Damn! It's a shame Garrett isn't the one calling the shots for customer service for ATT. What a…read morerelief not to have somebody or a website to give me the BS sale. Garrett. Companies are starved for someone like you. You're going to go far. First stop should be firing the VP for customer service and loyalty.

Not surprised this location permanently closed if you noticed in previous they were infamous for…read moreinsanely long waits for appointments and total apathy and rudeness. 2 hour wait times were not unusual for walk ins and the reps laughing at you or making snarking comments were standard That being said it's telling there's no close by AT&at retailer to go to to grab a quick charger or ask about upgrades or troubleshoot an issue w a phone you bought. Like that should be an option not normality w any provider

Pam saved my work life. She is an angel, and I'm so grateful to her for helping me out. Here's my…read morestory... It was a Sunday night around 7pm, and I noticed my work computer was on 4%...with the charger plugged in. I wiggled and wiggled that charging cord, but no go. Time to get a new charger! I'm so lucky to live less than five minutes from the Apple store in NBK, so around 7:40 I ran to the mall before closing with the intention to pick up another charger. Ummm...when's the last time you were at the mall and stopped by Apple? Well, it looks a lot different now. There literally is no store and it's just a few walk up windows. It was pretty quiet with a couple of customers in line. The security guards mentioned that I would have had to order the cord online and place an order for pickup. Since it was pretty quiet, and I was desperate, I told them I wanted to speak with someone at the window and that I'd give it a whirl and see what happens. And...here's what happened. I walked right up to the window and Pam was there. I explained to her that I was going to miss a work deadline if I didn't get my computer charged. She explained that now you have to order ahead of time and place an order for pickup. I was prepared to order right from my phone, but it was still too late to order and I would have had to wait until the next day. I begged her. I mean I begged. And, like the angel she is, she got me a new charger on the spot, but she explained they don't really do that. I thanked her and told her I'd be writing this review, because she literally saved me. Pam, I hope you see this, because I made my work deadline thanks to you. You are an angel. Note: For the future, plan to call ahead and make an appointment for the genius bar or for anything else you might need to pick up. Apple means businesses. You typically cannot get up to the window without waiting in a really long line or making an appointment.

I went there early afternoon and looks like the store was not too busy, but after waiting 30 mins,…read morestill didn't get any help. I wish I didn't have to wait that long, I couldn't wait any longer so I just left!

This store (as of last week, April 1, 2018) is not fully set up. They are waiting for inventory and…read morevital services (like wifi). Despite this, the staff there was incredible. Our needs were simple, but Jonny listened and got us out the door with exactly what we asked for. We will definitely be making this our "home" store from now on.

What an unpleasant experience. The sales rep I dealt with acted as if I was imposing on her day. No…read moresmile, no hello, no thank you, no please, nothing. Just sat there in silence pushing buttons telling me what she can't do. Never going back. I heard the customers next to me say they are just going to switch to T-Mobile. I am tempted myself. Avoid this location.

A last minute decision to make a $30, 16x20 print for an event welcome sign led me to Staples. And…read morelike all my other print projects, these guys came through in a pinch and it turned out great! I needed a sign within 48 hours. I went in and dropped off the file and the guy had a bit of a quiet period and got right to work. He told me to get in there by a certain time to allow for it in his print schedule. I got there just in time, they cranked on in it, and I was able to take home a beautiful sign the same day (only because he was all caught up with this schedule). I LOVE the printing department here. I just won't go anywhere else.

When we have an immediate need for business supplies, this is our store of choice. They usually…read morehave what we need in stock. We often buy our paper and printer cartridges here. They are very good when we purchase a case or more of paper (very heavy) of putting in the car for me. We have also used their printing services here. My satisfaction with that is a bit more spotty. I do like the product in the end. We usually have some labels printed. Depending on who is working. sometimes the process of getting what we want is easy and other times more difficult.

Reasonable pricing, really nice service and my damaged phone screen was done within an hour and a…read morehalf. Highly recommend!

They do not answer the phone. They take on line appointments but then do not show up. I waited 30…read moreminutes but finally gave up. Do not waster your time on this unreliable business.

Omar was very helpful and patient in explaining our options. I highly recommend asking for him when…read moreyou go in the store

I urge corporate to do a full investigation on this retail location. It is very poorly run. I was…read morescheduled to pickup my brand new iPhone today and was told I would be notified in the app when it was ready for pickup. The app never updated and when I tried calling I was routed to an offshore call center. I decided to head into the store later in the day despite the phone note being marked ready. A manager immediately said he would go back and grab it upon my arrival. He came back about 10 minutes later, asked to see my ID, then handed me a bag. Before walking out the door, I reached into the bag to check the box. To my dismay, I was given a tainted box that had been tampered with. There was a sticker that appeared to have been removed from the box, leaving multiple indents and marks as well as a dent in the upper corner. I was very concerned the phone had already been used. When shelling out $1100 for a brand new iPhone, I expect a pristine box. This is where the manager decided to lie and humiliate me in front of about 15 bystanders. He claimed I already took possession of the device, and my only option was to return it, in which case I would forfeit the promotion I had used and he said I would not be able to obtain one for 2 months as they are not available. All I was asking for was a new iPhone as anyone would expect. I was met with negativity and rudeness from someone who claimed he was a manager. When I said I was going to call my lawyer to check, he changed his tune and said he can call another store. Please know you will be intimidated and harassed in this retail location. Verizon - Do Better.

Ghost and his team are great to work with. They found me 2 cars I liked and they backed them up…read morefrom a service perspective too.

I purchased Ghost Armor's screen protector for iPhone. The staff told me that it is a long lasting…read moreproduct and it can be replaced for $5 when needed. I got it in Fox Valley, Aurora, IL. The screen peels off very frequently and it's really frustrating. I went recently to replace the screen for a 2nd time in the past 4 months and they were out of it. It was on a Saturday. I would not recommend this product. I send them an email to call me, and also tried calling them, they have yet not called me, it's been almost two weeks.

About a year and change ago (June - 21) my wife and I sagely dropped the numbingly poor service at…read moreXfinity, and went with T-Mobile offering two adults 55+ a $55 (COMBINED) unlimited plan. At sign-up (get 'em in the door) I asked would out taste be increased in the future. I was told "no," as long as we were two lines. I noticed a new cost on the web this morning and called to be sure. The $55 rate is now $80. Cute? Do you get off on being jacked around? Try T-Mobile, they excel at thievery. Grist-for-the-mill: they "throttle," prioritizing signal to those have better or premium plans. Doesn't that make you feel ... valued?

Would have preferred to give it zero stars had that been an option. One of the most unprofessional…read moreexperiences I've ever had where the employee used profane language and I was told to get the "f" out of store. The employee shared his use of "pills" due to car accident. Could explain the volatile attitude. Will be reaching out to corporate for resolution of initial reason for visiting a t-mobile location.