A last minute decision to make a $30, 16x20 print for an event welcome sign led me to Staples. And like all my other print projects, these guys came through in a pinch and it turned out great! I needed a sign within 48 hours. I went in and dropped off the file and the guy had a bit of a quiet period and got right to work. He told me to get in there by a certain time to allow for it in his print schedule. I got there just in time, they cranked on in it, and I was able to take home a beautiful sign the same day (only because he was all caught up with this schedule). I LOVE the printing department here. I just won't go anywhere else. read more

Staples - 16x20 welcome sign! - Shipping Centers Near Me - Highland Park, Illinois

When we have an immediate need for business supplies, this is our store of choice. They usually have what we need in stock. We often buy our paper and printer cartridges here. They are very good when we purchase a case or more of paper (very heavy) of putting in the car for me. We have also used their printing services here. My satisfaction with that is a bit more spotty. I do like the product in the end. We usually have some labels printed. Depending on who is working. sometimes the process of getting what we want is easy and other times more difficult. read more

I do most of my office supply shopping online, using my business-to-business suppliers, but I shop at this Staples when I need something quick. Their stock is good, and I've never left empty-handed. Their prices are pretty competitive, and they'll price match. Their 80# house-brand copy / fax paper is really good quality, compared to other budget reams in the market. It feeds effortlessly, never jams, toner sticks nicely to it, ink doesn't bleed too badly, and there's minimal curling in high humidity. It's probably one of the best budget copy paper reams on the market. In-house printing is competent, fairly priced, though they sometimes take a little while if there are a lot of jobs ahead of you. Their outsourced printing prices seem okay, for the neighborhood, but can't compete with going directly to the print shop. Their customer service is also top notch. They always check with me to see if I need assistance, and always seem to know their stuff. I recently went shopping for a new office chair, and Linval helped us pick out the absolute best option, among many. He made sure we got the best deal, applying a discount coupon at checkout - 5 star service. It's really hard to compete with my online B2B office supply vendors, but this Staples is about the best option in the area. If I need something immediately, have a quick B&W print job, or want a new office chair; I'm shopping here. read more

Went in here to scan large news articles. The women in charge of the photos and copies section was very nice to help me out figure out the machine, and once I got the hang of it, it was very easy to use ! If you do it yourself, it will be 50 cents per page. ( NOT BAD ! ) I also had many ink cartridges that needed to be recycled. Once at the register I gave them a bag full of them. Unfortunately, they only accept 20 ink cartridges per month. They accept all brands ( From what I could tell, since I had more than one brand ) When you're checking out don't forget to tell them you are a rewards member ! That way you'll filled points ! read more

What a fantastic experience. CJ at the print center was kind and professional in helping me with a last minute order. Working together he made wonderful business cards that I was easily able to pick up. Other team members were kind and the store is clean and organized. read more

The worst customer service I've ever had either get with your job program or get another job there's lotta people out there need need jobs

Came for printer ink-- they had it, and they recycle the old ones here. Also had to return some purchases made online-- gave the money back in cash and the process was quick and painless. read more

I had a problem with my Dell desktop computer - the sound suddenly turned off and I tried everything to fix. Had friend who takes care of computers who absolutely couldn't figure it out after an hour. When I called Staples in Highland Park today - I was lucky enough to find Mike C - he was wonderful and kind and so knowledgeable. To me - it was obvious that Mike wasn't going to stop until he fixed my problem. He did and I was so very grateful. He has a wonderful personality and was on a mission to help me. He is wonderful. Rose B read more

I am a frequent customer at staples and have always been pleased with the service. I had an unusually helpful employee-Jake-and want to commend him. He was helpful,respectful and very pleasant. He went out of his way to explain and sell me the chair I bought. An employee such as Jake is very valuable. I hope you appreciate him! read more

Absolute WORST online experience, 800 numbers staff incompetent people and in store A, good luck finding a red shirt for questions or help, B. on phone to HP location...equally clueless. Stick with Geek Squad/Office Depot supplies...unless desperate. In store March 2015: Checking out, my debit card would not "take" at customer module. 'Your cards no good', the elderly checkout person proclaimed. I swiped several more time, and he shrugged his shoulders, 'No good, I told you'. I asked him to swipe it on her check-out register. 'Why...it's no good'. By this time the manager was looking in on this circus and DID swipe through the register...and of course my card was accepted. They price everything above what everyone else does, and do price comparisons, but it;'s a pain in the ass...like the store team is. read more

I've stopped here a lot recently and every time I go early in the morning, the young woman working the counter is the most pleasant person I encounter that day. Always very sweet and offers a very nice smile! I do get pretty tired of hearing "Are you a rewards member? You can save up to 15% on your purchase if you are!" (or however their spiel goes). No, I don't want to be a rewards member. No, I don't need my computer checked on. Either way, always a quick and pleasant stop in this location. read more

I go here for my printing needs and everyone there is friendly and professional. However, I called today 12/30/20 to ask a simple question about their hours for New Years Eve. A man named John answered and his reply was "yeah why wouldn't we be" and then I said well I wanted to see if you were open for the holiday and his response was "yahh" like I should know this. I know we live in crazy times but come on. A simple question gets a sarcastic rude response. I would rather a simple mistake by an employee than a man with an attitude any day. read more

Came in for a specific shredder and they did not have it in the store. But a Staple employee named Seth, tracked it down on the Staples website and It was delivered in one day! Yes,1 Day. Thank you Seth! read more

I agree with those who rated the customer service poorly. I purchased a clip-on desk lamp from this store. They had only one style of clip-on desk lamp in inventory. There were 5 or 6 of this same clip lamp with a sale sign in front of them stating that the clip lamp was on sale for $12.99. I needed a clip lamp so Although it wasn't exactly what I wanted, I figured for $12.99 it was good enough. When I got home I looked at the receipt and was surprised to see I was charged $19.99. I took it back the next day expecting I'd get an apology and a credit for the overcharge. Instead I was told it was $19.99 and that I probably saw a "$12 sign for tape" laying on the shelf. I went back to where the desk lamps were and saw the clip lamps where they were when I purchased mine with a $12.99 sale sign in front of them, clearly stating the sale was for a black clip lamp. I asked to speak with a manager. Steve came out and I asked him to walk to the desk lamps with me. I showed him the sign and lamps and he explained someone had overfilled the shelf and that my lamp was $19.99. I asked to see the $12.99 clip lamp. He said they were out of that one but he could try to order it for me. I suggested he remove the $12.99 sign if he didn't have the item in stock. He readjusted the sign in its place and said no, because they may get some back in stock. Really? I would think at a time when brick and mortar stores are fighting for survival they'd realize that customer service is all they have. This is why I am a loyal Amazon Prime member. See ya Staples! read more

Staples - Shipping Centers Near Me - Highland Park, Illinois

Yes I realize, a Staples is a Staples is a Staples, but the staff at this location are fabulous. I often have lots of laminating and binding that I must have done. The people who work in the copy and print department are great. They genuinely care about my projects and help me so that they look as good as possible. If I know I'm visiting my parents, I'll make sure to bring my projects so I can have them done here. read more

Outstanding customer service! I worked with Brian S, the general manager, Brian E, a certified tech, and Judy at the customer service desk as well as a few other employees whose names I didn't catch, and all were incredibly friendly and accommodating to my complicated order. Brian S set me up so I was able to receive the out of stock items I needed with the store's promotion that wasn't available online, delivered the very next day. Couldn't have had a more positive experience! read more

I'm still a fan of Staples, but they've become increasingly understaffed in the copy center. The people are still very good, but there just aren't enough of them. read more

I love the management at this store!!! Ajay and Steve are so accommodating and they treat the customers RIGHT!!!! This store is a hidden treasure: once you start going here, you won't stop, the staff gets to know you and treats you well. My kind of place. read more

Poor customer service. Cashier and supervisor could not answer simple questions. Never again.

I have ordered business card from this location on more than 5 occasions. They are never done on time and always have an excuse that employees didn't come in or "just left". Do not use this location for any of your print service needs. read more

Pretty disappointed with the customer service here. I purchased some Logitech Bluetooth headphones and didn't realize that they had very short 14 day return policy....I was 6 days past. Manager said they could do a return without receipt which would essentially charge me a restocking fee. I was okay with this since it was my fault for not being aware of the return windows. I was not okay when they offered to give me only $10 back on a $70 dollar item. This is simply gouging and when I told the manager Spencer that I didn't think this was very fair, he did not offer any alternative nor did he seem to care much that I was upset about the policy. I told him I would take my, and my company's business away from Staples and this did not seem to phase him so now Staples will never get my business again. I'd rather buy things online for less money with generous return polices. You blew it Staples. read more

The worst service. Don't order anything to be printed there. I needed business cards for an event. They lose it and then say to the customer you picked it up. The customer service is horrible. read more

Exceptional service. I arrived late (just before closing), and the manager stayed after closing to print a poster for me. Would definitely shop here again! read more

I am stunned at their lack of customer service. I purchase a good deal of items for my company through Staples. (I will be discontinuing this). I had a very bad experience trying to return a printer that I bought as new. When I opened it I could see ink stains, suggesting that it was a refurbished model or already used. It appeared to be missing a part as well. I sent an employee to return it at the Glenview store and they were told that that they would not accept the return unless they had the original credit card that it was purchased on, and not the employee's company card. I then took the printer to Highland Park and was told that it was past the 14 day return period. The cashier treated me terribly, as if I were trying to scam them or get away with something. I asked to speak to a manager and explained that I purchased an item in good faith and found it missing a piece and that it was a refurbished item when I paid for a new item. It took 20 minutes for him to get clearance from corporate/online to make the return. How can you run a business with such bad service? I'll spend our company's money elsewhere. read more