Every time I come in, everyone is SO nice, SO helpful, the prices are always competitive, they have…read morecool clearance items happening right now, and they are VERY knowledgeable. If they DON'T know, they do their VERY best to find out. AND they have a cool kitty cat that is a floofy joy! I ALWAYS recommend stopping in there 1st before hitting the "bigger" stores. Save your receipts just in case your item doesn't work. BUT they are more than happy to give you a fair exchange or return. It just a GREAT store.

Here's an example of what you will find here: I'm doing work…read moreon one of my rental units nearby. I need some ceiling paint. I walk in, and as usual I'm picked out as soon as I make two steps into the door to ask if there's something they can help me with. I guess browsing is not allowed (to bad for them since that's when my wallet starts to loosen up, and I buy things that I "think" I need). I tell the clerk that I need some ceiling paint. I'm asked: "interior or exterior"... Um, exterior ceiling paint? I don't think there is a such thing as exterior ceiling paint. Now I looked hard and far for anyone claiming to sell exterior ceiling paint. I even asked the clerk to show me a can of paint labeled "exterior ceiling paint" which he wasn't able to do. I think I'll just drive the extra 10 minutes to the next nearest home center store instead of stopping here. At least I can browse around those stores to get ideas on projects that I may want to tackle in the future.

THE WORST! This store lacks experience and knowledge of the painting trade and their customer…read moreservice is exceptionally poor. I've been painting homes for nearly 30 years now and had to laugh when the store manager Brittany, tried to tell me how the paint samples Sherwin Williams provides don't really match their actual paint products. We had a situation where paint mixed at the Douglas Ave. store in Des Moines was clearly different than the Sherwin Williams paint sample provided. This led to 4 hours of paint crew time lost applying a bad color mix from this store. After several phone calls and a return trip to give the store an opportunity to offer a remedy; for instance, store credit for the cost of bad paint etc. any remedy at all really, store manager Brittany doubled down on her bad product and service. Naturally paint sales are final for obvious reasons, but when your Douglas Ave Des Moines, IA store jacks up the mix, costs customers and contractors time & money, doing the right thing seems so simple. Best advice don't shop here. You'll get a better deal where the store and its associates care about your project and know how to do their job

Lucy is so polite and so helpful, she went out of her way to assist me in finding the color I…read moreneeded. Her kindness was very much appreciated!

Very knowledgeable staff. Great products. It's my go to place for paint. Recently did a job and…read moreclients had an old deck that needed restained. Removed a deck board and had SW color match old product. The results were amazing, which made my work look seamless!

Came in to look into getting some new paint for our new home. The select was very nice. However…read morethey were a bit more expensive than most other stores. Especially in supplies. They had interior as well as exterior paints in varying levels of grade. The staff was friendly and helpful. Was a bit disappointed that they didn't take used paint for disposal because we found a ton from the previous home owner in our new house. But they gave us directions to the nearest site.

I will never again go to Menard's, Home Depot, Lowe's, etc. to buy my paints or stains. The staff…read morehere is extremely attentive, knowledgable and friendly. The prices are comparable to the big stores, but the service is ten times better and there is no long wait in line to have your paints mixed. I took in a sample of woodwork and they matched with a custom stain within minutes. At the big stores, I had to shop from a piece of paper to match as closely as I could. John and his staff took the time to make a custom stain for me and removed all of the guess work. I will always buy my paints and stains at this location. They are the best!

Mia the color consultant from Sherwin-Williams was super fun and awesome and she has a keen eye to…read morewhat colors we would want to choose for the front door of our home! She showed us lots of options and help us make a decision in a fun, fast, and friendly way! This is such a cool service they provide by sending a color consultant out to your home for free! With the understanding that you will purchase your paint through Sherwin-Williams! I look forward to having Mia come back again when we are ready to paint again! Total color pro and fun to work with!

Would be zero if I could. I called a Sherwin-Williams store I had bought some paint from previously…read moreand they told me that they were out. I called another store and they didn't have enough, so I called a third store. When I finally got a live person they seemed to have no clue what I was talking about. So I called the original store back and got the numbers for exactly what I needed and called the third store back again. Literally tried for over 40 To connect to a live person but no one answered the phone. VERY frustrated and one might want to look else where got the paint needs, esp from this store

Best in the business. Their paint is outstanding. Always like doing business with them. They keep e…read morecute cords of purchases so it is easy to get the proper colors. Highly recommend them

From the owner: Your local Sherwin-Williams Paint Store in Ottumwa, IA, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies for home updates, DIY projects, and contractor work across suburban communities. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.