I dropped my phone in a tub full of water. Ugh!! A coworker highly recommend CPR in Highland Park…read more They put it in the dehydrator over night, then removed my screen to check it out and see if a new screen was needed. They called me with updates and permission to forward and gave me quotes. Also assured I would not be charged if they couldn't fix. They fixed, yeah! Really nice team of young men working there. I also talked to the manager at one point. He was also very polite and helpful. Highly recommend CPR.

They do not answer the phone. They take on line appointments but then do not show up. I waited 30…read moreminutes but finally gave up. Do not waster your time on this unreliable business.

Not surprised this location permanently closed if you noticed in previous they were infamous for…read moreinsanely long waits for appointments and total apathy and rudeness. 2 hour wait times were not unusual for walk ins and the reps laughing at you or making snarking comments were standard That being said it's telling there's no close by AT&at retailer to go to to grab a quick charger or ask about upgrades or troubleshoot an issue w a phone you bought. Like that should be an option not normality w any provider

We came here tonight in search of a new cellphone and left empty handed, getting yelled at and…read morehurled with much disrespect from their insolent sorry-for-an-excuse sales representative. The sale was going good for a while, and we were even moments from purchasing the new phone. And then he mentions to us right before the sale that we were required to purchase mandatory insurance with the phone, which would spike the cost of the phone up. This is information that should have been stated earlier in the sale. When my boyfriend expressed that it felt like we were being strong-armed into buying something that we didn't ask for, the "sales representative" immediately became defensive, got very hostile started yelling at us and demanded that we leave the store. He even had the nerve to tell my boyfriend that he would sell the phone to us if my boyfriend apologized. The "sales representative" then called his manager, of who did absolutely nothing to correct his behavior. It was an absolute awful experience. If you don't want to have disrespectful, combative, entitled, and bullying customer service, then I suggest to find another store.

What an unpleasant experience. The sales rep I dealt with acted as if I was imposing on her day. No…read moresmile, no hello, no thank you, no please, nothing. Just sat there in silence pushing buttons telling me what she can't do. Never going back. I heard the customers next to me say they are just going to switch to T-Mobile. I am tempted myself. Avoid this location.

worst possible AT&T experience I have ever had! they have made my entire family want…read moreto drop AT&T for good. terrible customer service, scammed us for additional fees. do NOT go here.

It's now a massage parlor. Don't waste your time, unless you need/want a massage. I would probably…read morerecommend the place, if it were still in business.

Alberto repaired my all-in-one computer (needed a fan), swept for virii, and all with patience to…read morelisten and a good sense of humor. Reasonable pricing! Highly recommended for phone, PC or Mac, and other consumer electronics.

Placed an order for pick-up today. I've been to this Best Buy and I like going to it because it is…read morein Lake County and the taxes are cheaper. I pkaced my order at 3:24 PM and it was ready to be picked up my 3:34 PM! I headed over and when I arrived, I checked in on the app and it was updated with a button to indicate that I'm in line. We shopped for some phone accessories but didn't find anything we wanted. So we made our way to the pickup line. We were greeted immediately and I mentioned that I was picking up an order. The cashier scanned my phone and quickly pulled my order. I checked it and it was exactly what I ordered. The cashier said thanks for the order and we were on our way out. Overall, the service was the winner here. Staff was friendly and the item I purchased was $100 off where every other store I checked online had it for regular price. I highly recommend buying from this location as the staff is quick to gather your online order and they are very nice at this store.

Sunday I went to Best Buy Vernon Hills store which is close to my hose to buy an Apple iWatch, The…read moremodel Ultra that I wanted cost about $900 and I did my homework and knew exactly the model that I wanted. Walked into the store which was like a ghost town. I saw maybe a few customers walking around. Looked for a salesperson which took a few minutes to track down. After I told her want I wanted, she responded that she is too busy with another customer, that i should go to the front and they will find someone to help. I did just that and there was no one in teh front. Again seeing an employee with a blue jacket walk buy i asked for some to help me get the iWatch, he said that I should wait by the display and he will get someone to help me. Waited another 10 minutes and walked back to the front again and this time there was a greeter person. I asked her that I know what i want, I do not have any questions, just need for someone to give me the product. She said that everyone is busy and that it will be 15-20 minutes. I said the "The store is empty why so long", to which she replied that everyone is busy. I told her that I should have gone to an Apple Store. I waited for about 10 minutes and walked up to her again. With an annoyed expression she said that "sorry no one is available right now". I said this is unacceptable and l am leaving to an Apple Store (which I would need to drive about 10 miles. She said "I am sorry but we are short staffed". I said yes you are and whose problem is that". You don't even understand what the problem is. I drove to an Apple Store in Deerpath, and walked in. Wall to wall people and about 25 salespeople. Got attention immediately, the associate brought me the product I wanted, I paid for it and left in about 8 minutes. Drove to ABT because I wanted to look at some grills. Again packed with people, I got a salesperson immediately who walked me through the options. Best Buy VH is grossly mismanaged. You have a customer walking in the store wanting to spend $900 and is unable to do so with the store having the product. But its more than that. Its the company culture, I can see it in the attitude, the behavior and most important by the customer experience. very different attitude and experience in Apple Store and Abt Inc. It looks like a systemic problem. Alex

Wow! What a difference a day made(or in this case 3 years or so). Helping my dear uncle with his…read morerelatively newly installed service. He's elderly, brilliant, however like many of his generation, not technically savvy enough to deal with some tech issues. We had horrible experience a few years back with Xfinity, canceled service, then had to fight for months to get (prorated) money back. On today's visit I came in hot, stressed and ready to be disappointed (again!). Exact opposite, a complete 180! Linda made my day/week/month and maybe year! Was so pleased with her kind, empathetic and helpful customer service. She's in the right field for sure! Thank you! Thank you! Thank you Linda!

I went in with the intention of signing up for an Internet plan. After I was greeted by one of the…read morereps, he asked me what brought me in that day. Mind you in my appointment notes I specifically stated, we are only looking for Internet. We already have our own equipment. We do not need mobile. He pulled out a sheet that looked to include their current offerings and automatically I noticed the pricing was much higher than advertised online. We were looking to sign up for the 600 Mbps service for $55 a month. The sheet that included their current offerings in store didn't even have a 600 Mbps plan. The closest plan they had was for 800 Mbps for $101. I explained to him that that is not what was advertised on Xfinity's website. He went onto tell me that the price I was seeing online included mobile service. I pulled on my phone went on Xfinity's website and added the plan we were interested in into the cart and went to check out. No, such mobile service was included in the monthly fee. We left Xfinity before. Now I'm starting to see why. This has been ridiculous. I will be either purchasing online or going into another store and contacting corporate. Not that it will matter because they more than likely won't care.

Benji (Ben) was extraordinarily good. He took his time…read more(despite close to closing time) to help us transfer our AT& T land line to a mobile phone. He was patient; explained very well; but most importantly, he was diligent in trying to find the best solution for us. Ben is a rare find in today's service industries!

I stopped in three times last week.... Wednesday, Thursday, and Friday…read more A couple of weeks prior, my iPhone 11 had issues, I went to another AT&T store, and they informed me that I could get a refurbished phone through the 3rd party Asurion. To make a long story short, the refurbished iPhone 12 that Asurion sent me on 5.13.2025 was defective, and although it took 3 trips to AT&T Skokie and another replacement being sent overnight to me by Asurion, AT&T Skokie helped me throughout the entire process, and by Friday 5.30.2025, I had a working iPhone again. (the 3 trips were in no way the fault of AT&T Skokie, it was due to the defective refurbished iPhone 12 that Asurion sent me on 5.13.2025) I want to give a shout-out and appreciation to both Gerardo and Byron. There knowledge and Customer Service was outstanding, and hopefully knock on wood all my iPhone issues are OK now, but if anything goes wrong again and/or it's time to buy a new phone, my first stop will definitely be AT&T in Skokie. The true definition of 5-stars.... thank you again.

I just had the back glass repaired, but they reset my entire phone and I lost everything. That was…read morereally careless.

Drove 30 minutes to pick up my phone because they couldn't fix and they closed early with no update…read moreto the website or store hours.

Excellent job. Replaced toilet, cleaned everything up. Technician was excellent. He checked pipes…read moreand ring. Whole job took under 2 hours

This store and its manager with the beard are useless. The manager kept trying to send customers to…read moreCostco because he was too lazy to do any work. I do not recommend this location unless you want to waste your time.