I needed a can of primer today so stopped at True Value Hardware in West Des Moines. Ended up…read moregetting everything that I needed. BONUS! It was pouring down rain and 4 employees + the owner jumped to get an umbrella to walk me to my car! Wow!! They have this kindness in their soul! No one ask, no one hesitated! This is what every business strives to be and have others say. This TRUE VALUE is the real deal!" thanks - Carol

True Value HARDWARE…read more The 1st thing to remember is that everyone is struggling with staff and to be kind to the staff who are there in trying to help people. I found that the staff were more than willing to help me. The store was clean and well organized. It's a typical True Value hardware different tools, paint, barbecue, nails , screws,and items needed for houses. It's a fair value for accessibility rather than a giant big box store. They do a good job of trying to serve people the best way they can and make sure they have plenty of cashiers. Parking was easy and plentiful. It's got a small town feel to it.

I've been in plenty of Bomgaars and this one is big!! They have almost anything you'd need to…read morecomplete a honey do list you might have going. Plus all kinds of farm stuff. Need to corral those piglets, they have the fencing you'll need. Grimes has been needing this for a long time. A place closer then Home Depot for those little things you need on a Sunday afternoon and really don't want to drive anywhere.

From the owner: Bomgaars is a family-owned and operated retail establishment that serves the needs of farm, ranch,…read moreand suburban customers. Our comprehensive product offerings encompass a wide range of categories, including farm equipment, agricultural supplies, workwear, footwear, hardware, automotive parts, tools, power equipment, lawn and garden equipment, and much more. Serving customers in Grimes, Iowa

This place usually has everything I need. The staff are knowledgeable and friendly. I usually…read moreneed quite a bit of help and I always leave confident that I received sound advice and all the parts I need to either build or fix something at my home. The only bad thing about the place is the location. It shares a driveway with a truck stop station and boy it gets congested so it takes quite awhile to enter and leave the place. The prices are generally less than both Hpme Depot and Lowe's too. If you haven't been you should try them out.

Clive, IA location: I generally love Menards, and have…read morealways found their staff to be both friendly and helpful. Not this time though. I was there at roughly 11 am on Tuesday, March 15, 2025. the problem involves a man and a woman, both of color and in late 20s or early 30s. This info is given just in case the manager of the garden center would like to start doing his/her job. I was loading 1.5 cu ft bags of soil into my cart when I noticed a skid 30 ft away. I rolled my cart less than 10 feet past the two employees described above who were leaning against shelving casually engaged in conversation. I had passed within just 3-4 feet of them. I started to unload the 4 bags from the cart onto the skid. When I looked up hoping that the guy would offer some help, I saw that he had turned his back to a 74 year old customer who was visibly huffing and puffing as he continued his conversation. That done, I went back to the soil location and added another 2 bags to the skid. After leaving the check-out I approached a managerial-looking woman who said that she was the front of store manager. I told her about it and she walked away and said nothing. So now I went out to my suv and loaded the 6 bags of soil into it. I drove to the outside of the garden center and stopped the car. That same guy was in a different location but within my view again leaning against shelving and casually chatting to someone (I couldn't see if it was the same woman).

I had been next door at the bike shop and decided to stop in and browse. I've been looking for a…read morescrew for my car's key fob for about 2 years. I didn't want to pay the $$$ get the dealer replacement. I'd been to other hardware stores that had the right width of screw, but way too long. Anyway, I decided to give this store a try. I walked in and the person at the counter asked if I needed help. I told him what I was looking for. He directed me to the correct aisle, which end, and which side of the aisle. When I got there, there was already another employee there helping someone else. After he finished with the other customer, he asked if I needed help. I showed him my key fob and went to work to find something that would fit. Eventually, he found one and even screwed it in for me, which was great because I definitely don't have a hex wrench small enough for that screw. In the end, my bill was 99 cents plus tax. What a great deal, and great customer service!

Omg, the nicest staff around. So helpful. I needed a screw because something that I purchased st…read moreMenards was missing a screw so I brought it into Ace and the sales person went and found me the screw and finished putting my item together for me. That is above and beyond. Every time I go to the store I am greeted as I walk in and I am asked what they can help me find. Wow, I just love the size of the place too. You sometimes don't need those big box stores. I highly recommend this place for your hardware needs! You won't be disappointed!

I really like this Lowes. We pretty much remodeled and bought all our appliances for our first home…read morefrom this location. Now that we are starting to remodel out second home, we've started getting in the groove of DIY shopping again! Everyone I've ever dealt with here is friendly, hard working, and really seems to like doing their job. I really, really appreciate the great service from paint to lumber to flooring and even cashiers. Lowes also gives a good military discount, even on sale items.

Besides being way overpriced compared to other box stores Lowe's is unreliable. I stopped in to…read moreavoid an extra 30 minute driving only for them to not carry a very common item in stock. As a contractor, I can't be running all over town to get parts a big store like Lowe's should carry. Now I have to figure if I bill the customer or eat the time.

My regular (aka go to) Home Depot!…read more Now do I enjoy going to either Home Depot or Lowe's overall...? No. I work in IT...I'm not exactly a big hands on, do it yourself, home project guy... The things that make me like going to this Home Depot... 1. The app. If I don't choose to buy the item online and do a pick up the app tells me what aisle the item I'm looking for is in and what section of the aisle I can find it at. 2. They offer a veterans discount. Not much... But it pretty much covers the sales tax here in Iowa anyway... It's easy to sign up for and add to your app if you have ID.me setup. Once it's in your app you just scan the QR code for the discount when you check out. Like any other Home Depot or Lowe's no one is EVER around when you actually need them. And I've learned to deal with that... Lol Parking is easy. The lot is huge and the store is fully handcapped accessible. They do offer a special parking space for veterans as well (one spot). The store is clean and easy to navigate. When I do need to flag someone down for help they are usually personable enough...when you can finally locate someone. The big picture... It is what is is. A HUGE big box store, with affordable prices, housing every item you could need for a project...and then some!

Rented a stump grinder and wasn't informed that we needed to clean it upon return. Charged us $50…read moreand told us, "Well it was in the contract." Very poor customer service.

I checked this place to see how this place out for clothing and gear. I was in luck when I found a…read morepair of Wolverine hiking boots with steel toe and electric hazard protection. It was in my size and on sale (15% off). As an added bonus, these hiking boots are rated for slip-resistance and oil-resistance. This place is a little smaller than the Menard's and other hardware stores like Home Depot and Lowe's. It has the small comforts of a mid-range store kinda like the new Theisen's at Indianola.

We need more of these stores on the east coast. Great selection for industrial equipment…read more Knowledgeable staff

It's nice to have a local hardware store with rentals. I stopped in and waited about 15 minutes to…read moreget help at the rental desk. I prompted the employees at least 3 times. Employees that could help me where talking together about how to make a key. When I received service it was friend and fast, just wish service would come faster.

Rented tables and chairs for a graduation party. They were very friendly and efficient when…read moretalking to them on the phone and reserving them. I called to confirm a week before and they were aware of the amount of even let me add additional chairs. When they were delivered they were early, which worked perfect for our party. I mistakenly thought that they had miscalculated the number of chairs by 11 chairs. I called and they were very apologetic and took care of the difference. Offered to also deliver additional chairs right away. I later found the 11 chairs that I had put behind a Photo Booth. Called them to let them know of my mistake and to please charge me for the additional chairs. They told me they understood and knew that I had a lot on my mind that weekend and they would leave it at what they had already charged. I feel so bad but they were so kind when I called with their mistake and then when I called back with my mistake. Will definitely rent from them again when I have the next kids graduation.

send Simon Grant did everything I needed to and it was great just swaping out some screws in my…read morecare took 19 minutes and they didn't Evan make me by anything

It's nice havin a store like Ace around after all these yrs. They stock a ton into that lil store,…read moreand the staff is very helpful. Plz bring back the Case knives. That would be a bonus to an already amazing place.

I feel sorry for the owner. I was in your establishment last night, Friday, looking for some…read moreaccessories for some weed or weed-eating stuff, and I simply asked the question of how much money it would cost me to have a blade sharpened in an Ego trencher. The girl that was there, and you're paying her, I'm assuming, which is a waste of money, just started giving me a range. And then when I tried to pin her down, she said, Okay, well, $15. And then I'm saying, Well, maybe you could actually have somebody call me with an actual number, and she walked away. So I won't be back. She's worthless, lazy, pathetic. I don't know how you do it with the kids of today. I wish you well, but I will not be back, and you may want to have a talk with her. I have seen other reviews saying same so good luck.

So very helpful to this old lady. Lost a bolt on my walker. Pulled into the parking lot and called…read morefrom my car about my problem. They came out to the car and fixed it.