Excellent prices and great customer service. James the manager was very helpful and attentive with…read moreme and my husband. Great experience.

Helpful. Knows about what they are selling and if they don't, they find out. Very nice and…read morefriendly!!

I don't visit often as I live 1/2-mi from Target & Menards is 6-mi up the road, so I stay closer…read morefor convenience & slightly lower prices. I probably visit once every 3-mos. Pros: * Big selection of products, great quality. * Good deals on clearance items. Some are well hidden, like discounted rugs around the corner on end caps, so ensure you walk around the dept to check for discounted items. * Lots of parking, wider spots to accommodate trucks. Be careful as you'll always encounter guys loading their trucks & barreling through the parking lot with large dollies. Cons: * As with other stores, if you check a product online & find it's in stock, it may not be. I find that 100% of the time. * It's challenging to find an employee to help find an item & when I have found someone, they are annoyed that I asked. Why? It's your JOB. And, why is it that stockers always look so dang miserable? I used to work retail & liked stocking as a break from routine. Still, you chose the job, lose the attitude. Good to Know: * Some things are way too pricey (like furniture & seasonal items like Christmas trees), but the quality is good. With the food & personal care aisles, their prices are often more than grocery stores, so choose carefully. Their cleaning products are often better priced than other stores. * Returns are easy & right inside the door to the left, but there's usually a line, so if you're pressed for time, wait... don't plan on being in & out in 5-min. It's a good store but I just rarely find what I need. Then again, I'm not looking for Home Depot type building items, just household things. If you have Home Depot type projects, you'll love it. 4* out of 5.

The employees are very helpful and knowledgeable. Prices are appropriate…read more There are always things on sale

I needed a can of primer today so stopped at True Value Hardware in West Des Moines. Ended up…read moregetting everything that I needed. BONUS! It was pouring down rain and 4 employees + the owner jumped to get an umbrella to walk me to my car! Wow!! They have this kindness in their soul! No one ask, no one hesitated! This is what every business strives to be and have others say. This TRUE VALUE is the real deal!" thanks - Carol

True Value HARDWARE…read more The 1st thing to remember is that everyone is struggling with staff and to be kind to the staff who are there in trying to help people. I found that the staff were more than willing to help me. The store was clean and well organized. It's a typical True Value hardware different tools, paint, barbecue, nails , screws,and items needed for houses. It's a fair value for accessibility rather than a giant big box store. They do a good job of trying to serve people the best way they can and make sure they have plenty of cashiers. Parking was easy and plentiful. It's got a small town feel to it.

Hidden gem alert! Employee from a big box store sent me here to get a part for my dryer. Clean…read morelittle store with big warehouse. Customer service was friendly and efficient. They were super busy even on a Thursday morning. I'll be recommending them to everyone!

It's nice to have a local hardware store with rentals. I stopped in and waited about 15 minutes to…read moreget help at the rental desk. I prompted the employees at least 3 times. Employees that could help me where talking together about how to make a key. When I received service it was friend and fast, just wish service would come faster.

Rented tables and chairs for a graduation party. They were very friendly and efficient when…read moretalking to them on the phone and reserving them. I called to confirm a week before and they were aware of the amount of even let me add additional chairs. When they were delivered they were early, which worked perfect for our party. I mistakenly thought that they had miscalculated the number of chairs by 11 chairs. I called and they were very apologetic and took care of the difference. Offered to also deliver additional chairs right away. I later found the 11 chairs that I had put behind a Photo Booth. Called them to let them know of my mistake and to please charge me for the additional chairs. They told me they understood and knew that I had a lot on my mind that weekend and they would leave it at what they had already charged. I feel so bad but they were so kind when I called with their mistake and then when I called back with my mistake. Will definitely rent from them again when I have the next kids graduation.

I checked this place to see how this place out for clothing and gear. I was in luck when I found a…read morepair of Wolverine hiking boots with steel toe and electric hazard protection. It was in my size and on sale (15% off). As an added bonus, these hiking boots are rated for slip-resistance and oil-resistance. This place is a little smaller than the Menard's and other hardware stores like Home Depot and Lowe's. It has the small comforts of a mid-range store kinda like the new Theisen's at Indianola.

We need more of these stores on the east coast. Great selection for industrial equipment…read more Knowledgeable staff

Wow! I don't know where to start. I have a disabled adult son, and I lucked into a moving date that…read morewasn't months out. As a result, we had a deadline to meet for the floors, and I could not move my son into a home that didn't have smooth floors (previously had carpet). Complications arose with the original delivery (no fault of lumbar liquidators), but Cindy... she was awesome. I know NOTHING about floors, and she helped me through the process of selecting the PERFECT floor for our home. She answered my questions. She understood that I had a tight budget to work within. She knocked out EVERY problem that arose, got our floor delivered, and found installers that could meet our deadline. I wouldn't be being honest if I didn't admit that the process was stressful... moving always is, but with Cindy in my corner... that stress was reduced drastically. She had an odd challenge to work with too... I do not use a cell phone, so communication could have been challenging, but nope... she left messages when I wasn't home, contacted me by e-mail, answered the phone when I called, called me back when she said she would. It was no problem at all. I simply do not have the words for how amazing the customer service she provided is. She knows her product and is friendly and efficient, and honestly... I don't know if I've ever met someone with such good problem solving skills. It's not as simple as just ordering a floor... there is delivery and install and multiple people that are involved before that finished product ends up becoming a part of your home. She handled every step of the process beautifully, no matter what issues arose, keeping me updated every step of the way. Thanks to Cindy... I have a beautiful floor that works great for my son. It was installed by move-in date and within the budget I had to work within. I am now surrounded by boxes that I need to find time to unpack while trying to get my old house on the market. I have a ton of things to do and worry about, but the floor isn't one of them. Cindy took that stress off my plate. The installers she sent did an incredible job. I'd been very nervous about hiring for the floors, because I haven't had much luck with hiring for anything. I end up doing most things myself, but I knew a genuine hardwood floor was not in my skillset. I put out feelers on a website, asking for referrals. Lumbar Liquidators was one of those recommendations. I'm glad I used them. I know this review is long, but I have not been satisfied with the customer service AND workmanship of a company for over 30 years. Things have changed, and not for the good. So... since this kind of service is evidently rare (or I just have really bad luck lol), I am taking the time to share this with anybody out there that is trying to find someone they can TRUST to get their floors done. Cindy... thank you. I know I was overwhelmed, and hyper, and stressed out, and just a mess at times, but that's because of past experiences with other companies. Thank you for EVERYTHING, and thank you for showing me that there ARE people that take pride in their job that WILL follow through and keep their promises. Cindy... you rock! And Cameron says to say "thank you for the sample (even though it ended up not being food lol). He still has that chunk of wood flooring you gave him. lol

Cindy at Urbandale store is horrible at customer service and communication. Customer care is worse…read more We received damaged product and they ripped us off some product that we returned. No wonder they are going bankrupt!! Good riddance!!

We scheduled an appointment with Stacy, a designer and it was a great experience. She walked us…read morethrough the color cabinets we have, asked for some of our favorite inspiration photos and helped narrow down the look we wanted. We were stuck with so many choices and she made it so much easier. Free designer services and the prices were well under what we expected. Awesome!

Apparently DIY is not supported by this establishment. I guess they can not keep track of their…read moreinventory. If it's in a bundle on the floor you are not providing your customers with access to the merchandise. If it is important for you to leave it wrapped for protection, it might be best to keep the product behind a bearer. Again, not a DIY project store.