I had been next door at the bike shop and decided to stop in and browse. I've been looking for a…read morescrew for my car's key fob for about 2 years. I didn't want to pay the $$$ get the dealer replacement. I'd been to other hardware stores that had the right width of screw, but way too long. Anyway, I decided to give this store a try. I walked in and the person at the counter asked if I needed help. I told him what I was looking for. He directed me to the correct aisle, which end, and which side of the aisle. When I got there, there was already another employee there helping someone else. After he finished with the other customer, he asked if I needed help. I showed him my key fob and went to work to find something that would fit. Eventually, he found one and even screwed it in for me, which was great because I definitely don't have a hex wrench small enough for that screw. In the end, my bill was 99 cents plus tax. What a great deal, and great customer service!

Omg, the nicest staff around. So helpful. I needed a screw because something that I purchased st…read moreMenards was missing a screw so I brought it into Ace and the sales person went and found me the screw and finished putting my item together for me. That is above and beyond. Every time I go to the store I am greeted as I walk in and I am asked what they can help me find. Wow, I just love the size of the place too. You sometimes don't need those big box stores. I highly recommend this place for your hardware needs! You won't be disappointed!

A terrific store, filled with knowledge, great customer service, a superb inventory, and one of the…read moresweetest cats ever! Serving Waukee from the space since the 1870s, this place has equipment rentals, paint, home needs, hardware, tools, and it is uncluttered! Every brand name represented. Located in Waukee's Triangle District, and it is a special visit. Owner Geoff is such a good guy, exudes professionalism and awareness after 30+ years at the store. He has morphed the store into a current venue, handling today's needs. Impressive guy who cares about his customers. But it's Andie the Cat who rules the premises! A cuddly cat who boosts throughout the store, so sweet, and loves to be petted!

I always enjoy shopping here. I love to support local. I was sad today as the cat is usually in…read morethe window and was not in the window. The staff here is sooooo friendly. I am always greeted as I walk in the door. Today, I went for a screw and nut. I needed it for my holder for my bike. The woman working greeted me as I walked in. She took me back to the right area and even picked them out for me. I forgot they had a minimum ($1) to use a credit card. I had no money with me besides my credit card. They offered me to come back and pay, I was afraid i would forget. I shopped instead. I knew I probably needed more items. When I checked out, the woman asked me if I was going to put the phone holder on my bike now. I said yes, so she followed me out with a screw driver. The screw was too short, so she went in and got a bigger one for me. You don't get service like this anymore.

Clive, IA location: I generally love Menards, and have…read morealways found their staff to be both friendly and helpful. Not this time though. I was there at roughly 11 am on Tuesday, March 15, 2025. the problem involves a man and a woman, both of color and in late 20s or early 30s. This info is given just in case the manager of the garden center would like to start doing his/her job. I was loading 1.5 cu ft bags of soil into my cart when I noticed a skid 30 ft away. I rolled my cart less than 10 feet past the two employees described above who were leaning against shelving casually engaged in conversation. I had passed within just 3-4 feet of them. I started to unload the 4 bags from the cart onto the skid. When I looked up hoping that the guy would offer some help, I saw that he had turned his back to a 74 year old customer who was visibly huffing and puffing as he continued his conversation. That done, I went back to the soil location and added another 2 bags to the skid. After leaving the check-out I approached a managerial-looking woman who said that she was the front of store manager. I told her about it and she walked away and said nothing. So now I went out to my suv and loaded the 6 bags of soil into it. I drove to the outside of the garden center and stopped the car. That same guy was in a different location but within my view again leaning against shelving and casually chatting to someone (I couldn't see if it was the same woman).

This is one giant warehouse where you can find any and everything. During a time of the Pandemic…read morewhen much was out of stock for your household updates -- this place normally had overstocked items. The items in need usually is here all except for enough tile where I had to turn to another store that specialized in just tile. Not to worry, because the door, paint, hardware and other odds and ends were in stock. Ordering online was easy and so was the pickup using your coded sheet sent to you when your order is ready for pickup. I've only had a few hiccups when trying to locate my items, but going to the service desk saved the day. My new Larson Door, with Schlage Hardware and kitchen flush mound light is perfect!

My favorite hardware store in the Des Moines area. They have an excellent selection of all kinds of…read morethings. They always have what I need. The staff is highly qualified and very helpful. It's an old school hardware store. I very highly recommend

The. Best. People. the antidote for spending too long in the big stores. You can wander or get help…read moreinstantly. If you've YouTubed a project and would benefit from a talk-through or just have an older home and no one else has your fuses/light switch plates/weird hinges, Miller is the place for you. Small, local & awesome.

My regular (aka go to) Home Depot!…read more Now do I enjoy going to either Home Depot or Lowe's overall...? No. I work in IT...I'm not exactly a big hands on, do it yourself, home project guy... The things that make me like going to this Home Depot... 1. The app. If I don't choose to buy the item online and do a pick up the app tells me what aisle the item I'm looking for is in and what section of the aisle I can find it at. 2. They offer a veterans discount. Not much... But it pretty much covers the sales tax here in Iowa anyway... It's easy to sign up for and add to your app if you have ID.me setup. Once it's in your app you just scan the QR code for the discount when you check out. Like any other Home Depot or Lowe's no one is EVER around when you actually need them. And I've learned to deal with that... Lol Parking is easy. The lot is huge and the store is fully handcapped accessible. They do offer a special parking space for veterans as well (one spot). The store is clean and easy to navigate. When I do need to flag someone down for help they are usually personable enough...when you can finally locate someone. The big picture... It is what is is. A HUGE big box store, with affordable prices, housing every item you could need for a project...and then some!

Uhg- I rarely go to a Home Depot because I always have the same unpleasant experience. Lazy, can't…read morebe bothered employees. But it was getting late and I was afraid I wouldn't make it to Lowe's. I walked over to the check out, and saw another customer asking a question- the lazy checker didn't respond and just pulled out her phone- I guess to look up the item, the customer said, "Never mind I can look it up too, but probably faster." Then the lazy can't be bothered cashier, still leaning on a check out stand, said to me in an I'm gonna fall asleep tone, "Those registers are closed." So I went to a different register, then heard another customer say "Is anybody working here that can help us."The lazy employee just sat there on the closed check out stand, but a young man ran over to help. At that point I just pretended like I lost my wallet and left. What was I thinking? It's always the same. ‍ If you go to this West Des Moines, Home Depot, and see this employee, she won't be helpful at all, best to go to Lowe's or Menards.

They have all the stuff you would want and way more knowledgeable staff than the big orange store…read more FWIW, bought. New dryer there. Delivery and installation went very well. The dryer runs great.

They took 20 minutes to bring out our order we had to come inside and put it in the car ourselves…read moremind you we ordered it for pickup. Had people including employees standing in the way of isles so we couldn't get through and continued to just stand there.

I needed a couple of keys made. I walked in the door and was promptly greeted by two members of the…read morestaff. I told them what I needed and one of them immediately took my key and started making the keys. The total experience was wonderful and I would recommend this hardware store to anyone.

Helpful, friendly staff! Go the extra mile to offer suggestions if I'm not sure of just what I need…read morefor a diy project.

Here's an example of what you will find here: I'm doing work…read moreon one of my rental units nearby. I need some ceiling paint. I walk in, and as usual I'm picked out as soon as I make two steps into the door to ask if there's something they can help me with. I guess browsing is not allowed (to bad for them since that's when my wallet starts to loosen up, and I buy things that I "think" I need). I tell the clerk that I need some ceiling paint. I'm asked: "interior or exterior"... Um, exterior ceiling paint? I don't think there is a such thing as exterior ceiling paint. Now I looked hard and far for anyone claiming to sell exterior ceiling paint. I even asked the clerk to show me a can of paint labeled "exterior ceiling paint" which he wasn't able to do. I think I'll just drive the extra 10 minutes to the next nearest home center store instead of stopping here. At least I can browse around those stores to get ideas on projects that I may want to tackle in the future.

Do NOT order anything online from ACE and pick it up curb side delivery. The online order system…read moreovercharged me and the physical location ACE on East Euclid Des Moines IA will not refund the error. They told me to take it up with corporate because he was not losing money on me giving a refund for something i ordered online. He said they are not tied to the online order system and that they are a Co-op. No refunds in store on an online purchase. It was like working with two seperate stores completely and customer value in the brick and morter location was zero.

Rented tables and chairs for a graduation party. They were very friendly and efficient when…read moretalking to them on the phone and reserving them. I called to confirm a week before and they were aware of the amount of even let me add additional chairs. When they were delivered they were early, which worked perfect for our party. I mistakenly thought that they had miscalculated the number of chairs by 11 chairs. I called and they were very apologetic and took care of the difference. Offered to also deliver additional chairs right away. I later found the 11 chairs that I had put behind a Photo Booth. Called them to let them know of my mistake and to please charge me for the additional chairs. They told me they understood and knew that I had a lot on my mind that weekend and they would leave it at what they had already charged. I feel so bad but they were so kind when I called with their mistake and then when I called back with my mistake. Will definitely rent from them again when I have the next kids graduation.

I used to like the customer service but not one staff member out of the four including the manager…read morewore a mask. The young man checking me out just blew his runny nose and asked if I needed him to put my product in the bag without washing his hands or sanitizer. WOW!

One normal key at this ACE Hardware cost 6.99. Shocking! I have gone to many Ace Hardware's…read morearound the state of Iowa and they were half the price. Shame on the employee for not telling me before he cut the key. I wanted to support our local store but why should I care about them when they just rip us off.

I really like Ace. I don't have to worry about being hounded when I go here…read more It has everything that I need in a smaller store. The staff is always friendly. I have gone here on and off for years. The location is right in the heart of Johnston. You can get paint, lawn supplies and everything else that you could need. If I don't need any help then they let me do my thing and I can always find someone if in fact I do need someone.