I do not recommend getting a laptop or computer repaired at this company. I dropped my Lenovo…read morelaptop and took it in for repairs. They told me they would call me later that day or the next. By halfway through the second day, I called them for an update. They said they were working on it. Three hours later, I called again, and they gave me the same answer. This time, they mentioned they were preparing a quote for the repair because the motherboard was damaged and it would cost $750. They explained that they would need to send it out to a specialty shop. However, they assured me they could back up my data, which I requested, and they did manage to do that. When I went to pick up the laptop, I noticed a plastic bag taped to it containing some hardware. I asked what it was, and they informed me it was the SSD (the new type of hard drive) from which they had retrieved my data. They did not reinstall it in the laptop, which I found puzzling, as I intended to take it to a locally owned computer repair shop for a second opinion. Having never opened a computer before, I thought, "What do I have to lose?" So I opened it up and found the connection point to reinstall the SSD. I had to go and buy a small screw to secure it, which they did not return with the SSD. To my surprise, when I turned on the laptop, it worked perfectly! I am not sure what they were doing for three days, other than backing up my data. Honestly, the store name should be changed to "We Break It, You Pay Us, and You Fix It."

1 star for my son who cracked his phone (again). 5 stars for uBreakiFix who helped him get his…read morephone back like new! We were pointed to this location through our phone insurance company, asurion, who provided us a list of locations that fix cracked phone screens for $29. Thankfully we only had a cracked phone screen situation. Of the three locations suggested, we chose the Vernon Hills location based on the great reviews. To make the appointment, we filed a claim and prepaid ahead of time. We were given a specific time to come in, and when we dropped off the phone we filled out a questionnaire to verify the diagnosis. We were told to come back in 1.5 hours. They called us at exactly 1.5 hours to come back and pick up our phone. When we picked up the phone, it was like nothing ever happened. The phone looks brand new, and it is brand new because my son just got the replacement after destroying his other phone two months ago! Take note, they used OEM parts and our phone was replaced with an original Apple screen. The phone repair is under full warranty. The business was clean and orderly, and the process was super duper easy. Nice waiting room with mints and a Keurig coffee machine. The employees were friendly and courteous and did everything they were supposed to do. To this day the phone is working like a champ!

If I could put zero stars I would. I paid over $100 for my iPhone 6 screen to be replaced and…read morewithin six weeks the glue between the glass and the framing started separating (which after research found out this is due to cheap and sub par replacement parts). Although I paid for a 1yr warranty the store refused to replace or even help fix their wrongdoing, and insisted that I pay full price again for a replacement because the screen has a hairline scratch which voids their warranty. The warranty they offer is obviously subject to their discretion at which they will use any excuse to not to fix. This issue seemed second nature to them which made me realize this is a scam they frequently use, and more importantly us to pressure women into further sales. I wouldn't wish this treatment upon anyone.

My girlfriend has a cracked screen on her 3GS. We got there and the guy who helped us was VERY…read morehelpful. We got there and he fixed her cell phone in much less than 15minutes. It works great and she has no problems what so ever with it . If she knew it was going to be this quick and painless she would have came much sooner. I highly recommend this store

I've ordered branded gear from Total Promotions a handful of times over the last three years for…read moreour 25 employees. Scott is great. Helpful with helping me choose the right items. Great quality and great value. Placing our newest order today.

We ordered a few items from this company and after being promised multiple times that our order…read morewould be to us in time for a show we had, the product never came along with ZERO updates from Bethany who was my customer service rep. Figured I would reach out to her supervisor Lisa and of course that went nowhere just as fast!! I will not do any further business with this company! Lastly, I now have to pursue them in court for the refund of my money as they have become 100% non responsive to my emails or phone calls. DO NOT USE THESE CROOKS!

Store was clean, neat and orderly. I was able to find something that fit what I was looking for…read morewhich was a type of platform sandal. I also found a nice bag that I also was thinking about getting. Was suprised that I saw a style that I liked: classic, tailored cut and leather. The cashier introduced me to the silicone spray which at first I thought was a gimmick but I think there is some real benefit to it as it coats. I think it also helps with the structure and shape thus integrity of the shoe. The machine has a camera inside so you can actually see that it is spraying. This is great for some types of shoes. I plan to bring my other pairs, it doesn't have to be bought from DSW.

It's still a terrible shopping experience! Good for them for being consistent…read more The selection is pretty good, and the people working there are nice enough. There aren't many of them. There is no one really walking around the floor, so you basically have to move heaven and earth to track someone down. Also, there are not enough benches (correct term?) where you try on the shoes. There is one per aisle, at most, and that doesn't work so well when it's busy. Still an issue is the whisper-at-most of AC in this store. Plenty of stores maintain a pleasant temperature - I get it if they don't want the store too cold. But here, it was hot and muggy. I felt more sweaty here than outside! It was so gross, and I didn't think I'd run into that in an indoor location, but oh well. The prices were pretty good, with the exception of the shoes that were not eligible for promotions (that might've come from above, though, like Nike corporate or Addidas corporate, and not their fault at DSW). I saved 20% off an already reasonable price by signing up for their newsletter as a ~*~*VIP~*~. The 20% off being available through that method only should've been communicated better at the outset, but oh well. I saved 20% and got some cool gym shoes, so that's good at least.

Biggest waste of money. I got my iPhone 16's phone screen replaced and it was $250 down the drain…read more I noticed right away that the screen was not flush with the device and my phone case no longer fit. I took it back and they insisted it was installed correctly and to buy one of their phone cases. Their phone case was extremely cheap and so loose that my phone is falling out of it. Best of all is that the screen causes a delay when I'm typing. DO NOT GO HERE!

made an appointment for a cracked iPhone screen and was in and out in what felt like less than 30…read moreminutes. highly recommend if you're in need of repairs.