Not surprised this location permanently closed if you noticed in previous they were infamous for…read moreinsanely long waits for appointments and total apathy and rudeness. 2 hour wait times were not unusual for walk ins and the reps laughing at you or making snarking comments were standard That being said it's telling there's no close by AT&at retailer to go to to grab a quick charger or ask about upgrades or troubleshoot an issue w a phone you bought. Like that should be an option not normality w any provider

We came here tonight in search of a new cellphone and left empty handed, getting yelled at and…read morehurled with much disrespect from their insolent sorry-for-an-excuse sales representative. The sale was going good for a while, and we were even moments from purchasing the new phone. And then he mentions to us right before the sale that we were required to purchase mandatory insurance with the phone, which would spike the cost of the phone up. This is information that should have been stated earlier in the sale. When my boyfriend expressed that it felt like we were being strong-armed into buying something that we didn't ask for, the "sales representative" immediately became defensive, got very hostile started yelling at us and demanded that we leave the store. He even had the nerve to tell my boyfriend that he would sell the phone to us if my boyfriend apologized. The "sales representative" then called his manager, of who did absolutely nothing to correct his behavior. It was an absolute awful experience. If you don't want to have disrespectful, combative, entitled, and bullying customer service, then I suggest to find another store.

Benji (Ben) was extraordinarily good. He took his time…read more(despite close to closing time) to help us transfer our AT& T land line to a mobile phone. He was patient; explained very well; but most importantly, he was diligent in trying to find the best solution for us. Ben is a rare find in today's service industries!

I stopped in three times last week.... Wednesday, Thursday, and Friday…read more A couple of weeks prior, my iPhone 11 had issues, I went to another AT&T store, and they informed me that I could get a refurbished phone through the 3rd party Asurion. To make a long story short, the refurbished iPhone 12 that Asurion sent me on 5.13.2025 was defective, and although it took 3 trips to AT&T Skokie and another replacement being sent overnight to me by Asurion, AT&T Skokie helped me throughout the entire process, and by Friday 5.30.2025, I had a working iPhone again. (the 3 trips were in no way the fault of AT&T Skokie, it was due to the defective refurbished iPhone 12 that Asurion sent me on 5.13.2025) I want to give a shout-out and appreciation to both Gerardo and Byron. There knowledge and Customer Service was outstanding, and hopefully knock on wood all my iPhone issues are OK now, but if anything goes wrong again and/or it's time to buy a new phone, my first stop will definitely be AT&T in Skokie. The true definition of 5-stars.... thank you again.

Totally unprofessional. Waste of my time. It takes 2 months to move a phone number to a family…read moreplan. Looking for a new provider. Misleading information. Lack of professionalism.

Come here and see brittany you won't be disappointed she will be the best person for your phone…read moreneeds !!!!

The only reason they get two stars is for the good service I relieved in the distant past. My…read morerecent (within the last year) visits here have been nothing short of horrible! I know that the manager has recently been changed and boy does is show. She is horrible and should go back to customer service training school!!! MY TWO MOST RECENT VISITS (with the last six weeks) 1. Son needs an upgrade - had unlimited data. Salesperson (SP), too bad - you get 2 gigs. Me - Is there anything you can do? We are long time customers and we need more than 2. SP - No, those are the rules. Me - Well, with all the competition it seems like something can be done. SP - No . Me - Can I talk to the manager? SP - She will tell you the same thing. Me - Please get her. SP goes to manager and literally tells her what he said and to tell me the same thing. Me - Please don't tell her what to say, please let me tell her my story myself. Manager to me - Don't be rude! What?! You guys are crazy! Who treats a customer like that?! Leave in a huff. Call Verizon on the phone. Yes, no problem we can give you 6 gigs for the same price for being such a loyal customer. So easy and the store so unprofessional! Went to Costco and got the phone for less money too! 2. Upgraded my own phone shortly after the iphone 6 release, but didn't get an iphone. Went into store to get help on setting up voicemail. Was told there was a 40 min wait. Waited patiently for over an hour. That's when I noticed that others were just coming in and instead of waiting were saying that they just needed one little thing. And they would take them. What?! I asked when I would be called. They said that there were still two people in front of me. I told the checker inner person that I just need to know how to get digital voice on the new phone. He did his best to help me. Kudos to him but they never called my name and it took two phone calls to Verizon tech support to get the phone working properly. And truth be told it was my son who eventually figured out the issue.

I have posted twice about being removed ny police for trying to get a credit i was owed. I was…read moreremoved by police for simply trying to get my credit. When I find the most ironic is that I get an automatic reply from a Verizon bot saying that they're actively investigating the issue. Which is a complete and utter lie. They do nothing to follow up. It amazes me that these empty promises somehow make me feel that I should be rest assured quite the contrary, and I'm sure I'll get a automated response from this email further exemplifying the BS behind this company. That's all I got to say for now.

It's now a massage parlor. Don't waste your time, unless you need/want a massage. I would probably…read morerecommend the place, if it were still in business.

Alberto repaired my all-in-one computer (needed a fan), swept for virii, and all with patience to…read morelisten and a good sense of humor. Reasonable pricing! Highly recommended for phone, PC or Mac, and other consumer electronics.

Excellent job. Replaced toilet, cleaned everything up. Technician was excellent. He checked pipes…read moreand ring. Whole job took under 2 hours

This store and its manager with the beard are useless. The manager kept trying to send customers to…read moreCostco because he was too lazy to do any work. I do not recommend this location unless you want to waste your time.

I just had the back glass repaired, but they reset my entire phone and I lost everything. That was…read morereally careless.

Drove 30 minutes to pick up my phone because they couldn't fix and they closed early with no update…read moreto the website or store hours.

Craig has fixed multiple iPhones (3) and an iPad for me over the years. Each repair has been…read moreperfect and with quality parts. I stoped by again today and he mentioned to me that he recently switched companies so I wanted to leave a review for his new company. (His old company had all five star reviews...this guy knows what he's doing!). He is still located inside the Macnician office in Highland Park behind the Dunkin' Donuts. I didn't know that there was a difference in screen repairs until I broke my phone when I was in downtown Chicago and I went to a different place that put in a cheap screen that failed and then a second cheap screen that had a big white mark on it. I've never had these issues with Craig and I would recommend him 100%. His screen replacement cost is very inexpensive and again, it's always perfect. Thanks Craig!

Stopped by thinking my iPhones port needed replacing. Would have gladly paid the $55 to do so…read more Instead they dug out the port taking a good ten minutes and sent me on my way. It is nice to deal with honest people. Next time I have an issue Mac related they will be my go to service.

I dropped my phone in a tub full of water. Ugh!! A coworker highly recommend CPR in Highland Park…read more They put it in the dehydrator over night, then removed my screen to check it out and see if a new screen was needed. They called me with updates and permission to forward and gave me quotes. Also assured I would not be charged if they couldn't fix. They fixed, yeah! Really nice team of young men working there. I also talked to the manager at one point. He was also very polite and helpful. Highly recommend CPR.

They do not answer the phone. They take on line appointments but then do not show up. I waited 30…read moreminutes but finally gave up. Do not waster your time on this unreliable business.