Would be zero if I could. I called a Sherwin-Williams store I had bought some paint from previously…read moreand they told me that they were out. I called another store and they didn't have enough, so I called a third store. When I finally got a live person they seemed to have no clue what I was talking about. So I called the original store back and got the numbers for exactly what I needed and called the third store back again. Literally tried for over 40 To connect to a live person but no one answered the phone. VERY frustrated and one might want to look else where got the paint needs, esp from this store

Literally standing outside before closing and it's closed. Busted my booty to get here too! Says…read moreit's open until 5pm on Sat, they lied.

Great Store! Variety of selection of paint! John has amazing customer service! Prominence is the…read morebest primer and paint in one!

I went in looking for house paint and came away with paint and very happy about the experience at…read morethe store. The staff I worked with was incredibly helpful, friendly, and knowledgeable. I would definitely recommend this store to anyone who has painting on their to do list.

The Woodsmith Store is amazing!!! During the remodeling of our home, we ran into constant hassles…read morefinding the items we needed in the big box stores. We would talk to sales associates who were clueless and would subsequently sell us the wrong item. A case in point was some pie hinges for our new custom kitchen cabinets. When I finally was so frustrated with the home improvement stores, I walked into the Woodsmith Store and they knew immediately what I needed. The staff is friendly, knowledgeable and actually seem to be woodworkers, not just clerks wandering aimlessly. While there I also visited the garden center and was awed by the selection and the knowledge of the staff. I will be back time and time again!!!

Didn't even this place existed until we had to enter a pinewood derby competition. This place will…read morecut your block of wood to the shape you want for free. You don't even have to buy the block from them. The man who did the cut for both kids was awesome. He showed them after the cut how there are now grooves from the cuts they need to sandpaper off. He also showed us the different grades of sandpaper we needed to get it smooth. I love this place. Very helpful, knowledgeable, and friendly staff.

Lucy is so polite and so helpful, she went out of her way to assist me in finding the color I…read moreneeded. Her kindness was very much appreciated!

THE WORST! This store lacks experience and knowledge of the painting trade and their customer…read moreservice is exceptionally poor. I've been painting homes for nearly 30 years now and had to laugh when the store manager Brittany, tried to tell me how the paint samples Sherwin Williams provides don't really match their actual paint products. We had a situation where paint mixed at the Douglas Ave. store in Des Moines was clearly different than the Sherwin Williams paint sample provided. This led to 4 hours of paint crew time lost applying a bad color mix from this store. After several phone calls and a return trip to give the store an opportunity to offer a remedy; for instance, store credit for the cost of bad paint etc. any remedy at all really, store manager Brittany doubled down on her bad product and service. Naturally paint sales are final for obvious reasons, but when your Douglas Ave Des Moines, IA store jacks up the mix, costs customers and contractors time & money, doing the right thing seems so simple. Best advice don't shop here. You'll get a better deal where the store and its associates care about your project and know how to do their job

I needed a can of primer today so stopped at True Value Hardware in West Des Moines. Ended up…read moregetting everything that I needed. BONUS! It was pouring down rain and 4 employees + the owner jumped to get an umbrella to walk me to my car! Wow!! They have this kindness in their soul! No one ask, no one hesitated! This is what every business strives to be and have others say. This TRUE VALUE is the real deal!" thanks - Carol

True Value HARDWARE…read more The 1st thing to remember is that everyone is struggling with staff and to be kind to the staff who are there in trying to help people. I found that the staff were more than willing to help me. The store was clean and well organized. It's a typical True Value hardware different tools, paint, barbecue, nails , screws,and items needed for houses. It's a fair value for accessibility rather than a giant big box store. They do a good job of trying to serve people the best way they can and make sure they have plenty of cashiers. Parking was easy and plentiful. It's got a small town feel to it.

Do not set a schedule based on what Home Depot gives you for special order items. I ordered a…read morefree-standing tub on Sep 4 with an estimated delivery date of Sep 11. As of today, Sep 17, I still do not have the tub. According to Home Depot's own website, it has been in town since the 10th. I've been to the store 3 times trying to figure out what is going on. According to the lady at the service desk this morning, the trucking company had been holding it in their warehouse for no known reason. They finally tried to deliver it this morning to the store and the person at the dock refused delivery because he did not have keys to unlock the dock! And to make it worse, the lady told me they have a lot of problems with this trucking company but they continue to use them. I cannot understand that level of incompetence. September 17, 2026 General Delay Des Moines, IA 10:05 am Attempted Delivery Des Moines, IA 09:10 am Out For Delivery Des Moines, IA 08:14 am September 16, 2026 General Delay Des Moines, IA 10:01 am In Transit Des Moines, IA 06:49 am September 14, 2026 General Delay Des Moines, IA 10:07 am September 10, 2026 General Delay Des Moines, IA 10:02 am September 09, 2026 In Transit Sparks, NV 09:37 pm In Transit Sparks, NV 08:51 am General Delay Des Moines, IA 05:03 am September 08, 2026 In Transit West Sacramento, CA 06:46 pm

I was just at the garden center and had the most helpful young boys. They went above and beyond and…read moreI want them to be recognized. It is hard to find good help these days and someday I would love if these boys worked at my company.

I had been next door at the bike shop and decided to stop in and browse. I've been looking for a…read morescrew for my car's key fob for about 2 years. I didn't want to pay the $$$ get the dealer replacement. I'd been to other hardware stores that had the right width of screw, but way too long. Anyway, I decided to give this store a try. I walked in and the person at the counter asked if I needed help. I told him what I was looking for. He directed me to the correct aisle, which end, and which side of the aisle. When I got there, there was already another employee there helping someone else. After he finished with the other customer, he asked if I needed help. I showed him my key fob and went to work to find something that would fit. Eventually, he found one and even screwed it in for me, which was great because I definitely don't have a hex wrench small enough for that screw. In the end, my bill was 99 cents plus tax. What a great deal, and great customer service!

Omg, the nicest staff around. So helpful. I needed a screw because something that I purchased st…read moreMenards was missing a screw so I brought it into Ace and the sales person went and found me the screw and finished putting my item together for me. That is above and beyond. Every time I go to the store I am greeted as I walk in and I am asked what they can help me find. Wow, I just love the size of the place too. You sometimes don't need those big box stores. I highly recommend this place for your hardware needs! You won't be disappointed!

Great place, always clean and plenty of help working around you to set you in the right direction!read more

Experience inside was good, outside in lumberyard was the absolute worst example of assistance or…read morecustomer service, not due to lack of staff, there were 5-6 riding around or sitting on forklifts but chatting amongst themselves, moving to end of building, totally ignoring and then disappearing when waved down. One did pick up some plastic trash, one did move some trash cans from one end of bldg to the other with their forklift, rest did absolutely nothing! All while driving by or side eye watching an order of over 100 lumber products, many heavy, being loaded by the customer.

Caitlyn helped us pick out the best couch for our new home! She was so supportive and kind with…read morehelping us choose between multiple sectionals in multiple price ranges! P.S. I really want to be her friend! Also, shout out to Julie for entertaining our son so we could actually look at furniture! From the Wells family, Josh, Reilee & Forrest

I love touring Decorative House Furnishings at Homemakers' on Douglas in WDM or Nebraska Furniture…read moreMart (NFM) in Omaha or shop online -- all a part of the Berkshire Portfolio where Mr Buffet has had a significant influence and Mrs B to cater to the customer. The mantra "Make Money and Sell Cheap" still allows these box companies to sell quality products within the price range of most consumers. I picked up a really good deal on an item at Homemakers on Douglas, and in addition had NFM deliver several high quality items at a good Memorial Day Sale price. Homemakers' is a place you can get some quality pieces at a reasonable price.