observed many people come into the store. Almost everyone left angry about the employees' inability to perform the most basic services. read more

I went today and agent refused to wait on me and then threatened me. If I could put zero starts I would. It was Glenview store with Keith

NEVER in my life have I ever been treated so poorly from a MANAGER. Moe, the manager, was a nightmare. He was so beyond disrespectful over their staffs error and even hung up on me. He also refused to give us their regionals number. Professionalism doesn't exist here. Moe, please go get re trained in customer service or quit or job if you're that miserable. read more

Look the staff was busting a hump So A for effort But they need to have a "drop off" table for dropping off old equipment so you can get out quickly and some self service It's not setup properly to be efficient The staff was working really hard but not setup to succeed read more

There are only there to make money! There was no customer support. When I was having trouble with Xfinity mobile, they said WE CAN't do anything give a call to Xfinity tel communication. Lmao! You guys should close this store if there is no point providing customer service. We can order online to buy! Buying is easy! Customer service is the only key to keep your customer. Close! read more

Absolute most ignorant and rude workers I've ever dealt with. Go to the Morton Grove location or anywhere else. I really suggest not dealing with Xfinity at all. read more

We always ask for Linda; she goes above and beyond customer service expectations. Recently, she stayed later than her usual schedule just to help me with a problem I encountered. This isn't the first time, she helped us resolve a problem - she is so patient, and knowledgeable and tries to find the best solution each and every time. I would give her 10 stars and the only reason we stay with xfinity is because of her!! read more

Agents do no know much. All they do is signing new customers. If you have some extra questions about your existing account, they suggest you to call the Customer Service. Terrible. read more

Some of the worst service I've ever experienced or seen. Have been here so long I was able to create a Google account. I think I live here now. I asked someone free if he could help me he literally didn't say anything. Unprofessional, holier than thow, needs a shower, and a book. read more

I switched to Xfinity Mobile from Verizon Wireless 1-year ago. I use my phone for business. Within 2 months, someone hacked my mobile ID. I've spent 10+ hours, 8 calls to customer service, 2- trips to the Xfinity store in Vernon Hills, IL. They were TERRIBLE, RUDE, and could not fix the problem! How can the owner of my account not be able to fix my Caller ID? Hackers are better than Xfinity Mobile???? Clients who I have known for 20+ years do not answer my calls because my caller ID says "Rupal Amin." I do not recommend XFINITY Mobile. They are not equipped to secure their clients accounts. This is a huge liability. read more

There cell phones are useless. Do Not Buy a Phone from them. No reception No service Total rip off. Scam alert!!!!!!!

I normally try to give people the benefit of the doubt, as I totally understand we all have off days and low moods, and everyone is just trying their best! I won't focus on my thoughts on anyone, or spread negativity, but I will share that I don't find this store to be very honest. I came in with information about online deals and asked for the deal to be met. The store manager replied that that deal is "not offered," and that the only deals they sell are 24 term deals. This is simply not true. I am glad I did my research beforehand, because the staff tried to get me to pay close to $50 more per month for a 24 month plan (which I don't even need) even when I brought up the actual prices online. It made me feel really bad for people who may just walk into the store expecting honesty, or who would not think to double check online. I am hopeful that this is not always the case, but definitely come prepared beforehand or purchase online! It was quite an unpleasant experience. read more

Comcast is horrible service. They do not live up to their promises. Their Philippine call center and personnel are horrible. If I could give them a negative rating of -100000 I would. read more

On May 4, 2023 my husband and I went to the Xfinity store at 2840 Patriot Blvd., Glenview, Il 60026 at about 3:00 PM. We have been with Comcast/Xfinity for over 35 years. Our two year contract had expired on May 1, 2023 and we wanted to inquire about the best plan for us and what the price would be. We currently use internet, home phone and cable TV services. When we entered the facility 2 representatives were helping other customers and one was free. Yet, he said they were too busy to help us and there would be a long waiting time. We didn't see anyone else waiting. I said we took the time to drive over here, "Can't you help us?". He refused and wrote down a phone number and said to go home and call: 1-877-561-9413. We called the number while still in the store and the person who answered said they needed to bring up our account on the computer. After trying for 10 minutes he said he could not access our account because we are in the United States and that is not the area that his department services. He then transferred me to another location and that person was able to answer my questions, although getting the answers from him took about 30 minutes. All of this was very frustrating as we sat in the store, while none of the store employees would help us. Meanwhile the employee behind the counter was doing nothing and when other customers came in he also told them to call and he wouldn't help them. He was rude and uncooperative. We have never been treated so disrespectfully! We were still in the store on the phone with xfinity and before we left I asked him why he wouldn't help us. He turned his back on me and wouldn't answer. All of a sudden he had lost his voice and wouldn't even apologize for not doing his job. This whole experience was unprofessional and disrespectful . No one should be treated this way. We are in the process of looking for a new services provider since Xfinity does not value its loyal customers. I WOULD GIVE THIS PLACE A ZERO STAR! read more

I do not recommend xfinity not evev to a blind dog. Cut sucksc. It sucks sales personal does not know if they. Are coming or going. The have no product info. Mdmment is okv. MDs selection extremely poir read more

Horrible experience here! After waiting for more than 17 minutes, anither customer was served ahead of me and when I objected, the so called manager asked me in a very rude manner " What do you want?". I tried to explain my issue and then he said I had to leave the store. So, I decided to call Xfinity customer service for help and I was given proper attention. Store manager, apparently, did not like that and sent in a female African American employee to threaten me to leave or would call the police on me! She had not witnessed my interaction with the store manager so how could she decide who was at fault? While at the store, I noticed other customers were frustrated and started complaining as well. As a business owner with 9 Comcast accounts with total of 27 phone lines and internet service, I can clearly see the result of lack of management attention to Glenview, IL branch. At the end, I explained to the manager that he barely qualifies to sweep the floor much less being a store manager! He should thank shortage of labor for the position he is given! read more

I purchased a new Samsung Galaxy S23. From the beginning, when I would make a call, most of the time the person I was talking to could not understand me since they said the sound kept breaking up. I tried all their support troubleshooting tips but that did not work. I went to this Xfinity store and they said the issue was a bad sim card so they replaced it, but that did not fix the problem. I went back again today and they said there was nothing they could do since they are only a reseller. I told them they sold me the phone and that it never worked right and I contacted Xfinity support within days about the issue. They still said there was nothing they could do. On a previous Xfinity support call, they hooked in Samsung support on the phone. They said I would need to mail in my phone for them to take a look at it. This means I would be without a phone for days. Stay away from Xfinity Mobile and also Samsung phones. read more