We come here every time we need a new appliance. Always great service and they work hard to get you…read morethe best price.

From the owner: Factory Direct Appliance is your source for home appliances. With a showroom to view our available…read moreproducts, Factory Direct can cover your appliance needs.

I ultimately chose not to proceed with Warners' Stellian after reviewing a detailed quote for a…read moreBosch washer/dryer set. While the sales staff was responsive, the overall service offering raised several red flags. #1) Overly restrictive contract terms Both appliances were labeled "special order - no cancels / no returns," despite being standard Bosch 500 Series models. That level of restriction is excessive for mainstream appliances and shifts all risk to the customer. #2) Installation risk pushed to the buyer The terms require full payment upfront and place responsibility on the customer for confirming all measurements and site conditions. If installation cannot be completed, return-trip and additional fees apply. This creates unnecessary exposure before installers even see the space. #3) Opaque and inflated add-ons The quote included mandatory installation parts ($99.99) with no clear breakdown, an overpriced stacking kit ($149.99), and a steam kit added ($29.99) to a dryer that does not have a steam option. These line items reduced confidence in the accuracy and necessity of the quote. #4) Pricing certainty concerns The contract allows post-order price adjustments due to tariffs if delivery is delayed, which undermines confidence in the final price after payment. #5) Liability limitations Damage claims must be identified before installers leave, and liability is tightly limited in the fine print. This heavily favors the seller in the event of issues. In the end, although the appliance prices were competitive on paper, the combination of restrictive policies, unclear add-ons, and customer-unfriendly terms made the overall offering less attractive than competitors. I would recommend that prospective buyers read the full contract carefully and compare not just price, but risk and flexibility.

we bought subzero & other high end appliances, over $30,000 for our kitchen. we included…read moreinstilation. it was a fight with each. the subzero... the gave our wood supplier the incorrect dimensions which cost us several thousand and a mismatch with our cabinets. They claimed that the glass cooktop couldn't be installed as their signed contract called for. We had to buy a new countertop as their signed contract had the opening cut too large.... We finished instsling ourselve.... +$5,000. check other reviews before using these CREEPS.

I have now called on Hometown Hero for two appliances repairs. Once for Samsung dishwasher and now…read morefor a newer Whirlpool washer. Both experiences were wonderful. The techs are professional and polite. They take care of the issue while keeping you fully aware of the potential cost. Full disclosure throughout the entire process. I shy away from calling a "major company" but Hometown Hero conducts business like a small town business. I highly recommend getting over any preconceptions you may have of a larger company and put your trust in them. I have not been disappointed.

DO NOT use HOMETOWN HERO appliance repair…read more Don't be fooled by their initial claim that they will apply the initial $150.00 charge toward the final bill if any work is done. The technician was here for 45 minutes, replaced a $30.00 part, and the total charge was almost $400.00. I don't think the $150.00 charge was applied to anything. When we asked for breakdown of the final charges they refused to provide it. I would definitely NOT RECOMMEND this company if you prefer to deal with a company that offers a transparent pricing, are honest, helpful, and willing to explain their bill.

Did they close & not let anybody know? Lights are off, no website, no phone, doors locked...?read more

My home warranty company assigned Central Appliance West to service my washer and dryer. I filed a…read moreclaim on 12/4/2024 with the warranty. My scheduled appointment was 12/14/2024. The technician called (did not come to my home) asked me many questions regarding issue with the units and told me he was submitting a work order. The work order enabled him to get an idea the home warranty would pay for repairs. He then told/texted me he would apply the 777.00 for both unit repairs to the purchase price of a new washer/dryer set. 420217/When I texted so I just pay the balance? He responded no that I would need to pay total price upfront and he would refund me the 777.00 when the home warranty paid him. He said he would provide an invoice/contract covering the terms within 24 hours. As of 12/17/2024 nothing. I requested refund of 130.00 service call fee and he refused. I would be wary there is no follow through.

Bought thousands dollars in furniture $300 warranty and crap has fallen apart from the start and NO…read moreHELP FROM EITHER Square trade or the NFM. Sad p

I bought a washer Whirlpool on Sep. 2025 with 3 year warranty. Recently, there's something wrong…read morewith the unit, I call warranty and she told me she had nothing to do b/c before 1 year to buy, warranty just cover for accidents not defection. I call Whirlpool to talk to AI, it asks me a lot of questions for verifying my purchase and I want to talk to real customer service, but it didn't let me get through. I go back to NFM to ask for help, but they're indifferent to help and try to let me go out ASAP. Recommend for everyone, don't get there to buy anything.

Greens appliance, heating and cooling technicians and office staff are outstanding to work with on…read morepurchases. I've completed my kitchen appliances, with Greens. The prices, installation, communication and time frame are all 5 stars. Thanks to everyone, to many to name. Jim W.

When Paul, the technician, arrived; he immediately put shoe covers on to walk through the house. He…read morewent right to work on my noisy dryer and had it fixed super fast and he cleaned up any mess from the repair. Wonderful. Price was what I expected-not out of line. Definitely recommend Greens Appliance Heating and Cooling.

My regular (aka go to) Home Depot!…read more Now do I enjoy going to either Home Depot or Lowe's overall...? No. I work in IT...I'm not exactly a big hands on, do it yourself, home project guy... The things that make me like going to this Home Depot... 1. The app. If I don't choose to buy the item online and do a pick up the app tells me what aisle the item I'm looking for is in and what section of the aisle I can find it at. 2. They offer a veterans discount. Not much... But it pretty much covers the sales tax here in Iowa anyway... It's easy to sign up for and add to your app if you have ID.me setup. Once it's in your app you just scan the QR code for the discount when you check out. Like any other Home Depot or Lowe's no one is EVER around when you actually need them. And I've learned to deal with that... Lol Parking is easy. The lot is huge and the store is fully handcapped accessible. They do offer a special parking space for veterans as well (one spot). The store is clean and easy to navigate. When I do need to flag someone down for help they are usually personable enough...when you can finally locate someone. The big picture... It is what is is. A HUGE big box store, with affordable prices, housing every item you could need for a project...and then some!

Uhg- I rarely go to a Home Depot because I always have the same unpleasant experience. Lazy, can't…read morebe bothered employees. But it was getting late and I was afraid I wouldn't make it to Lowe's. I walked over to the check out, and saw another customer asking a question- the lazy checker didn't respond and just pulled out her phone- I guess to look up the item, the customer said, "Never mind I can look it up too, but probably faster." Then the lazy can't be bothered cashier, still leaning on a check out stand, said to me in an I'm gonna fall asleep tone, "Those registers are closed." So I went to a different register, then heard another customer say "Is anybody working here that can help us."The lazy employee just sat there on the closed check out stand, but a young man ran over to help. At that point I just pretended like I lost my wallet and left. What was I thinking? It's always the same. ‍ If you go to this West Des Moines, Home Depot, and see this employee, she won't be helpful at all, best to go to Lowe's or Menards.

I have shopped and trusted Best buy for decades now. I found they always have very good if not the…read morevery best prices and the quality of the products and the service is unmatched. Definitely five stars!

I bought open box headphones for $98 and when i opened them, they had a weird brown substance on…read morethem. May or may not be poop. best buy check the product before selling it.