I was so lucky to work with Robert Tanner today. He was so patient with me and incredibly kind and…read moreknowledgeable. I went from being in a state of panic when I walked in, to walking out having more issues resolved than I had come in for. Carlos also answered my questions and was so incredibly kind, patient, and knowledgeable. If you have any phone issues, I recommend this location, especially if you get the privilege to work with Robert or Carlos. Thank you guys so much!

Go to an actual VERIZON store make sure they're not affiliated with VERIZON. People are crooks.read more

I found T-mobile to be competent and compassionate with me and other customers. They did not give…read moreup until the problem was fixed. I also find their pricing to be very competitive. MJR

I've been going to this store for over 3 years and have always gotten great service. However, I…read morewent in yesterday to see about upgrading my phone only to find an entirely new staff. The worst experience ever. They were rude and not ever helpful. The lady was condescending and dismissive like I was bothering her. She lost the sale and I won't be returning. Hopefully they upgrade that staff. What happened to the competent friendly staff?

the have the door locked not letting anyone in. excuse is they are short staffed…read more have to stand outside in hot weather instead of inside where it is cool and you could sit down. in obviously a customer as I'm holding a t mobile bag they have people locked in the buildtng That is illegal

Wanted an Ipad that I could use the new Pro pencil with. This is why I went to the store to…read morepurchase an Ipad that was compatible with the new Pro pencil. The male hispanic manager told me the Pro pencil worked with the Ipad 10th Gen and the 10th gen would be cheaper as they have a special running on it. I agreed as they should know what works and what doesn't. They didn't have the Pro pencil in stock so I would have to purchase it separate. I said no problem I can do that. After spending two hours in the store setting everything up I leave with the new Ipad. So, I go to a big box store to purchase the Pro pencil and they tell me that the Pro pencil will NOT work with the Ipad I have. This is frustrating to me! I call and speak with the store manager at T-mobile and he says, "well I googled it and it said it was compatible" . You googled it??!! This your job and I feel it is something you should know! Then, a few weeks later I get a welcome letter in the mail saying "Thank you for signing up for the Protection 360 for your new device" I did NOT sign up for it and was NEVER asked if I wanted to. None of our other devices (11 on the account) have the protection so why would I start now? After some digging I find out that they do not just add the protection automatically, it has to be put on my account by the clerk/manager that I worked with. So I spent more time calling to have it canceled. Do your own home work on compatibility for your devices AND make sure they don't slam you with the 360 Protection if you don't want it. I would stay away from this location!!

Great place, they offer the cheapest prices on cell phones. No one can beat these guys on rates…read morethey charge to unlock phones. They charged me only $20 to unlock my iphone 3g when everybody else was trying to charge me $40 - $50. HIGHLY RECOMMENDED!

That little cellphone repair store provides an exceptional service in the area of its expertise…read more If one's cellphone is broken or needed a good and fairly inexpensive cellphone service provider, the personnel working there will be of help. No kidding: I have visited that place on a numerous ocasions and, each time, I was surprised with the high level of the customer satisfaction that place provided. In my view, that place is well managed and can be voted to be fully professional.

I have a dozen AT&T devices. Sometimes phone tech support is not helpful. It's great to have a…read morebrick and mortar store nearby with a friendly and knowledgeable staff. One suggestion, however. I feel like this location could benefit greatly from having massage chairs for customers who are waiting. Just my 2 cents.

We went into the store to asking to meet the Verizon and Tmobile promotions. Jonathan, the store…read moremanager, assured us we could have lower bills and a new phones. What a mess!!!! Our bill was higher and no phone trade in was allowed. After several in store meetings with Jonathan, we just called ATT customer service and all was handled quickly and exceeded expectations. Skip this store.

Tragedy averted! After dramatically mourning my cracked iPhone screen, I was convinced I'd need to…read morebuy a new iPhone (and spend way too much for it). I walked in and they fixed it, like new, for $65 in just 30 minutes! I walked to Mariano's and got a few things while it was promptly repaired. They even had Maury playing on the tv which I thoroughly enjoyed. Only downside was that it smelled like really bad B.O. But for the cheap price tag I'll deal.

My husband needed a "pay as you go phone" and Mo not only helped us quickly, but he was…read morewell-informed. His recommendation of using his old phone and replacing the SIM card with another company has worked so well that my husband is now saving $60 per month. I really appreciated that he was not using any sales pitches. Thanks to his advice, I will be switching my phone plan as well.

This place truly saved me when I was in a bind. Friendly, knowledgable, and they were able to get…read moreme in and out in about twenty min. Highly recommend!

VIP level of service! I, like others, made the mistake of dropping my iPhone without a case…read moreprotector. The back glass shattered into several pieces, so it had to be replaced. Apple quoted over $350 and required me to go to a local store, schedule an appointment, and wait for the repair. I could not interface with anyone at Apple, but had to click through multiple links. Meanwhile, I called New Era, and they messaged me back immediately, saying they would look into my request. They offered me a time that worked for MY schedule (within their working hours) and quoted $100 less than Apple. In addition, they offer pickup and drop-off! The owner messaged me himself and came to pick up my phone so I could keep my work-from-home meeting. Within an hour, I was at the store picking up my phone. Case repaired and no hidden fees, just the agreed-upon price! I would definitely use New Era again, but hopefully not too soon....

Experienced excellent customer service provided by Bert, an associate manager…read more I stopped by to pick up a new phone and have it activated. Bert was patient w/o being patronizing and extremely helpful with tips on using the phone and on keeping current with update notifications. He was concerned whether a particular app was transferred intact and pleased that it took. While I waited for a new Samsung update to complete, Bert attended to other customers, giving each of them his full attention and skills as a expert problem solver. Oh, did I say he's personable, smart and approachable? If Bert's store manager or the regional manager were there, I'd tell them to give Bert a bonus or raise for the value he gives to Store 7861. Since I couldn't, I'll just say, "Thank you, Bert, for taking good care of all your customers." Points to the store for being well tended. The music was upbeat and set at a volume where you could have a conversation and hear yourself think. Bert and his co-worker acknowledged customers who were waiting and assured them that the work queue was moving along.

I got a phone and internet service on August 24.Everything was great until I had to return the…read moreequipment because I found a better deal with xfinity.I returned the equipment and the associate said I would be receiving a refund but to my surprise I was changed 75.00 dollars.So I went back to the store on Howard and Clark and the associate said it was a restocking fee,even tho I was supposed to get a refund.The associate did say I should get my refund when the internet box gets returned. I waited a week still no refund.I call customer service and they said they could see a refund and as soon as the internet box gets to the warehouse it should show up in my account.So I waited another week then called back.I was told to go back to the store I returned the internet, I went back to Howard store they gave me my id number and told me to call customer service.I called customer service and they said to go back to the original store on broadway and they can issue the refund.I went back to that store and they said I don't get refund and if I did it should be 11.00 dollars and that i have to come back in a week when the internet box gets to the warhouse.So far no refund

I was lied to in this store. I went in with a cell phone that I used only occasionally and asked a…read moresimple question: if there are $35 in the account for this phone and I don't make any calls, will the credit remain in the account beyond the end of the month? They said yes, but it turned out that after the end of the month the credit disappeared and I had wasted my $35 dollars. Later I was told by someone else at ATT that I needed to have $100 or more in the account in order for it to remain in the account. So what they had told me in the store was an outright lie and they basically stole $35.

This store is impossible to get on the phone. This is the third instance I've needed to call them…read moreand nobody has ever answered the phone.