Not surprised this location permanently closed if you noticed in previous they were infamous for…read moreinsanely long waits for appointments and total apathy and rudeness. 2 hour wait times were not unusual for walk ins and the reps laughing at you or making snarking comments were standard That being said it's telling there's no close by AT&at retailer to go to to grab a quick charger or ask about upgrades or troubleshoot an issue w a phone you bought. Like that should be an option not normality w any provider

"Manager" couldn't even tell me if I was eligible for an upgrade. Told me to come back in an hour…read moreand meet with an available salesman. "Manager" at this store does less work than a house sitter. Literally went to the back for lunch break when I left. Enough with meaningless promotions, AT&T. Hire people to HELP!

What an unpleasant experience. The sales rep I dealt with acted as if I was imposing on her day. No…read moresmile, no hello, no thank you, no please, nothing. Just sat there in silence pushing buttons telling me what she can't do. Never going back. I heard the customers next to me say they are just going to switch to T-Mobile. I am tempted myself. Avoid this location.

worst possible AT&T experience I have ever had! they have made my entire family want…read moreto drop AT&T for good. terrible customer service, scammed us for additional fees. do NOT go here.

It's now a massage parlor. Don't waste your time, unless you need/want a massage. I would probably…read morerecommend the place, if it were still in business.

Alberto repaired my all-in-one computer (needed a fan), swept for virii, and all with patience to…read morelisten and a good sense of humor. Reasonable pricing! Highly recommended for phone, PC or Mac, and other consumer electronics.

Placed an order for pick-up today. I've been to this Best Buy and I like going to it because it is…read morein Lake County and the taxes are cheaper. I pkaced my order at 3:24 PM and it was ready to be picked up my 3:34 PM! I headed over and when I arrived, I checked in on the app and it was updated with a button to indicate that I'm in line. We shopped for some phone accessories but didn't find anything we wanted. So we made our way to the pickup line. We were greeted immediately and I mentioned that I was picking up an order. The cashier scanned my phone and quickly pulled my order. I checked it and it was exactly what I ordered. The cashier said thanks for the order and we were on our way out. Overall, the service was the winner here. Staff was friendly and the item I purchased was $100 off where every other store I checked online had it for regular price. I highly recommend buying from this location as the staff is quick to gather your online order and they are very nice at this store.

I wanted to buy a new computer at a store, instead of online, so I could ensure a salesperson earns…read morea commission. The experience was not great, though there were some bright spots. I was initially directed to the Apple area. Two employees were working there with other customers - no problem. They disappeared after a bit, seemingly with those customers. About ten minutes of waiting later, hoping someone would be ready, I found both employees at the Microsoft area. No one had been available in the Apple area for that long - it seems understaffed. Someone in sales worked with me and was largely informative. The process wasn't inefficient; buying a new piece of technology takes time. Even so, it got a bit frustrating when two errors came up. First, upon transferring me over to the Geek Squad section, so I could have them transfer the data and assess the resale value, the first error came through: The transfer was said to be $40, but the woman at GS told him me was mistaken, and that it's $40 to transfer data between phones but $90 for computers to do so. I will give them credit for the high resale value of my old computer - Apple's online estimator gave me a paltry $35, whereas Best Buy assessed it to about $150. Still, the process of figuring out whether or not I could apply that directly to the bill, had to do a store credit, etc., was something the employees had to ask multiple other people about. It is OK to do that, of course, but it felt inefficient to this degree. As the GS employee looked through my computer, she mentioned that they'd have the new computer ready (with the data transfer) within 24-48 hours. I was very surprised! I politely mentioned that no one had told me that it would be an "overnight" thing - taking some time was anticipated, but overnight or even 2 days?! She was surprised I hadn't been told yet. Sales very much should've mentioned this, and there should be more coordination between teams. I wound up leaving it overnight, especially since my old computer already got the resale value assessed and needed to be there. It was ready pretty early the next day, which is good, but this was overall frustrating. Not as important, but they love to have 2-3 loud songs all playing at the same time. It is one thing to have different songs in different areas of a large store, but this was all quite close together, in terms of where the sound was coming from, and it was jarring and annoying. EDIT: I forgot to add...they have roving salespeople from AT&T who make eye contact with you while you're waiting around and then take advantage of your kindness. I find this process frustrating, similar to people with clipboards trying to get you to sign something. It is intrusive and tacky. I don't know why they allow this.

Wow! What a difference a day made(or in this case 3 years or so). Helping my dear uncle with his…read morerelatively newly installed service. He's elderly, brilliant, however like many of his generation, not technically savvy enough to deal with some tech issues. We had horrible experience a few years back with Xfinity, canceled service, then had to fight for months to get (prorated) money back. On today's visit I came in hot, stressed and ready to be disappointed (again!). Exact opposite, a complete 180! Linda made my day/week/month and maybe year! Was so pleased with her kind, empathetic and helpful customer service. She's in the right field for sure! Thank you! Thank you! Thank you Linda!

Three years ago, I had the chance to visit this Xfinity store to pick up equipment, only to find…read morethey gave me the wrong equipment when I tried to hook it up. This meant I had to return to the store to get the right stuff. I had the exact same experience this time, three years later. The cable box at my mother's apartment was fried. I took it to the store and asked for a replacement. They gave me a box which I took back to her place but couldn't get to work. After a call to Xfinity customer service, I was told they gave me a box that was a slave to a main box, yet she only has the one TV so doesn't have a main box. I was told to go back to the store to let them know we needed a cable only box. I went back to the store and told them what the service rep told me to say. The store clerk said what I had was a main box. I explained it was not and told them what I needed. This time, they gave me the right cable box. It seems to me that the reps at the store don't know their equipment or, in both occasions, I would not have had to return to let them know that gave me the wrong equiment. This can't be a fluke and other customers must have similar problems. I'd suggest that the store management consider retraining their existing employees, while ensuring new employees are well versed on their equipment. Since I rated them two stars last time and had the same experience again, this wasn't a fluke. So, this time around I have to say this was a one star experience.

Benji (Ben) was extraordinarily good. He took his time…read more(despite close to closing time) to help us transfer our AT& T land line to a mobile phone. He was patient; explained very well; but most importantly, he was diligent in trying to find the best solution for us. Ben is a rare find in today's service industries!

I stopped in three times last week.... Wednesday, Thursday, and Friday…read more A couple of weeks prior, my iPhone 11 had issues, I went to another AT&T store, and they informed me that I could get a refurbished phone through the 3rd party Asurion. To make a long story short, the refurbished iPhone 12 that Asurion sent me on 5.13.2025 was defective, and although it took 3 trips to AT&T Skokie and another replacement being sent overnight to me by Asurion, AT&T Skokie helped me throughout the entire process, and by Friday 5.30.2025, I had a working iPhone again. (the 3 trips were in no way the fault of AT&T Skokie, it was due to the defective refurbished iPhone 12 that Asurion sent me on 5.13.2025) I want to give a shout-out and appreciation to both Gerardo and Byron. There knowledge and Customer Service was outstanding, and hopefully knock on wood all my iPhone issues are OK now, but if anything goes wrong again and/or it's time to buy a new phone, my first stop will definitely be AT&T in Skokie. The true definition of 5-stars.... thank you again.

I just had the back glass repaired, but they reset my entire phone and I lost everything. That was…read morereally careless.

Drove 30 minutes to pick up my phone because they couldn't fix and they closed early with no update…read moreto the website or store hours.